Heather Mclemore Email and Phone Number
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Seasoned Salesforce Administrator with over a decade of experience, adept at designing and implementing customized solutions, including flows, to drive operational efficiency and enhance team productivity.
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Sr. Salesforce AdministratorUsable LifeQueen Creek, Az, Us
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Project Specialist IiWest Shore Home Oct 2023 - PresentMechanicsburg, Pennsylvania, Us*Streamlined operations and improved efficiency by designing and implementing Salesforce flows, enhancing processes across all teams, resulting in improved workflows and greater productivity*Empowered teams by conducting Salesforce configuration tasks, including reporting and object configuration, equipping teams with tailored tools for optimized performance*Boosted project readiness by providing comprehensive training and documentation for projects, ensuring seamless adoption and utilization of new processes*Ensured seamless implementation by coordinating end-user testing, facilitating smooth transitions and minimizing disruptions to operations*Spearheaded automation initiatives, including flow creation, to address various challenges and drive process improvements, leading to increased efficiency and reduced manual effort -
Salesforce AdministratorSavvas Learning Co (Formerly Pearson K12 Learning) Jul 2011 - Sep 2023Paramus, New Jersey, Us*Significantly improved operational efficiency and team collaboration by developing and deploying Salesforce flows to address business needs*Ensured system integrity by performing object configuration, security, and user maintenance tasks, maintaining system integrity and optimizing user experience*Expertly managed data using Data Loader for data manipulation and import/export tasks, ensuring data integrity and accuracy for informed decision-making*Aligned technical solutions with stakeholder needs by gathering stakeholder requirements and translating them into actionable technical specifications, ensuring alignment with business objectives*Provided comprehensive support by responding to ad hoc requests from all teams, delivering timely assistance and resources for discovery, information, training, and reporting needs -
ManagerPearson School Systems 2006 - 2011London, GbTechnical Support Manager for the Pearson School Systems Technical Support department, assessment team. My duties have included: * Transitioned team between company divisions, including personnel changes, software training, consulting with division management, the physical move, and more.* With product and department management, planned support agreements, technical changes, and product-specific processes for new products. Successfully implemented support for several diverse products, many of which had minimal documentation or training. * Along with the team, learned product features and in-depth analysis skills. Became a product expert for many products. This proved extremely helpful when managing team problems and customer satisfaction issues.* Provided direct support and authored documentation when the team was understaffed.* Provided and often gave training for supported products and SQL data analysis.* Mentored team by having frequent one-on-one meetings, coordinating and encouraging personal development courses, and providing meaningful performance reviews.* Other duties included hiring staff, managing case queues, representing team in product meetings, and in-depth reporting.
Heather Mclemore Skills
Heather Mclemore Education Details
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University Of PhoenixInformation Technology
Frequently Asked Questions about Heather Mclemore
What company does Heather Mclemore work for?
Heather Mclemore works for Usable Life
What is Heather Mclemore's role at the current company?
Heather Mclemore's current role is Sr. Salesforce Administrator.
What is Heather Mclemore's email address?
Heather Mclemore's email address is he****@****son.com
What is Heather Mclemore's direct phone number?
Heather Mclemore's direct phone number is +148025*****
What schools did Heather Mclemore attend?
Heather Mclemore attended University Of Phoenix.
What are some of Heather Mclemore's interests?
Heather Mclemore has interest in Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Human Rights, Animal Welfare.
What skills is Heather Mclemore known for?
Heather Mclemore has skills like Technical Support, Software Documentation, Salesforce.com, Sql, Management, System Administration, Team Management, Troubleshooting, Software Project Management, Training, Program Management, Technical Documentation.
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