• Delivered people operations support to a workforce of 400+ professionals and 25 shareholders across the PNW region, ensuring seamless operations and employee satisfaction. • Achieved employee satisfaction scores of 80% or higher through outstanding HR leadership. • Increased operational efficiency by 10% via role restructuring, revisions, and updates. • Drove a 10% reduction in the annual budget allocation by strategically restructuring the workforce in close collaboration with the Executive Leadership Team. • Boosted employee satisfaction by 10% by creating and implementing a compensation program, emphasizing fairness, transparency, and motivation. • Slashed benefits costs by 5% by evaluating and restructuring the benefits package, ensuring greater alignment with employee demographics, needs, and preferences. • Enhanced operational efficiency by implementing an HRIS system, thereby modernizing human resources processes while migrating the department to a paperless environment. • Led cross-functional teams encompassing HR, Quality, Credentialing, Compliance, Transcription, and Communication, demonstrating sound leadership over diverse functions. • Influenced strategic decision-making by the Board of Directors, contributing to appropriate actions on workforce planning, talent management, and organizational development initiatives.• Advanced the company’s growth and success by aligning people operations strategies with long-term organizational goals and objectives. • Devised and implemented Key Performance Indicators (KPIs) to track critical drivers and outcomes across multiple departments, facilitating goal-setting processes. • Steered various HR functions spanning employee relations, recruitment, retention, recognition, and problem resolution fostering a positive and inclusive workplace.

Payroll and Accounts Payable