With a mission to help companies build a better culture through food, Zerocater is on a path to becoming the No. 1 food company serving the workforce. To achieve this, I am proud to oversee partnership sourcing and ensure we have the best corporate catering providers in each market to meet every client's needs.

Leverage extensive food industry and business knowledge to support a range of needs for clients from operational management to event production. Oversee daily operations to not only meet client needs, but also to ensure ongoing profitability.Notable Contributions: • Volunteer at Pacific Community Ventures to consult with small food businesses on how to enhance internal structures and processes to ensure stability; aided 3 clients over a 5-year period.

Joined as one of the first hires in the role of Director of Sales & Operations, entrusted to introduce collaboration between sales and operations to establish business profitability while maintaining a positive brand image. Oversee activities across both areas, including 3 support channels; revenue generation, event management, and customer service. Built sales and operational support teams from scratch, leveraging background in turning around underperforming companies by creating frameworks that balance structure with flexibility for creative teams. Developed services and products after reviewing the business in depth, then introducing new processes, adjusting as needed to meet profitability and product-quality expectations. Scale an online dual-sided marketplace from multiple aspects including written content, visual aesthetic and website design by collaborating with the engineering team. Maintain quality and company standards for clients and business owners. Report to the CEO.Notable Contributions: • Grew revenue from $100K annually to $1M in 2 years, increasing to $6M in 4 years; achieving profitability in second year and maintaining YOY.• Oversaw sales and operations in San Francisco and Los Angeles, scaling to 40+ cities across the US and Canada.• Built a multi-million dollar client base of repeat and referral business including the World Bank, Stanford University, Google, Facebook, Dropbox and many other Fortune 500 companies.• Significantly grew a dual-sided online marketplace hosting 50 events a month to 1000+ events monthly.• Audited a 1000+ page website to be more consistent across visual and written content; introduced core style standards for voice and tone utilized by multiple departments to ensure strong brand representation across platforms.

Excelled at overseeing and improving operations within a Certified B Corporation, introducing a framework that could be replicated from person to person, city to city, and event to event. Designed warehouse management and event staff protocols that could be easily implemented and adjusted as needed to suit client requests and company profitability. Forecasted quarterly performance and adjusted actions accordingly. Notable Contributions: • Enabled the highly successful turnaround of under-performing operations of a then 10-year old business; ensured the achievement of consistent profitability within 2 years, as well as ongoing YOY maintenance.• Oversaw 3 markets with 60+ staff across San Francisco, Chicago, Portland, and Seattle, supporting 300 corporate events and cost of goods for over $2M in annual revenue.• Organized and coordinated team building events for 250 clients annually, with attendance of up to 275 guests.o Culinary Operations: Cisco – 160 Guests $47K+; Google – 85 Guests $18K+; Logitech – 63 Guests $18K

Adeptly managed over 200 agency and corporate accounts valued at more than $2 million in annual revenue. Achieving success required understanding individual objectives, advising on best practices, and creating comprehensive solutions for each client's media intelligence needs.