Uses technical expertise to solve complex business challenges by implementing scalable processes and solutions. Project work includes email/sms deployments, net new account stand-ups, solutioning and implementing complex data processes, journeys, reporting and cross-cloud lead management processes. Experience working with SQL, AMPscript, Javascript, AI tools, various marketing and sales enterprise systems. Proven track record of meeting tight deadlines, accurately translating business needs into technical requirements and problem solving in complex data environments. Clients span different industries and sectors, such as finance, retail, healthcare, manufacturing, education, and nonprofit.

Designed, built, tested and deployed Salesforce marketing and sales automation solutions. Enabled clients on best practices, new platforms and new business processes. Translated clients’ needs into technical requirements. Supported clients on navigating complicated processes such as Sender Authentication Package enablement, IP warming and short code enablement. Was an active mentor and leader of internal initiatives.

Specializing in marketing automation in the Salesforce ecosystem.

A hybrid business and technical consultant who guides clients through their transition to, and implementation of Salesforce Marketing Cloud. I lead consultative engagements with marketing focused business teams to define and implement their technical and business related needs.

Provides systems administration support and assistance for users of the CampusCE student information system and other software and systems associated with continuing education functions, including records maintenance, process management, data integrity, and system maintenance. Coordinates and supports efficient and effective Continuing Education (CE) operations. Interacts professionally with all internal and external customers using strong interpersonal skills.

Coordinator for public courses, customer events, corporate meetings and other large scale and multi-day events. Deployed bi-weekly email campaigns and managed subscription list for the annual Edison Awards team, an international industry event. Coordinated between multiple speakers, customers, attendees, vendors, billing and catering. Responsible for coordinating welcome packs, event registration, room , attendee certificates, CEU reporting to outside organizations and attendee satisfaction surveys.