Heather Lovely Email and Phone Number
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Experienced Finance Operations Specialist with a demonstrated history of working in the banking industry. Skilled in Regulation E, eBanking, Electronic Payments, VISA Debit/Credit Chargebacks, Fraud Detection, Risk Management, ACH Payments, Communications and Finance. My history of success comprises over 15 years in all aspects of debit and credit card dispute management, ACH Payment processing, payment systems, chargeback management, banking operations, finance operations, and customer service.I have the ability to prioritize, analyze, and apply good judgment and decision-making skills. I am proficient in reading and assessing claims documents. I am skilled in managing documentation for process improvement and product implementation; training staff on new initiatives and financial services products. I am a true advocate for customer service and excellence throughout all customer interactions. I am focused on evaluating and identifying risk-relevant issues.
First Citizens Bank
View- Website:
- firstcitizens.com
- Employees:
- 17773
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First Citizens BankExeter, Nh, Us
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Operations Analyst ISvb Private A Division Of First Citizens Bank Mar 2023 - Present• Research and posting of ACH transactions throughout their lifecycle, including rejects and exceptions.• Researched and processed payments, managed data, and prepared reports regarding VISA Debit and Credit Chargebacks. • Performed ongoing case management, including all required regulatory correspondence. • Participated in data analysis activities and ensured the integrity of all financial data.• Continually updating and perfecting all department user manuals and cross-training of staff.
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Operations Analyst ISvb Private Dec 2021 - Mar 2023• Research and posting of ACH transactions throughout their lifecycle, including rejects and exceptions.• Researched and processed payments, managed data, and prepared reports regarding VISA Debit and Credit Chargebacks. • Performed ongoing case management, including all required regulatory correspondence. • Participated in data analysis activities and ensured the integrity of all financial data.• Continually updating and perfecting all department user manuals and cross-training of staff. -
Operations Analyst I, Electronic BankingBoston Private, An Svb Company Jul 2021 - Dec 2021• Research and posting of ACH transactions throughout their lifecycle, including rejects and exceptions.• Researched and processed payments, managed data, and prepared reports regarding VISA Debit and Credit Chargebacks. • Performed ongoing case management, including all required regulatory correspondence. • Participated in data analysis activities and ensured the integrity of all financial data.• Continually updating and perfecting all department user manuals and cross-training of staff.
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Pbwm Ops Spec IiBoston Private, An Svb Company Mar 2021 - Jul 2021• Research and posting of ACH transactions throughout their lifecycle, including rejects and exceptions.• Researched and processed payments, managed data, and prepared reports regarding VISA Debit and Credit Chargebacks. • Performed ongoing case management, including all required regulatory correspondence. • Participated in data analysis activities and ensured the integrity of all financial data.• Continually updating and perfecting all department user manuals and cross-training of staff.
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Continuing Professional EducationSelf-Employed Apr 2020 - Mar 2021Paralegal Certificate - Boston University Metropolitan College, October 2020
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Data Management SpecialistPhillips Exeter Academy Jan 2019 - Apr 2020• Conducted research and accurately processed data change requests utilizing CRM Software while supporting the Institutional Advancement Team.• Supported operations by ensuring the integrity of constituent data and related processes. • Adhered to accepted data entry standards and defined procedures based on best practices for data management. • Upheld confidentiality standards and demonstrated a commitment to data integrity with careful analysis of additions or changes to the data maintained in an enterprise-wide relational database. -
Visa Debit/Credit Chargeback SpecialistService Credit Union Apr 2018 - Jan 2019Portsmouth, Nh, Us• Delivered a superior level of customer service to a diverse clientele in a high-volume call center, improving client retention rates.• Researched and processed data, and prepared reports regarding VISA Debit and Credit Chargebacks. • Performed ongoing case management, including all required regulatory correspondence. • Participated in data analysis activities and ensured the integrity of all financial data. -
Operations SpecialistNortheast Credit Union Dec 2017 - Apr 2018Portsmouth, New Hampshire, Us• Maintained responsibility for managing international and domestic wire transfers, ACH payments, and debit card maintenance and support.• Completed general ledger balancing for branch-wide ATM processing. • Provided a high level of support for debit/credit card programs. -
Ebanking Specialist & Atm/Debit Card Program AdministratorFirst Seacoast Bank Jun 2008 - Nov 2017Dover, New Hampshire, Us• Simultaneously served as the eBanking Specialist charged with full accountability for providing support and customer service to all areas of eBanking, and the ATM/Debit Card Program.• Onboarding and support provided for Online Banking, Mobile Banking, Remote Business Banking, Remote Capture, and Mobile Deposit. • Led all training, procedures, and back-office functions to support five branches and a call center for fraud procedures and Regulation E compliance. • Oversaw administrative and operational support for Debit Card Fraud Program, ensuring fraud losses were minimal. • Researched and resolved fraud issues, including adjustments and funds recovery. • Pioneered the implementation of Debit Card Instant Issue program in all branches, including staff training and manuals. • Garnered recognition as the primary fraud analyst responsible for reviewing daily reports to verify and mitigate fraud. • Compiled monthly reports for the eBanking and Debit Card Programs, which were presented to the management team and board for review.
Heather Lovely Skills
Heather Lovely Education Details
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Southern New Hampshire UniversityGeneral Studies And Humanities -
Boston University Metropolitan CollegeParalegal Certificate
Frequently Asked Questions about Heather Lovely
What company does Heather Lovely work for?
Heather Lovely works for First Citizens Bank
What is Heather Lovely's role at the current company?
Heather Lovely's current role is Operations Analyst I, SVB Private.
What is Heather Lovely's email address?
Heather Lovely's email address is hl****@****ter.edu
What is Heather Lovely's direct phone number?
Heather Lovely's direct phone number is +160374*****
What schools did Heather Lovely attend?
Heather Lovely attended Southern New Hampshire University, Boston University Metropolitan College.
What skills is Heather Lovely known for?
Heather Lovely has skills like Banking, Research, Management, Microsoft Office, Finance, Risk Management, Customer Service, Microsoft Word, Outlook, Analysis, Banking Operations, Fraud Detection.
Who are Heather Lovely's colleagues?
Heather Lovely's colleagues are Ellison Rudd, Linh Dang, Kaeli Stutzman, Mom Dalton, Sheldon Pinto, Terri Griffin, Carson Smith.
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