Heather Major Email & Phone Number

Chief People Officer with over 25 years of experience in optimizing benefits and compensation structures, enhancing operational efficiency, and leading multifaceted teams to drive organizational growth and employee satisfaction.My Human Resources Leadership Highlights: • Influenced strategic decision-making by the Board of Directors, contributing to appropriate actions on workforce planning, talent management, and organizational development initiatives.• Delivered people operations support to a workforce of 400+ professionals and 25 shareholders across the PNW region, ensuring seamless operations and employee satisfaction. • Achieved employee satisfaction scores of 80% or higher through outstanding HR leadership. Reducing Costs & Driving Efficiency: • Drove a 10% reduction in the annual budget allocation by strategically restructuring the workforce in close collaboration with the Executive Leadership Team. • Slashed benefits costs by 5% by evaluating and restructuring the benefits package, ensuring greater alignment with employee demographics, needs, and preferences. • Increased operational efficiency by 10% via role restructuring, revisions, and utilization of technology. Strengthening People Operations & HR Functions• Boosted employee satisfaction by 10% by creating and implementing a compensation program, emphasizing fairness, transparency, and accountability. • Enhanced operational efficiency by implementing an HRIS system, thereby modernizing human resources processes while migrating the department to a paperless environment. • Led cross-functional teams encompassing HR, Quality, Credentialing, Compliance, Transcription, and Communication, demonstrating sound leadership over diverse functions.