Heather Maynard Email & Phone Number

Dallas/Fort Worth Area

In today's climate, my experience as a motivated and successful virtual associate spanned over 15 years. My expertise as a project management professional extends over 25 years leading and contributing to projects across diverse industries. Expertise in the following disciplines: infrastructure delivery, PMO Operations & Governance, Relationship Management, financial, software and mobile application development. Competent to navigate complex issues, competing interests, evolving schedules balancing client expectations while maintaining alliance to organizational necessities. Proficient in project pre-sales to operations support. Technical tool competencies include, SharePoint, MS Office & MS Project, Office 365 TEAMs, PlanView, Cognos, SNOW.

Dallas, Texa

Member of the PMO, assigned to the Retail Solutions Team in support of a national account as the Program / Project Manager to deliver a multi-vertical solution. Ever changing environment, evolving requirements, attention to multiple and competing interests. Daily coordination of multiple third-party vendor accountability, daily client interaction.

Irving, Texas

Infrastructure Project ManagerMember of the PPM-PMO Operations for Global Consumer Banking directly supporting both the Portfolio Director & Manager. Projects assignments included both Infrastructure Delivery and decommissions to internal clients. Scope included delivery of platform/software upgrade and/or net new infrastructure servers and/or decommissioning servers. All projects delivered in adherence with and according to Citi Policies utilizing Planview & PMO Governance and infrastructure guidelines. Support Portfolio Director by providing:> Weekly/monthly PMO Governance Reporting. Reduced reported PlanView issues to bring team in a green reporting status by identifying training gaps, scheduling refresher training events and working one-on-one when necessary.> Monthly Operations Reporting for C-Level management review of key projects via export from PlanView and manual rework with project managers to ensure accuracy and relevant information.

Virtual Associate

Relationship Manager: Digital Insight Division • 2012-2014Directed relationship pathways for 3 critical accounts. Created customized NCR banking solutions. Cultivated new online and mobile banking services and products with direct customer impact. Monitored User Acceptance Testing (UAT) outcomes and determined required fixes. Implemented formal project management documents for various reporting types (customer, internal, issues, etc.). Prepared contracts. Conducted kick-off meetings.Selected Achievements:• Collaborated with internal SharePoint team to create and launch Relationship Manager page, including multiple sub-page outline for consolidating and accessing all customer-related documentation.• Orchestrated initiatives between both mobile and core systems teams, including synchronizing staging preparation / setup, development, testing, deficiency reporting, and production releases.Project Management Highlights:• Enabled outstanding outcomes using subject matter expertise gained from 12+ years of project management success in coordinating multiple, simultaneous projects with multi-million dollar total revenue accountability.• Ensured information transparency and stakeholder alignment by coordinating and leading weekly internal meetings, as well as continuously liaising with customers / leadership on overall status.

Dayton, Ohio, United States

Coordinated numerous parallel client initiatives ranging from small / mid-sized clients through multi-thousand/million-dollar projects. Prepared statement of work contracts, defined scope and performed financial forecasting. Met and exceeded Project Management Office requirements by evaluating changing needs and leading many organizational initiatives to standardize processes, forms, and contracts.KEY PROJECTSMobile Communications:• Lead multiple new product bill payment solution projects, customized to meet client needs; collaborated with technology team, 3rd party suppliers, partners, cross-matrix internal NCR and 8 multiple cross-matrix customer organizations. • Tested results at pilot site and implementation rollout deployment of 10 additional locations; completed 12+ change controls; coordinated logistics, site preparation, and delivery; headed QA; provided post-delivery support. Airline Industry:• Managed complex retrofit initiative as borrowed-resource for sister organization; orchestrated activity for 2 customers operating at 1.1K+ sites nationwide; maintained project momentum for on-time delivery.• Prepared training materials, managed schedules, allocated resources, and purchased seed stock / inventory; tracked finances and successfully recovered quality control costs from manufacturer.Travel Industry:• Directed cross-matrix team for sister organization; project involved designing bill payment application, including Functional Specification; software development, customization, lab integration, testing, User Acceptance Testing (UAT), pilot installation and support. New Company Acquisition Assimilation Project:• Acclimated new acquisition with Professional Services systems; ensured project managers alignment with Professional Services methodologies; established SharePoint; setup PSA for engineering team reporting.

Texas, Maryland, Toronto Ontario, Ohio

Resource Manager (Key Project: MCI)• Mobilized resources for internal customer requests. Oversaw resource on / off-boarding, including scheduling, staff replacement, vendor setup, accounts receivable / payable, and financial forecasting.Software Testing - Toronto, CanadaSolution Deployment Team Leader Mid-Atlantic Region - Rockville, Maryland(Key Project: U.S. Postal Services POS One)• Delivered successful outcomes across multiple roles, including project scheduler in Maryland, followed by software & hardware tester on-site in Canada, and finally returning to Maryland to initiate and lead post-deployment support.Project Scheduler (Key Project: TI)• Member of the Professional Services Risk Management TeamResource Manager (Key Project: MCI)• Mobilized resources for internal customer requests. Oversaw resource on / off-boarding, including scheduling, staff replacement, vendor setup, accounts receivable / payable, and financial forecasting.HEATHER MAYNARD, PMP • Page 3Software Testing / Solution Deployment Team Leader Mid-Atlantic Region (Key Project: U.S. Postal Services POS One)• Delivered successful outcomes across multiple roles, including project scheduler in Maryland, followed by software & hardware tester on-site in Canada, and finally returning to Maryland to initiate and lead post-deployment support.Project Scheduler (Key Project: TI)• Assigned to the project from the Professional Services Risk Management team to learn and work with Microsoft Project.• Created daily schedule and weekly reporting for 28 concurrent projects at 28 locations.

Bachelor Of Science (B.S.), Business Administration And Management, General, 3.57

Activities and Societies: Sigma Beta Delta

School Of Busines And Public Management, Master'S Certificate In Project Management

Activities and Societies: PMI PMP Certification PMI PMP Certification