As President and CEO of the Minery, Heather believes the use of technology can greatly accelerate the performance improvement process, allowing a way to operationalize and measure expectations, while also increasing engagement and accountability from employees.Starting out as a dealership consultant over 20 years ago, she quickly saw a gap in automotive technology and dealership needs. Frustrated with not having the right tools to create lasting change, she hired a talented team of like-minded individuals and developed her own. Drawing from her experience with clients along with direct dealership and OEM input, she perfected a suite of solutions that are evolving with the industry. They are dynamic in nature yet based on proven methodology.Her company can best be described as a hybrid of technology and consulting services targeted for automotive clients, with two main areas of focus: Helping OEMs improve their brand and helping dealers improve their performance.http://www.theminery.com
Listed skills include Change Management, Process Improvement, Strategy, Customer Satisfaction, and 21 others.
