Heather Mccagherty Email & Phone Number

• Manage customer orders with a focus on quality and accuracy.
• Fulfill orders with suppliers (i.e. PO Submission, confirming stock, providing instruction, managing vendor questions, updating order status)
• Maintain a high degree of accuracy and completeness on Estimated Time to Ship dates
• Proactively manage open Orders for Customers to drive faster delivery and better pricing by sourcing new vendors and searching for alternative stock locations.
• Prevent, Reduce and Resolve Rejected Orders.
• Prioritize & manage high volume of requests from Customers & Sales Team.

Toronto, Canada Area

• Process purchase orders for Tier ¾ vendors
• Provide support to Telesales department
• ETS management
• Ensure Po’s are invoiced in a timely fashion

Toronto, Canada Area

• Manage the day-to-day relationship within existing customer base
• Achieve and exceed personal gross profit sales targets
• Find and create business opportunities within dedicated customer base
• Drive the growth of hardware business
• Retain current customer base by providing exceptional service and developing professional relationships
• Take advantage of product and licensing training available

Toronto

• Recruit new employees for Inside Sales
• Conduct quarterly employee reviews
• Provide coaching and support to Inside Sales
• Ensure there is a strong relationship between Outbound and Inside Sales team
• Assist with customer/Outbound rep escalations
• Provide backup support for customer service and telephone inquiries

Toronto

• Answer incoming telephone enquiries from customers
• Drive sales through upsell/cross sell to customers
• Place orders and ensure they are fulfilled quickly
• Provide quotes and product information to customers
• Provide Outbound team with product and problem resolution support