- Provides process assessment and improvement services to improve overall process performance- Identifies impediments to effective and efficient operation performance- Redesigns workflows to improve efficiency- Collaborates with teams to refine or establish roles and responsibilities- Collaborates with leaders to develop project frameworks including approach, timeline and resources- Assists with assessing and identifying opportunities for challenging aspects of a process- Facilitates discovery working sessions to investigate embedded behaviors that influence outcomes- Facilitates cause and effect and root cause analysis with teams or individuals- Uses Lean Six Sigma techniques to assess risks and benefits of a process- Recommends changes to processes to optimize efficiency and effectiveness for the customer and business- Creates presentations and reports in easy digestible formats to present findings and recommendations- Meets with leaders and business partners for project progession and status updates

- Led effective working sessions fostering teams' clarity, engagement and alignment- Facilitated holistic change across line of business, functions and organizations by guiding teams with different perspectives- Leveraged commonality to build consensus with teams and stakeholders to produce deliverables that create value for individuals, teams and the enterprise- Helped teams articulate/design a process and make a complex process easier to understand- Followed a structured, methodical approach to break down processes from a high level to a "simple" easy-to-understand visual- Created simple illustrations without compromising the understanding of a complex process

- Established a sustainable, structured approach for identifying, capturing, measuring, and improving processes.- Aligned with CRB’s strategies to advance business agility and operational performance.- Managed the capture and documentation of recruitment, pre-boarding, on-boarding and off-boarding processes while working closely with cross functional HR and IT teams.Built HR/IT cross-functional work streams in the process mapping documentation software, Nintex Promapp.- Collaborated with the Account Management team to map and document the vetting of new strategic clients.- Managed the capture and documentation of Environmental, Health & Safety processes.- Facilitated workshops with subject matter experts for CRB’s Quality program to capture and document Quality processes.- Collaborated with the POE team and leveraged APQC to identify and build Process Classification Frameworks for CRB processes to enable benchmarking practices.- Guided various business sectors, such as Environmental, Health & Safety processes and Technical Subscriptions, in the capture, integration, and improvement of their business processes.

- Led, to successful completion and implementation, Business Excellence (BEx) improvement and innovation initiatives annually to create significant value for Black & Veatch (BV). Projects include focusing on BEx revenue growth acceleration, power generation services communication, thought leadership, billable international traveler tax risk, resource management, FedEx account reconciliation, and real estate occupancy/utilization. Projects resulted in $3.8M 3-year NPV benefits for the company and its partners.- Mentored and guided BEx Green Belts during the Define, Measure, Analyze, Improve, Control (DMAIC) or Define, Measure, Analyze, Design, Verify (DMADV) phases of their projects.- Provided internal client consulting related to the application of Innovation, Business Process Management, Lean and Six Sigma tools and techniques to create value for the company.- Planned and executed the BEx training program to accelerate leadership development and value creation.- Planned, developed, facilitated, and executed surveys, focus groups, and various prioritization activities.- Planned, communicated and executed monthly company-wide sessions that demonstrate to professionals how to use BEx tools and techniques such as process maps, RACI charts, Kano analysis, Pareto charts, 4-Blocker, Affinity Diagrams, SIPOC, Cause and Effect Matrix, FMEA and many other Six Sigma/Lean tools.- Created and maintained best-in-class BEx communities through SharePoint online, monthly reports and Yammer.- Coordinated and executed the BEx annual awards ceremony and other recognition events.- Owned and updated the internal Electronic Discovery Guide (a reference tool for improvement projects) for BEx.- Managed the Black Belt processes to ensure process adherence.

- Led multiple significant improvement/innovation projects focusing on the retention of professionals, research and development tax credits, and external client services for the company. Projects resulted in $2M 3-year NPV benefits for the company and its partners.- Managed all phases of the BEx program from project ideation, approval, execution, tollgates, implementation and tracking of all business improvements companywide. - Provided internal client consulting related to the application of Innovation, Business Process Management, Lean and Six Sigma tools and techniques to create value for the company.- Executed all aspects of the training program to accelerate leadership development and value creation.- Managed all internal and external communications regarding BEx business improvements.- Analyzed financial data to create monthly budget reports for BEx communications.- Planned, developed, facilitated, and executed surveys, focus groups, and various prioritization activities.- Planned, communicated and executed monthly sessions that demonstrate to professionals how to use BEx tools and techniques in their day-to-day work.- Created and maintained best-in-class BEx portals through MS SharePoint.- Coordinated and executed the BEx annual awards ceremony and other recognition events.

- Provided support to the Plum Point Power Plant project team and department workgroups under minimal supervision.- Possessed thorough knowledge of workgroup’s policies and procedures, as well as general knowledge of company policies and processes.- Built knowledge of processes by working on certain phases of a project of a limited scope.- Consistently applied initiatives to anticipate and proactively resolve issues. - Made frequent contact with clients, suppliers, and company professionals outside the immediate work area to exchange information.

- Worked extensively with Microsoft Excel to complete monthly Medicaid billing.- Scheduled mandatory trainings and worked closely with staff to ensure coordination and attendance.- Maintained employee training logs to ensure up to date results and accurate information.- Maintained case files for the Adoption, Foster Care, and Licensing units.- Completed and maintained all required case and financial records.- Assisted in the training of new employees.

- Served as a member of the Executive Team.- Maintained schedule of appointments for the CEO and Board of Directors.- Created and distributed agendas and minutes from all meetings attended.- Screened and responded to incoming correspondence, phone calls, and visitors.- Prepared reports for the CEO and Board of Directors.- Maintained confidentiality for clients and staff.

- Created and maintained personnel files/records.- Tracked and routed incoming applications/resumes while updating monthly statistics.- Conducted detailed reference checks for potential candidates. - Processed and followed up with Workman’s Compensation claims. - Observed interviews and employee orientations and processed exit interviews.- Created monthly reports using MS Word and Excel.- Attended and participated in Quality Enhancement team meetings.- Adhered to DCFS guidelines and employment laws.- Acquired knowledge and experience in the dynamics of a non-profit organization.