Heather Lui Email and Phone Number

Utilize Agile methodology to keep colleagues on track to complete work within the committed time frame making the team's work more predictable to stakeholders.Generate biweekly reports on team metrics to gain perspective on our velocity allowing us to improve upon our past performances.Interface with numerous third-party independent vendors in identifying, selecting, and securing appropriate marketing items to promote greater exposure of the company’s brand and business.

Worked closely with corporate branch offices to secure marketing collateral and promotional elements for various targeted job fairs and named client events increasing market exposure and presence.Contributed to the development and deployment of a new retail growth project for remote offices resulting in the identification and procurement of over 180 new job orders within six months.

Assist and counsel customers with fashion consultancy resulting in the increase of store sales. Maintain store presentation in order to create a desirable shopping environment for loyal customers.

Promoted in recognition of superior performance resolving outstanding account receivable debts, training junior colleagues, and increasing marketing awareness for company’s services.Trained and mentored colleagues on proper accounts receivable procedures to ensure accurate reporting.

Identified and reconciled over $10 million in outstanding bad debts resulting in better auditing and accountability of company's accounts receivables. Resolved and addressed outstanding patient accounts through record gathering, cost report preparation, refunds and adjustments.Promoted and organized kidney disease awareness events including the National Kidney Foundation's Boston Walk raising over $16,000 in donations for this cause.

Maintain nephrologists' databases to properly reach potential partners for future clinics.Coordinated and managed promotional materials for events and trade shows.Compiled and completed business proposals for new business ventures.Assist the revenue department in the preparation and execution of quarterly Medicare credits ensuring they are received by the appropriate intermediaries.

Competently assisted and connected patients and clients to their correct healthcare representatives promoting a positive company image.Readily helped various departments with time sensitive projects allowing us to be able to meet our deadlines.

Efficiently and effectively managed all clients’ financial transactions. Provide excellent customer service increasing overall branch revenues and creating five-star experiences. Assist and serve as backup supervising teller in cash flow management, cash orders, vault management and reconciling daily transaction reports. Create bi-weekly branch marketing campaigns to increase awareness of bank’s financial products.

Merchandising at The World of DisneyEnhance guests' Disney experience and repeat business through friendly conversation and thoughtful recommendations on the perfect souvenir or present thus leaving a positive footprint for future visits and contributing to sales exceeding hundreds of thousands of dollars per day. Uphold Disney's world class reputation for quality through the efficient upkeep and re-supply of floor merchandise maintaining showroom quality and availability of store products. Reconcile and organize daily cash and credit receipts in preparation for cashier's reconciliation.

Coordinated store layout and merchandise presentation adhering to corporate standards.Managed & processed shipment items and replenished store display inventory. Increased orders through the solicitation of credit card applications resulting in increased sales.

Processed, prepared, and ensured merchandise order quality for customer order fulfillment. Researched new opportunities and identified new target markets for specialty woman's golf accessories.

Completed 'Outstanding Contracts and Agreements' project in Microsoft Excel involving the review and processing of international contracts, purchase orders, and various software agreements resulting in the elimination of backlogged contracts and increased corporate revenues.