Heather Lucas Email and Phone Number

I specialize in helping my clients realize better business outcomes through business technology assessments that diagnose and identify business performance issues or concerns. I assist companies to drive results and increase business performance in these areas:Customized information management services that will revolutionize enterprise content management, collaboration, workflow, case management, and security and records retention policiesAutomation of manual outdated business processesEliminate IT infrastructure vulnerabilitySupplemental IT consulting and support on key technology projects: freeing up valuable resources so they can focus on core business objectives Expedite and secure input and output of daily dataDevelop & align new market penetration strategies that drive revenue growthFleet management of networked and local print devices to help control their operating costs and improve operationsLower monthly operating costs across all departments

Accomplished targeted goals in 2021, 2022,20232022 recognized for excellent customer service and growth with top accountGrows and maintains profitable business by selling and marketing solutions and services to current and prospective customersDevelop sales strategies and a comprehensive understanding of customers business modelsIdentify customer challenges; develop and implement solutions to create opportunitiesMake sales calls and presentations to customers of all sizesManage business relationships and entertain customersMonitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needsConduct calls and face-to-face meetings with customersAggressively pursue customers using networking, social media, customer referrals, etcObtain and develop new accounts utilizing Company techniques and methodsMaintain and grow expertise logistic service offeringsCollaborate with customers, front-line management, and various departmentsNegotiate service requirements and prices; establish service packagesCreate service solutions for customers unique business problems, and initiate pricingAssist in collection process and cargo claim prevention, as neededMaintain accurate territory account information in databaseComplete itinerary and call report as required by Company guidelines and IRS regulationsConduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market shareExhibit excellent customer serviceMaintain a positive, customer-focused attitude in a highly intense environmentInteract with all employees and customers in a professional and courteous mannerWork in a team setting to accomplish goalsSales training and leadership classesMicrosoft office 365, BI tableau and Salesforce

Actively pursue and qualify valued business opportunities, implement successful selling strategies/techniques, new business, both Hunter/Gather mentalityManage new and established account development for continued revenue and profit growth, Key Account Management growth in assigned territory Define and propose specific approaches to meet and exceed customer needs providing solutions, valued supplierIdentify situations requiring effective negotiation and maintain positive client relationships Ensured issue resolution process was followed to retain existing businessTake ownership in the work, use advance expertise and value by increasing knowledge of products, services and pricing Seek opportunities to maximize contribution in current roleUtilize available resources and knowledge to orchestrate solutions that increase market share and profitability, capturing important information in Salesforce

✪ Develop, lead, teach and influence Leadership and Management Team for New York, as part of Liberty Coca Cola. This territory covers New York/New Jersey/Philly.✪ Spearhead onboarding and training for new associates. Support the team with all training content and stewardship of training programs and sales tools.✪ Organize all Sales and Operation training during business transition. Support training for Sales cross Functional teams.✪ Responsible for training Salient Margin Minder, Dashboards, CRM, My Coke, Spring, Design Machine, PAT; all training available in Learning Management System.SUCCESS HIGHLIGHTS✪ Created frontline Onboarding Training Program, Onboarding Training first 30days, 2018-2019.✪ RED execution, training, development and management of RED marketing coordinators, 2018.✪ Facilitation of Collaborating for Value all 6 Distribution Centers, Sales, March 2018.✪ Sales training completion 100%, October 2017.

✪ Developed, led, taught and influences Leadership and Management Team for New York, as part of the Tri-State Operation Unit. This territory covered NY/NJ/Eastern PA and NE.✪ Created onboarding pathway training for new associates. Supported the team with all training content and stewardship of training programs and sales tools.✪ Evaluated the impact of capability training programs on both the employees and the business using effective training measurement tools and making recommendations to leadership to maximize success.SUCCESS HIGHLIGHTS✪ Responsible for training and deployment of programs to include Sales Pulse, Sales Force, Customer Express, Dell Tablet, 2017.✪ Transition CR transition to Liberty Coke training, Sales completion 100%, 2018.✪ Onboarding Pathway completion and success rate over 95%, 2016.✪ Led and Facilitation of 9 Sales Leadership Academy training for District Sales Managers, 2014-2017.✪ Developed Onboarding Pathway for New Business Development Lead Role for over 107+ associates, Tracking Process, 2014.

✪ Developed and implemented annual district sales plan in support of organization’s strategy and objectives. Directed implementation and execution of sales policies, practices and initiatives.✪ Guided 6 market development managers in the management of contracts and pricing strategy for a territory that covers three counties.✪ Formulated and executed marketing and sales strategies that captured significant market share in extremely competitive industry.✪ Consistently exceeded goals in key metrics: profit, sales, customer service, and operational measures by developing new business and marketing opportunities.SUCCESS HIGHLIGHTS✪ Quickly grew newly assigned area by 3% - just under flat in dead-net growth profit.✪ Maintained and renewed 2 large contracts and captured a new contract account despite staff shortages and a new team.✪ Served as designated representative for a major company account (9 locations) from previous territory.✪ Oversaw all pricing files for two high-volume distribution centers.

Account ManagementDistribution SupervisorManagement of Account ManagersArea Business Development ManagerOn Premise District Sales ManagerSales Capabilities Manager

✪ Built territory business by maximizing account contact, developing quality accounts including West Point Military Academy, major wholesalers, local foodservice chain customers and large contract accounts.✪ Actively and aggressively analyzed financial results and strategies to improve and expand territory performance. ✪ Oversaw six field representatives, ensuring that multi-level relationships with customers were cultivated.✪ Increased volume and product presence through field marketing activities, special theme events and promotional programs.

✪ Served as a key relationship manager, making product introductions and developing strategies to support special promotions and educate customers on programs for a vast territory that covered 41 counties from the northern Bronx to Fairfield CT to the North Country.✪ Built client relationships based on integrity and service. Maintained established accounts and optimized account sales growth through product and market share expansion.✪ Actively involved with interviewing and hiring 27 new employees during a summer acceleration hiring program in 2011.✪ Initiated the use of economic analysis model that increased knowledge of contract set-up processes and contract renewals.SUCCESS HIGHLIGHTS✪ Outperformed sales targets, exceeding new business growth by 107%, achieving all volume and dead-net gross profit goals.✪ Captured six large contract accounts and 18 large contract groups in 2009 and 2010 despite the economic downturn.

✪ Built and maintained strong customer relationships to generate contract renewals, promoted additional sales opportunities and resolved customer service issues within each account✪ Earned an above-average client retention rate through effective rapport, reliable representation and diligent follow up.✪ Successfully turned around inactive accounts through comprehensive customer education, solutions selling, creative merchandising and appropriate pricing strategies.✪ Implemented and achieved business plans that delivered top line growth and bottom line improvement.