Heather Marchesani Email & Phone Number

Phoenix, Az, Us

Greater Phoenix Area

SEI is a business and technology consulting firm committed to consistent delivery and collaborative partnerships. Founded in Cincinnati in 1992, SEI now employs more than 330 consultants across the United States.With support from our national organization, our seasoned local teams take a holistic approach to new engagements, working with client stakeholders to solve problems efficiently, sustainably, and at scale. No matter the project, our consultants ensure that solutions meet clients’ short-term needs and long-term goals. We support critical client needs in the areas of Data & Analytics, Technology Enablement, Information Security, Strategy & Operations, and Concept to Delivery.

Phoenix, Arizona, United States

Phoenix, Arizona Area

Launched team of supply chain and lean experts responsible for turnaround of poorly performing suppliers Staffed and trained 180 person team deployed on-site at supplier locations globallyDesigned and deployed standard DMAIC approach to critical supplier recovery process

Phoenix, Arizona Area

Developed relationships with 3400 key customers in North and South AmericaStaffed a new organization of 13 Customer Support Managers providing customers a single point of contact for solving complex problemsIncreased customer satisfaction rating from 11% to 57%; measured by Net Promoter scores

Phoenix, Arizona Area

Accountable for 24/7/365 contact center which processed >450,000 customer requests and $1B of revenue annually for >3000 global Business and General Aviation (BGA) and Aircraft on Ground (AOG) customersManaged staff of 25 direct employees and 57 contract employeesIncreased on time deliveries from 96% to 98% for AOG

Phoenix, Arizona Area

Served as business owner of the exchange and rental enterprise which provides 24/7/365 spare parts availability for global customer base. Managed $400M in inventory and capitalized assets to address customer maintenance needsDirected a global staff of 6 Senior Managers and an extended staff of 53 employeesAttained customer on time delivery improvement from 90% to a sustained 96%Reduced SKUs from 4,000 to 2,500 by adapting material management theoryReduced end-to-end cycle time for part availability from 77 to 54 daysImproved outstanding customer return units by $5.6M, a 23% reduction in working capitalEarned $40M in incremental revenue by reducing discounts and other price leakageAccomplished organizational evolution from a fragmented team to an organized structure with clear roles and responsibilities and logical career paths to enable employee development

Phoenix, Arizona, United States

Drove achievement of key strategic initiatives for the Customer Support Organization including complex global workforce transitions, Center of Excellence (COE) establishment and process standardizationDefined plans and project milestones to execute projects on time and on budget Led 5 project managers and 9 cross-functional teams in completing 52 restructuring and improvement projects transitioning to customer-focused service model

Phoenix, Arizona, United States

Co-ordinated cross-functional supply chain teams in deployment of S&OP processes at 13 sitesCreated a roadmap, tools, and measurement criteria enabling alignment and decision makingDesigned standardized operating system, rating methodology, and conducted readiness assessment

Kokomo, Indiana, United States

Accountable for accurate and on time customer deliveries achieved through procurement, production planning, supply chain scheduling, shop floor execution, and inventory optimization Supervised 6 direct reports and 4 UAW indirect reports across 7 electronics manufacturing plantsReduced inventory by $4.8 million equal to 4 days cost of goods sold

Achieved lean enterprise transformation initiatives through plant floor level improvements including production cell arrangement, operator standard work, part presentation, production scheduling and material movement.

Kokomo, Indiana, United States

Introduced third party logistics (3PL) strategy for Delphi’s Mexico manufacturing operations impacting $80M total inventory, 61 suppliers, and 3896 part numbersAchieved $25M inventory reduction and logistics savings via consolidation into a shared warehouse

Masters, Business Administration

Bachelor Of Science (Bs), Marketing And Advertising