Heather M Barrett, Csm Email & Phone Number

Buckhead, Georgia, United States

• Trained to manage multiple projects at once in a fast-paced environment for all Ameris Bank properties to small dollar projects, location refreshes, ground up builds - budgets to over 1 million dollars • Empowering the team to get deliverables completed with the best quality of work coming in or under budget • Proven ability to build relationships with all stakeholders and external vendors, manage all needed documents to meet compliance requirements• Excel in all communication channels - phone, emails, Teams, WedEx calls, presentations and project tracking platform • Experienced to collect full scope of all kinds of projects when it comes to Facility needs • Willing to take on new challenges and learn how to manage it - not every project is the same, have the ability to think on the spot, make fast decisions that is best for the bank by using my strong problem-solving skill• Manage the Buckhead Facilities office - the daily processes for the mailroom, building needs - repairs, supplies and safety requirements, tracking all policies and procedures for the department for risk reporting• Work all service tickets for my assigned region - Bank Equipment, and all Facilities service needs like roofs, HVAC, Plumbing, Furniture, Security etc.

Buckhead, Georgia, United States

• Trained to manage multiple projects at once in a fast-paced environment for all Ameris Bank properties to small dollar projects, location refreshes, ground up builds - budgets to 50+ dollars • Empowering the team to get deliverables completed with the best quality of work coming in or under budget • Proven ability to build relationships with all stakeholders and external vendors, manage all needed documents to meet compliance requirements• Excel in all communication channels - phone, emails, Teams, WedEx calls, presentations and project tracking platform • Experienced to collect full scope of all kinds of projects when it comes to Facility needs • Willing to take on new challenges and learn how to manage it - not every project is the same, have the ability to think on the spot, make fast decisions that is best for the bank by using my strong problem-solving skill• Work all service tickets for my assigned region - Bank Equipment, and all Facilities service needs like roofs, HVAC, Plumbing, Furniture, Security etc.

Greater Atlanta Area

• Work all service tickets for my assigned region - Bank Equipment, and all Facilities service needs like roofs, HVAC, Plumbing, Furniture, Security etc.• Monitor all risk and ensure all stakeholders’ requirements are met in each project assigned to the department• Led successful openings of 2 branches and consolidation projects on the mortgage and corporate offices of Ameris, worked closely with the contractors on build outs of space; reviewed floorplans/blueprints, ordered furniture, signage and communicated to IT department all network installs and any needed equipment; delivered all projects on schedule• Cultivated relationships with external vendors on branch remodels, successfully negotiating services to remain within budgetary restrictions of $250K each • Improved efficiency of electronic administration data for the department • Maintained organization-wide record retention system through conducting annual audits, scheduling quarterly shredding, and submitting content to the electronic database

Atlanta, Ga

• Monitor all risk and ensure all stakeholders’ requirements are met in each project assigned to the department• Led successful openings of 2 branches and 16 mortgage offices, worked closely with the contractors on build outs of space; reviewed floorplans/blueprints, ordered furniture, signage and communicated to IT department all network installs and any needed equipment; delivered all projects on schedule• Cultivated relationships with external vendors on 2 branch remodels, successfully negotiating services to remain within budgetary restrictions of $500K each • Managed and organized the logistics for closing 26 locations, ensuring all vendors adhered to contracts, working with property management teams, securing permits, and ensuring all utilities were turned off in a timely manner• Organized a multi-floor cubicle move at the Corporate Square operational center Successfully moved over 500 employees without any interruption to productivity• Created Smartsheet 6 templates for each type of project to organize actionable items, track scope, and guarantee timely deliverablesWith implementation – success rate was improved by 100% for the department• Improved efficiency of electronic administration data for the department by 20%• Developed proficiency and expertise in several project management-related software programs, including Smartsheets, and Microsoft Project• Maintained organization-wide record retention system through conducting annual audits, scheduling quarterly shredding, and submitting content to the electronic database

Greater Atlanta Area

• Managed and supported the entire lifecycle of cross-functional projects, ensuring consistent delivery of projects on-time and in scope• Led multiple cross-functional projects involving a range of departments, including IT, Retail Banking, Loan Operations, and Deposit Services teams• Significant experience transforming and digitizing manual processes: created, executed and automated compliance process to ensure all risk was identified and monitored, saving 100+ hours - $10K per month • Constructed, implemented, and trained 100+ branch employees on the Dunbar Cash Ordering System for internal and external use, along with saving $30K per year • Collaborated with Fiserv and our internal IT department on Mapping a new sales software called Aperio Learned technical functions to map 10+ documents by using codes on sections completed by customers and sales representatives• Contributed to multiple projects related to 3 prior acquisitionsIn BOG acquisition, collected customer deposit claim forms from 475 accounts, totaling $12,249,421.08; escheated $340,081 to the state (FDIC) • Analyzed and managed compliance reporting for 68+ branches on weekly, monthly, and quarterly basis • Communicated regularly with retail staff to provide critical support throughout operations processes

Alpharetta

• Coached and mentored staff to ensure success in meeting monthly sales goals Meet our quarterly goals 85% of time • Managed branch daily operations and quarterly audit processes Score a 90% on internal audit by the compliance department • Coordinated and planned staff schedules to ensure appropriate levels of coverage • Communicated directly with customers and delivered consistently exceptional service standards to meet their individualized needs