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Heather Michael is listed as Engagement & Training Specialist based in Pendleton, Indiana, United States. AeroLeads shows a matched LinkedIn profile for Heather Michael.
Heather Michael previously worked as Onsite Mexico Destination Specialist at Rci and Group Reservations Specialist at Rci. Heather Michael holds Communication And Culture from Indiana University Bloomington.
Heather Michael is a Engagement & Training Specialist. They is proficient in Spanish.
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Indianapolis, Indiana, United States
Worked under the RCI Director of Destination Sales to support Mexico & Caribbean sales, and the All-Inclusive product, as well as assist North American call center operations. Duties included resource & training development & delivery, employee engagement & recognition, logistics & execution of familiarization trips & compliance, agenda coordination &.
Carmel, Indiana, United States
Managed group reservations with a focus on all-inclusive destinations in Mexico and the Caribbean. Helped establish department informational resources, tracking, communication templates and processes as well as negotiated new client relationships and benefits. Assisted with onboarding and provided support to the Onsite Mexico Destination Specialist.
Carmel, IN
Called out to new members to explain the benefits of RCI as well as receiving calls where I assist members in researching and booking vacations, managing their account, and answering general questions. Also worked as a Skill Builder to assist new agents with system navigation & sales skills development during live calls.
Zionsville, IN
Worked with parents and school syllabi to customize sessions suited to the needs of each student.
Enhanced team work and multitasking abilities through lunch rush shifts which including jobs such as taking and filling orders, restocking the line/ coffee bar, running the register, and answering phones.Helped orient and train new employees.
Bloomington, Indiana Area
Acquired “up-selling” strategies while taking orders and making recommendations.Gained experience maintaining a high level of customer service in any circumstance through busy weekend dinner rushes and holidays.
Zionsville, IN
Developed self-sufficiency and task prioritizing through self-management in the absence of a manager.
Additional major: Hispanic Studies Minors: French, International Studies
Activities and Societies: Teacher of English Conversation GroupsClasses Taken: Cultural Transmission and Education Discourse Analysis
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Heather Michael is listed as Engagement & Training Specialist.
Heather Michael is based in Pendleton, Indiana, United States.
Heather Michael has worked for Rci, Club Z! In-Home Tutoring Services, Bloomington Bagel Company, Outback Steakhouse, and Amore.
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Heather Michael holds Communication And Culture from Indiana University Bloomington.
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