Heather Maynard Email & Phone Number

Dallas/Fort Worth Area

In today's climate, my experience as a motivated and successful virtual associate spanned over 15 years. My expertise as a project management professional extends over 25 years leading and contributing to projects across diverse industries. Expertise in the following disciplines: infrastructure delivery, PMO Operations & Governance, Relationship.

Dallas, Texa

Member of the PMO, assigned to the Retail Solutions Team in support of a national account as the Program / Project Manager to deliver a multi-vertical solution. Ever changing environment, evolving requirements, attention to multiple and competing interests. Daily coordination of multiple third-party vendor accountability, daily client interaction.

Irving, Texas

Infrastructure Project ManagerMember of the PPM-PMO Operations for Global Consumer Banking directly supporting both the Portfolio Director & Manager. Projects assignments included both Infrastructure Delivery and decommissions to internal clients. Scope included delivery of platform/software upgrade and/or net new infrastructure servers and/or.

Virtual Associate

• Relationship Manager: Digital Insight Division
• 2012-2014Directed relationship pathways for 3 critical accounts. Created customized NCR banking solutions. Cultivated new online and mobile banking services and products with direct customer impact. Monitored User.
• Collaborated with internal SharePoint team to create and launch Relationship Manager page, including multiple sub-page outline for consolidating and accessing all customer-related documentation.
• Orchestrated initiatives between both mobile and core systems teams, including synchronizing staging preparation / setup, development, testing, deficiency reporting, and production releases.Project Management Highlights:
• Enabled outstanding outcomes using subject matter expertise gained from 12+ years of project management success in coordinating multiple, simultaneous projects with multi-million dollar total revenue accountability.
• Ensured information transparency and stakeholder alignment by coordinating and leading weekly internal meetings, as well as continuously liaising with customers / leadership on overall status.

Dayton, Ohio, United States

• Coordinated numerous parallel client initiatives ranging from small / mid-sized clients through multi-thousand/million-dollar projects. Prepared statement of work contracts, defined scope and performed financial.
• Lead multiple new product bill payment solution projects, customized to meet client needs; collaborated with technology team, 3rd party suppliers, partners, cross-matrix internal NCR and 8 multiple cross-matrix.
• Tested results at pilot site and implementation rollout deployment of 10 additional locations; completed 12+ change controls; coordinated logistics, site preparation, and delivery; headed QA; provided post-delivery.
• Managed complex retrofit initiative as borrowed-resource for sister organization; orchestrated activity for 2 customers operating at 1.1K+ sites nationwide; maintained project momentum for on-time delivery.
• Prepared training materials, managed schedules, allocated resources, and purchased seed stock / inventory; tracked finances and successfully recovered quality control costs from manufacturer.Travel Industry:
• Directed cross-matrix team for sister organization; project involved designing bill payment application, including Functional Specification; software development, customization, lab integration, testing, User.

Texas, Maryland, Toronto Ontario, Ohio

• Resource Manager (Key Project: MCI)
• Mobilized resources for internal customer requests. Oversaw resource on / off-boarding, including scheduling, staff replacement, vendor setup, accounts receivable / payable, and financial forecasting.Software Testing.
• Delivered successful outcomes across multiple roles, including project scheduler in Maryland, followed by software & hardware tester on-site in Canada, and finally returning to Maryland to initiate and lead.
• Member of the Professional Services Risk Management TeamResource Manager (Key Project: MCI)
• Mobilized resources for internal customer requests. Oversaw resource on / off-boarding, including scheduling, staff replacement, vendor setup, accounts receivable / payable, and financial forecasting.HEATHER MAYNARD, PMP
• Page 3Software Testing / Solution Deployment Team Leader Mid-Atlantic Region (Key Project: U.S. Postal Services POS One)

Bachelor Of Science (B.S.), Business Administration And Management, General, 3.57

Activities and Societies: Sigma Beta Delta

School Of Busines And Public Management, Master'S Certificate In Project Management

Activities and Societies: PMI PMP Certification PMI PMP Certification