Heather Liddle Email & Phone Number

A trustee of a charity that provides support to people in need or living in poverty.The charity runs a free community cafe, a food bank and a free hot meal delivery service.

County Durham, England, United Kingdom

I was brought in to improve the performance of a failing community centre facing closure, and to upskill the board of trustees to enable them to manage the operations and governance of the centre.It was necessary to set up a new charity with a new board of trustees to manage the centre whilst also dealing with complications of landowner and leasehold issues. I have supported the current board to change the culture of the community centre, increase footfall and bookings, and build a healthy bank account. We are now working towards a refurb of the existing building, or a total rebuild.

County Durham, England, United Kingdom

Setting up a community interest company to save an old Industrial and Provident Cooperative Society building, dating 1870. Leased from the local authority on a peppercorn rent, the cic embarked on a £1.6M restoration programme in October 2019 to restore the building to its former glory and revitalise a forgotten retail parade..

Durham, England, United Kingdom

Founder and manager of an ever growing youth project. The main non statutory provider of youth provision for Sacriston and surrounding areas.I oversee the overall direction of the organisation, developing and implementing strategies to ensure the charity meets its goals.Growing from a small to medium size charity with an annual turnover at almost £200K in 2021 and 2022 and a staff and volunteer team of 20 people.

Durham, United Kingdom

Representing approx 6,000 residents in the Sacriston divisionWorking with local community groups and residents to regenerate and improve the area in which they live and work.Joint lead coordinator of Sacriston in BloomWorking with local businesses and stakeholders to support regen projects financially and through allocation of resources and volunteers.Council responsibilities: HR CommitteePensions CommitteeVice Chair of Safer & Stronger Overview and Scrutiny CommitteeWorking with, supporting and in some cases providing funding to local community groups and stakeholders including:Durham Pride UK - TrusteeSacriston Youth Project - Chair of TrusteesKimblesworth Task Force - TrusteeDurham Constabulary - Sacriston division beat teamSacriston Ladies ClubSacriston Art ClubSacriston Colliery Cricket ClubSacriston Sports and Community Trust -TrusteeChanging Lives - The FellsThe Fulforth CentreSacriston Development and Regeneration GroupSacriston Parish CouncilSacriston Primary SchoolSt Bedes Primary SchoolSalvation Army - Sacriston CitadelSt Peters Court Veterans ServiceSt Johns Chapel SacristonThe Old Church community building - SacristonNettlesworth Community CafeNettlesworth Community AssociationKimblesworth and Plawsworth Parish CouncilEdmondsley Parish Council

Durham, United Kingdom

Responsible for overseeing a contract to manage the sports and conference facilities on behalf of The Durham Federation at their two college sites.Managing a team of recreation assistants, personal trainers and sports coaches to deliver a first class service to customers who use the facilities.Developing the use of the facilities to maximise income. Ensuring staff are actively promoting the facilities and their services and filling any voids in the booking calendars.Finally, working with partners and stakeholders to bid for grants to improve and develop the facilities at both sites.

County Durham

Co presenting the Tuesday morning show with Charlie Kay.Acting as the public voice of a community radio station- being a radio presenter has required me to have excellent presentation and performance skills. I have a strong on-air personality and can use my voice effectively to communicate engagingly with listeners.My training has involved learning how to use a variety of recording equipment. I have to present the show whilst operating studio controls and co-ordinating a range of simultaneous technical activities. Using a master control surface/mixing desk, Radio Playout Systems, Cart wall software and Station Assist.Time management and being organised has never been more paramount. Planning ahead as well as being able to think on the spot and be able to generate original ideas and topics of conversation.My position has required me to learn the law, ethics and industry regulations around radio production.

Sacriston

co-ordinating planned marketing and social media activity for priority initiatives and campaigns, responsible for the day-to-day management of marketing and communications tools, including the comms calendar.

County Durham, England, United Kingdom

Campaigning to promote equality and diversity, and to eliminate discrimination on the grounds of sexual orientation and gender identity of those living in County Durham.Delivering same sex domestic violence awareness training to community groups and public sector organisations across County Durham.Organiser of Durham Pride annual celebration and awareness day in 2015, 2016 and 2017.

Running a busy head office for a charity that provides education and leisure support to children and young adults with a disability.Reporting to the CEO my role involves managing a team of staff, volunteers and apprentices, ensuring all functions and operations are carried out effectively, efficiently and to a high standard.My other responsibilities are:. Contract compliance, ensuring services are delivered within the specification set out by funders and commissioners.Budget monitoring, overseeing the income and expenditure of operations within County Durham and Tyne and Wear. Recruitment and HR management of over 40 staff. Ensuring satisfactory references, qualifications and ID (including Right to Work in the UK documents) are received prior to the individual commencing employment in line with company guidelines. Managing the pre-employment processes such as eligibility to work in the UK and DBS (Disclosure & Barring Service) for all new starters and co-ordinate rechecks for existing members of staff. Being the first point of contact for all employee related queries and advising on HR policies and procedures. Escalate issues when necessary to Senior HR Managers. Issuing contracts of employment and other relevant paperwork. Escalating any information that may be of concern that may affect employability. Supporting with company file audits and ensuring records, documentation, policies and procedures meet the requirements of commissioners, funders and OFSTED.

Durham, England, United Kingdom

Employed by a small home based e-commerce company to expand sales and grow the business.During my year with the company I expanded the business and moved to small retail letting, then to a 27,000 sq ft retail unit.

Area - Teesside, N Yorks, East Riding, S Yorks & North East Lincs

• Travel Management for Head of Client Services and Senior Management Team planning and organising of all travel and accommodation arrangements for the North Easton region• Producing documents, presentations and correspondence• Attending meetings, taking minutes• Handling and screening of all executive telephone calls in a proficient and timely manner• Client liaison and dealing with sensitive information in a professional and confidential manner• Overall responsibility for the smooth day-to-day running of the office and all secretarial, administration and reception staff.• Managing team of admin staff, including HR duties • Responsible for extensive diary management for Head of Client Services and Senior Management Team • Email management• Arranging meetings, including various UK venues, considering UT needed • Booking travel and accommodation, organising chauffeurs, preparing routes and complex itineraries• Follow up of all actions identified by Head of Client Services from her meetings • Support and manage preparations for external events which include all business conferences and road shows. • Attending Finance and Board meetings, preparing packs, taking minutes.• Creating powerpoint presentations• Organising events, involving everything from organising the entertainment, menu, theme, auction, invitations• Organising stakeholder meetings, adhering to strict budgets

Newcastle Upon Tyne, United Kingdom

Working in the Inspiring Futures team within Home Groups HRD Peoples Services.Inspiring Futures offers a range of products to support our Customers and Clients through a pathway into employment. Starting with engagement through stages of enabling, employing, empowering and excelling.Covering Cumbria and the North West, Scotland and the Midlands. Working with internal colleagues, external agencies and partner organisations to increase apprenticeship, work placement, volunteer opportunities and to facilitate joint working. Working with academic and other training organsations for input into and adding value to the apprenticeship programme.Joining partnerships and steering groups within businesses, local government, regulatory bodies and third sector organisations to access and share best practice, respond to requests and consultations and to input into and influence policy.• Networking with key stakeholders to build the employability programme for Home Group • Event Management from national conferences, to Community Events with Key Partners i.e. League football club• Managing Key Stakeholders to agreed delivery plan• Updating Senior Management Team on delivery plan and risks • Budget Management• Implementation of Excel data bases to ensure outcomes captured• Sharing of expertise with new team to enhance delivery, including network contacts

North Durham

Acting as the main communications link with branches, regional and nationalofficesKeeping in regular communication with branches through a monthly branch mailingProducing and keeping an up-to-date constituency directory with details ofconstituency and branch officers, affiliated organisation delegates and membersof the executive and campaign committeeHelping to devise an annual development plan.Plan the agenda with the constituency chairCirculate papers for meetings to members delegatesPrepare for the executive and campaign committeeSelect items which require a committee decision only, circulating other items in acorrespondence filePrioritise party business including head office and regional communications andmatters affecting branches and the local party

North Region

• Providing executive level support to the Operations Director, and the Senior Leadership Team which includes accompanying the Director on UK Travel• Complex diary management – outlook diary management for Director, keeping it up to date with an ever changing schedule• Liaising with over 100 offices across the UK • Extensive Travel arrangements included transport, accommodation, preparing detailed itineraries, ever-changing and fast-paced. • Ensuring that all necessary arrangements and relevant documentation were well prepared and available ahead of meetings. Preparing full briefings on the stakeholders the Operations Director was meeting• Preparation of all confidential information and correspondence on instruction from the Client Director • Scrutinise financial transaction listings that require attention to detail• Responsible for the line management of administration staff• Email management, ensuring all emails are responded to within 24 hours • Gatekeeper for all telephone calls, emails and mail, putting through only what is necessary to an extremely busy Director • Organising meetings, face to face, conference calls, skype, telephone. Being conscious and have an understanding of requirements including timing to set in IT requirements. Providing all parties with the correct details for contact depending on locations.Dial in and host conference calls, ensuring all attendees understanding of how to join remote meetings in advance. • Research for meetings and projects• Monitoring expenses, Director’s management team credit cards and cash expenses, preparing and submitting monthly returns to finance• Event organisation – Internal and external events organised in the UK. National leadership conferences, area management team building residentials, awards ceremonies, colleague away days• Creating databases • Creating powerpoint presentations• Taking minutes in meetings, internal, external, official board meetings.•

Providing a PA service to the Regional Operations Manager. Managing the regional office, line managing a dispersed but centralised Care and Support North East and Learning and Development North Region admin team. Co-ordinating admin functions and resources across the business.Responsibility for:Managing an area budget and monitoring service budgets totalling in excess of £10M. Support the ROM with tenders and PQQs, researching and collating information, evidence and statistics for inclusion in the bid.Management recruitment and co-ordinating recruitment for front line staffSetting up and closing down satellite officesOrganising regional and national conferences and open days Continuously reviewing, monitoring and improving the functions of the admin service in the North East and Cumbria

Constituency Office

Giving advice and support to constituents on a number of issues relating to housing, health care, consumer rights, benefits, domestic disputes, local authority services and many other complaints through liaison with Government agencies, the voluntary sector and others to resolve matters. Maintaining casework records for retrieval of information and storing securely both electronically and paperbased.Deal with daily queries from members of the public by phone, writing or in person, taking the appropriate initial action to resolve or document or escalate their concerns or enquiries. Gathering information from constituents to progress or close the case in a sensitive and confidential manner. Manage own caseload and progress of casework, ensuring all cases are logged updated with any actions taken and outstanding queries are followed up, with urgent cases reported to the Member.Draft responses or respond to constituents on any issues raised on behalf of the Member.Maintain up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework and ensure cases are dealt with in a sensitive and confidential manner.Develop knowledge in specialist areas.Ensure records of contact with constituents are kept, with details of each case by adhering to the Data Protection Act principles and respect the confidentiality of data at all timesContinually maintain, update and develop personal knowledge of demanding, specialised or complex cases.Effectively communicate with both external and internal contacts.Provide secretarial services for relevant meetings and/or provide briefings. Assist in the planning of events in the Constituency.

Bachelor Of Arts - Ba Hons, Business Administration, Management And Operations, 2:1

Hnd Business Management, Business, Management, Marketing, And Related Support Services

Education record