Heather M Barrett, Csm Email & Phone Number

Buckhead, Georgia, United States

• Trained to manage multiple projects at once in a fast-paced environment for all Ameris Bank properties to small dollar projects, location refreshes, ground up builds - budgets to over 1 million dollars
• Empowering the team to get deliverables completed with the best quality of work coming in or under budget
• Proven ability to build relationships with all stakeholders and external vendors, manage all needed documents to meet compliance requirements
• Excel in all communication channels - phone, emails, Teams, WedEx calls, presentations and project tracking platform
• Experienced to collect full scope of all kinds of projects when it comes to Facility needs
• Willing to take on new challenges and learn how to manage it - not every project is the same, have the ability to think on the spot, make fast decisions that is best for the bank by using my strong problem-solving skill

Buckhead, Georgia, United States

• Trained to manage multiple projects at once in a fast-paced environment for all Ameris Bank properties to small dollar projects, location refreshes, ground up builds - budgets to 50+ dollars
• Empowering the team to get deliverables completed with the best quality of work coming in or under budget
• Proven ability to build relationships with all stakeholders and external vendors, manage all needed documents to meet compliance requirements
• Excel in all communication channels - phone, emails, Teams, WedEx calls, presentations and project tracking platform
• Experienced to collect full scope of all kinds of projects when it comes to Facility needs
• Willing to take on new challenges and learn how to manage it - not every project is the same, have the ability to think on the spot, make fast decisions that is best for the bank by using my strong problem-solving skill

Greater Atlanta Area

• Work all service tickets for my assigned region - Bank Equipment, and all Facilities service needs like roofs, HVAC, Plumbing, Furniture, Security etc.
• Monitor all risk and ensure all stakeholders’ requirements are met in each project assigned to the department
• Led successful openings of 2 branches and consolidation projects on the mortgage and corporate offices of Ameris, worked closely with the contractors on build outs of space; reviewed floorplans/blueprints, ordered.
• Cultivated relationships with external vendors on branch remodels, successfully negotiating services to remain within budgetary restrictions of $250K each
• Improved efficiency of electronic administration data for the department
• Maintained organization-wide record retention system through conducting annual audits, scheduling quarterly shredding, and submitting content to the electronic database

Atlanta, GA

• Monitor all risk and ensure all stakeholders’ requirements are met in each project assigned to the department
• Led successful openings of 2 branches and 16 mortgage offices, worked closely with the contractors on build outs of space; reviewed floorplans/blueprints, ordered furniture, signage and communicated to IT department.
• Cultivated relationships with external vendors on 2 branch remodels, successfully negotiating services to remain within budgetary restrictions of $500K each
• Managed and organized the logistics for closing 26 locations, ensuring all vendors adhered to contracts, working with property management teams, securing permits, and ensuring all utilities were turned off in a timely.
• Organized a multi-floor cubicle move at the Corporate Square operational center Successfully moved over 500 employees without any interruption to productivity
• Created Smartsheet 6 templates for each type of project to organize actionable items, track scope, and guarantee timely deliverablesWith implementation – success rate was improved by 100% for the department

Greater Atlanta Area

• Managed and supported the entire lifecycle of cross-functional projects, ensuring consistent delivery of projects on-time and in scope
• Led multiple cross-functional projects involving a range of departments, including IT, Retail Banking, Loan Operations, and Deposit Services teams
• Significant experience transforming and digitizing manual processes: created, executed and automated compliance process to ensure all risk was identified and monitored, saving 100+ hours - $10K per month
• Constructed, implemented, and trained 100+ branch employees on the Dunbar Cash Ordering System for internal and external use, along with saving $30K per year
• Collaborated with Fiserv and our internal IT department on Mapping a new sales software called Aperio Learned technical functions to map 10+ documents by using codes on sections completed by customers and sales.
• Contributed to multiple projects related to 3 prior acquisitionsIn BOG acquisition, collected customer deposit claim forms from 475 accounts, totaling $12,249,421.08; escheated $340,081 to the state (FDIC)

Alpharetta

• Coached and mentored staff to ensure success in meeting monthly sales goals Meet our quarterly goals 85% of time
• Managed branch daily operations and quarterly audit processes Score a 90% on internal audit by the compliance department
• Coordinated and planned staff schedules to ensure appropriate levels of coverage
• Communicated directly with customers and delivered consistently exceptional service standards to meet their individualized needs