Heather Michelle Harmon, Mba Email & Phone Number

Chattanooga, Tennessee, United States

The Inbound Data team aids in creating external connections and managing the installation process, engaging matrix partners as needed in connections that support disease management/wellness programs, member incentives, analytics, predictive modeling, reporting, and new product offerings.~ Lead intake regarding departmental inquiries related to the Inbound Data process and procedures, acting as a subject matter expert, and providing direction on how to accomplish the inquirers’ objective most effectively. ~ Highly adept breaking down complex topics into digestible chunks of information, which facilitates strategic training of new team members, significantly speeding up the learning curve.~ Developed effective training system for new team members including checklists, hyperlinks, and templates. The Speed Installations allow them to get hands-on practice with real examples for repetitive, effective training.~ Point of contact for implementation of up to 20 installations and/or projects at any given time, coordinating logistics and leading meetings between Cigna account teams, vendors, and technology partners.

Chattanooga, Tennessee Area

With a community of 180,000+ people and more than 2,000 business members, our Chamber won Chamber of the Year in 2017; a national award recognizing excellence in operations, member services, and community leadership.Senior Analyst excelling in monitoring and providing analysis of ongoing actual spending versus budget to ensure proper cost controls are in place and risks/opportunities are identified and communicated. Expertise in plan development and forecasting for allocations, including updating methodologies, managing periodic updates, and providing variance explanations. I thrive on making processes efficient.At the Chattanooga Chamber of Commerce, I leveraged my long-term experience in handling large amounts of financial data while coordinating with senior managers and colleagues to ensure effective financial tracking and reporting. I analyzed non-numerical surveys for the future direction of our organization, categorized recurring themes, and ascertained metrics that were used to produce graphical charts for strategic planning purposes. As a result, I was able to recognize data trends and identified common themes that were used to observe opportunities and visualize problem areas to home in on. This analysis was used to inform our 5 year strategic plan.~ Tracked and managed budget of $6M revenue/expenses for 2,000+ business members, 3 companies, ~40 staff, 15 depts., 14 councils, & 7 major events annually.~ Managed budgets, balance sheets, accounts payable & receivable, and monitor profit and loss of events.~ Improved payroll and HR functionality, including, but not limited to, maintaining career/job trajectory tracking, benchmarking professional staff development, assessing performance appraisals year over year, and created a system to efficiently track annual data for EOY reporting.~ Devised benchmarking metric tracking system for Strategic Plan with drill-down dashboard to gauge strategic direction and monitor continuous improvement in real time.

United States

I promoted and contributed to economic development by creating employment opportunities, innovating products & services people need, and facilitating commerce and regional economic integration. Developed business plans, partnerships, and sales & marketing opportunities.Glory RestI designed and created a travel pillow unlike any other on the market.~ Designed a unique travel pillow, streamlined the manufacturing, and hired & trained independent contractors.~ Successfully created and managed the business plan, partnerships, recruitment, and social media marketing.Professional Career ConsultantI help people expand on the summaries and accomplishments of their resumes. A great resume requires not only an aesthetically pleasing format and font, but enticing accomplishments that highlight the person's contribution to each organization in an ATS friendly format. Each resume is then further customized and tailored to suit the specific needs outlined in job descriptions. Assuming a person meets the minimum qualifications, well written job descriptions are like having all the answers to a test, you just need to figure out a way to efficiently include the "answers" (key words) into the resume, and be able to prove that you really do have the experience. That's where accomplishments play a big role. The accomplishments prove that you meet the qualifications outlined in job descriptions.~ Created a social media marketing video.~ Researched, developed, and created customized resumes and cover letters for clients based on their unique skills, education, and experience, while coaching professional development opportunities.Harmon Professional Tax ServicesI expertly provided technical resolutions for complex financial tax issues for individuals and small businesses.

Chattanooga, Tennessee Area

During my stretch with Jackson Hewitt Tax Service as a Tax Manager, I supported the clients by meeting with them to handle their tax preparation needs. In this role, I managed all daily accounting, document management, and reporting processes to ensure efficient and effective tax preparation for our portfolio of tax service clients. Demonstrating my excellent leadership skills, I also supervised a team of ~30 in preparing taxes, communicating with clients (individual and small business accounts), and handled daily administration of tax preparation service. My experience in supervision was leveraged in training and mentoring our staff on all facets of tax analysis and preparation including EIC, ACA, Self-employment, Retirement, Rental Properties, and K-1's. Some highlights of my contributions and greater value include: ~ Expertly provided resolutions for complex tax issues for individuals and small businesses. ~ Led team to improve productivity by 30% through providing performance-focused training. ~ Seamlessly managed complex issues including collation and release of proprietary client data. ~ Met due diligence requirements, produced correspondence, and prepared documents for analysis. ~ Excellent customer service and client retention.

Prescott, Arizona

As the Administrative Manager for Woodlife Custom Workshop, I was responsible for leading teams and office operations to ensure optimal administration of the business office while also advancing company growth and development to meet revenue goals. In this capacity, I held steering-level responsibility for supervising a team of 12 staff in multiple areas of business administration to meet performance targets. My responsibilities spanned the full scope of business coordination to include managing contracts, accounting, invoicing, payroll, benefits, and tax reporting. Some highlights of my contributions and greater value include: ~ Adeptly oversaw human resources ( HR ) programs including recruiting, on-boarding, and training staff.~ Overhauled manual budget and expense processing systems to realize efficiency increases. ~ Established and implemented cost standards by providing reports on vendors and supplier terms.

Master’S Degree, Business Administration And Management

Activities and Societies: Emphasis on Accounting~ Team Training and Leadership ~ Financial Planning and Budgeting ~ Performance.

Bachelor’S Degree, Public Administration

Associate Of Arts And Sciences (Aas), Accounting & Business