Maintained specifications and certificates of analysis, resolved discrepancies between supplier certificates of analysis and Croda Canada specifications. Handled all specification changes. Managed customer complaints, rejections, and return requests. Initiated investigation and ensured resolution in accordance with non-conformance procedures. Responded to customer requests for manufacturing/origin information on specific products as well as to customer quality and regulatory surveys. Acted as liaison between sales and suppliers regarding specification changes and complaint/non-conformance resolution as well as answered all quality/manufacturing-related questions. Participated in implementation of all new quality-related procedures.Handled customer questions and requests for information, including origin/residual solvent statements. Updated certificates of analysis.Filed official complaints on product through appropriate CSR.Maintained Croda Canada specifications and certificates of analysis.Resolved discrepancies between supplier CofA and Croda Canada specifications.Performed specification changes by informing customers and having specification updated in system.Addressed quality and regulatory aspects of New Product Approval process.Arranged retesting of products in stock one month prior to retest date.Input material safety data sheets into TECIS custom software.Served as back-up for regulatory affairs manager for CEPA, TDG and WHMIS issues.Assisted with all aspects of waste disposal process.

Oversaw day-to-day operations of research and development department, including databases maintenance, budget preparation, regulatory reviews, cosmetic notifications, stability testing reviews, resource management, and project supervision. Worked to meet customer and corporate expectations. Solved production issues for batch processes, including bar soaps and liquids, and implemented corrective action. Interacted with all levels of organization by attending meetings and working in conjunction with quality control, manufacturing, marketing, sales, purchasing, and logistics departments to achieve corporate goals. Organized trial production runs to determine any existing formulation scale-up issues, adjusting formulation as required. Reduced raw material costs by $500,000 by researching and reducing level of raw materials in existing retail bar soap formulas.Worked with fragrance suppliers to reduce costs and limit percentage of fragrances used in existing products, reducing fragrance costs by $700,000.Delegated appropriate work responsibilities to research and development employees to meet project timelines.Coordinated sourcing and ordering of new raw materials samples from suppliers. Helped research and development prepare samples of new formulations for sales and marketing team.Calculated expenditures and organized paperwork for research and development government tax credits.Hired and supervised one university student working under government sponsored subsidy program.

Formulated personal care products in lab, including liquid soaps, lotions, and bar soaps to meet customer expectations and timelines. Performed accelerated stability testing on all new formulations to ensure safety of product and identify defects such as color and odor degradation. Supervised and trained high school co-op students on how to develop and formulate personal care products. Taught students how lab environment operated.