Heather Lukowski Email & Phone Number

Liverpool, Ny, Us

Liverpool, New York, United States

Support the VP of Human Resources and Director of Benefits as well as our regional HR partnersProvide customer service for over 6000 associates assisting with benefit and payroll related questionsAnalyze data and system issues and recommend corrective actions and work-arounds as neededAudit and analyze processes and workflows and implement changes to streamline and improve efficiencyPartner with all parties on system enhancements and new benefit program implementationsAssist with benefit plan renewals and provide analytical reporting and dataSupervise team members and provide necessary support and training on existing and new department tasksMaintain benefit eligibility and enrollment records for associate changes including new hires, terminations, status changes, and mid-year qualifying eventsProcess benefit enrollment audits to ensure accurate coverage dates and premium deductions are reflected in relevant carrier and payroll systemsWork with associates and benefit carriers to research and resolve issues regarding eligibility, coverage and claim inquiriesAdminister, process and maintain benefit programs in accordance with plan provisions including medical, dental, vision, life insurance, short and long-term disability, critical illness, 401(k), FSA, HSA, voluntary vacation, tuition reimbursement, COBRA, leaves of absence, and workplace accommodationsEnsure compliance with all policies, rules, state and federal regulations Oversee quality assurance of the data in our systems making sure associates are being paid correctly and proper benefit deductions are being madeMaintain, process and monitor benefit premium deductions and limits through the weekly payroll cycle for 6000+ exempt, non-exempt and commission associates in 7 statesPartner with the finance department to reconcile general ledger entries and process weekly and monthly carrier paymentsTrack and process the annual open enrollment and year-end procedures

Liverpool, New York, United States

Became the resident benefits expert with in-depth knowledge of the benefits offered, and later specialized in leave of absence administration including workplace accommodations, FMLA, STD, LTD, and PFL Analyzed, streamlined, and created new processes and procedural documentation for training new department staff and documenting processes for ongoing daily tasks and functions Lead contributor for all benefit projects, policy changes, and carrier changes with in-depth systems knowledge and the ability to forward think and anticipate challenges that may arise during implementation of new programs and policies

Liverpool, New York, United States

Rapidly moved into a supervisory role after demonstrating my ability to quickly gain comprehensive knowledge of the weekly payroll process, software programs, and providing excellent customer service and creating strong working relationships

Liverpool, New York, United States

Performed weekly payroll responsibilities for hourly, salaried, and commissioned associates across seven different states

Baldwinsville, New York, United States

Maintained employee and customer databases and filesProcessed account billing and paymentsCreated staffing schedules and trained new staff on timecard and benefit proceduresOperated and maintained office machinery, ordered office and classroom suppliesProvided customer service including managing customer comments and complaintsActed as building manager in the Director’s absenceProvided support to other functional areas such as finance and human resources

67 Ne Izett St, Oak Harbor, Wa 98277

Secretary to the Assistant Principal and Athletic DirectorDeveloped and managed the building budgetDeveloped and managed the ASB budget and fundraisersMaintained student athletic recordsTracked and assisted with student disciplinary actions

Seattle, Washington, United States

Processed insurance premium payments using high speed equipment followed by data entryResearched and corrected problem payments and set up electronic payment accountsSupervised, trained and provided quality control for the unit and also completed the mapping of workflows prior to the functions being outsourced