Heather Mcfarlan Email and Phone Number

• Responsible for personal and team monthly goal requirements.• Responsible for making arrangements with members on delinquent balances• Overseeing day to day collection activity and responding to inquiries by members for any misunderstandings and corrections to billing.• Responsible for cancellations or any further action needed as required for collection of membership fees• Provide Assistance to supervisor with planning and organization of team• Responsible for weekly sales meetings• Responsible for escalated issues and managing results for customer satisfaction• Monitor daily tasks and general operations of 30 + employees• Maintain general matinance of facility• Responsible for setting short and long term payment plans to resolve delinquent accounts• Organize and run Promotional weeks with vendors• Organize with local vendors / Onsite Selling and Promoting• Monitor employees production on daily, weekly, monthly and annual basis.• Helped improve customer satisfaction ratings

• Monitor Daily tasks of 20 + employees• management staff to meet goals• Participation in local Health fairs• Meet monthly required sales goals• Responsible for providing members with billing assistance• Earn the trust of repeat customers and generated referrals due to focus on customer service• Oversee and maintain facility maintenance and cleanliness

• Maintain Schedule for all drivers• Assist in morning and evening shift change for drivers• 24 hour Dispatch for up to 12 trucks with over 10 roadside assistance providers• Billing and accounts receivable for all ten service providers• Billing and accounts receivable for county and state police tows• Annual state police inspections• Annual Anne Arundel county police inspections• Daily balance sheets for all drivers• Monitor and balance daily profit• Organize and execute monthly drivers meetings• Responsible for daily inspections and overall maintenance of all service vehicles• Inventory all impounds• Acquire proper titling and paperwork for un claimed vehicles• Submit all employees for background check and maintain annual background and DOT physicals

• Inventory on Alpha thru Delta company• Responsible for ordering any and all needs from office supplies to parts for Alpha thru delta company• Responsible for random PMCS on supply vehicles in motor pool• Responsible for all ordering for motor pool• Licensed in 2 ½ ton vehicle• Proficient in ULLS G system• Proficient in ULLS S4 system• Proficient in ULLS AIR system• Squad leader• Repair and distribute all U.S weapons and some German weapons• Maintain proper inventory of arms room at all times• Distribution of weapons for ranges• Order parts as needed to maintain proper armory