Michelle Lowe Email & Phone Number

Directing all business software & hardware for retail, manufacturing plant production and administrative needs. Technology acquisition and set up, Portfolio Mgr, Program Mgr, Project Mgmt, Asset Mgmt., Lifecycle Mgmt, Website Mktg, Change Mgr, and Release Mgr.

Powell, Tennessee, US

• Oracle, JDE ERP, DAS, MS-SQL, MS Project, Kayesa, Vorex, Loftware, Agile PM, Scrum Master
• IT Project manager from launch through to project end for 8 Manufacturing Plants. Each plant had independent over 220,000 products.
• Responsible for Plant Hardware, Software, and Automation from receiving raw materials, inventory mapping, sequential pulling, sequential component assembly, return to stock and shipping. Supply chain, inventory, work.
• All projects were on time, within budget and delivery met 100% expectations. Projects included updating receiving hardware with new inventory software. Enhancements to system software for shipping container inventory.
• Performed company-wide projects that require overall understanding of data, systems, network and industry.
• Responsible for ensuring the ability to meet project deadlines and complete the tasks necessary to meet scheduled go-live dates. Worked with associated departments to review workflow, system usage and provide necessary.

Maryville, Tennessee, US

• Systems QA (Engineers, Voice, Data, ITSM)Technology: Windows.Net, I-Series AS400 (Cobol), Oracle ServiceNow, Verint, Atlassian (Jira, Confluence, Bitbucket), SQL (MSSQL, Postgres), REST, SOAPUI, postman, qTest
• Created an end-to-end Quality Assurance strategy, process, and plan to ensure all objectives are met and solutions work as expected. o Entire duration as ETO QA – any release I was a part of resulted in Zero defects.
• Created Technical Library resource knowledge library for QA strategy, mission, processes, project tracking, templates, instructions, library of all things QA.
• Black Box testing in manual and automation (ServiceNow OOTB) for systems, databases, voice (Phone system), and enterprise applications
• Partnered with Stakeholders and end users to understand their needs, requirements and verified those were met through MVP and future releases.
• ServiceNow – Modules CSM, ITBM, DevOps, Employee Self-Serve Portal, SecOps, ITBM, ITOM, ITSM, Change Management, Procurement, Purchase Orders, Receiving, Contracts

Nashua, New Hampshire, US

• Staff of 14 (Architect, Developers, QA, DevOps)Technology: Windows, C#, MSSQL, AWS, Node.js, PostgreSQL, React, Selenium, GitHub, Jira, Confluence
• Senior leadership working at enterprise level on business strategy and initiatives for SAAS. Executing mission by setting objectives, measuring/reporting progress, delivering business value.
• Strategizing roadmap for future solutions that add business value, reduce cost, increase productivity, increase customer retention, automate routine activities to free up resources. Big picture thinker, excelled at.
• ERP systems implementation and management
• Data Analytics to determine Performance, Stability, Scalability.
• Enterprise SAFe (Scaled Agile Framework), Agile, executed with Scrum as a Certified Scrum Master

Columbia, South Carolina, US

• Quality Department Manager – staff of 19 (blend on/off shore)
• Created department where none existed previously
• Created dept procedures, process and documentation
• Created dept strategy and executed company vision
• Created job roles, dept budget, managed vendor contracts
• Converted former BA’s to QA department and trained in QA testing techniques and ISTQB foundation certification

Richmond, VA, US

• ESSENTIAL DUTIES:SaaS
• QA Department Manager
• Software Release Manager
• Automation Project Manager
• Lead Automation Engineer
• Manage the development, establishment, and enforcement of quality testing standards for new or maintenance applications throughout their development/product lifecycles.

Richmond, VA, US

• Geospatial Information Systems (GIS) and solutions development department to assess quality assurance and quality control of custom software applications for local, state, and federal offices that utilize mapping.
• All applications on Mobile Device platforms iOS, Android, Windows, Linux.
• Project Manager of Support Tracking (CMS) and Bug Tracking ERP application on a SaaS cloud platform for new support department. Cost-benefit-analysis, requirements collection and management, project timeline assessment.
• Establish department wiki to document processes and provide knowledge transfer.
• Successfully executed multiple projects simultaneously with competing deadlines.
• Provide training for process improvement to the entire development staff. Raised company CMMI level from 2 to a 4 with Quality Control and documentation.

Toronto, ON, CA

• Project Manager 2/2008 – 7/2009
• User requirements gathering. Analyzed data for calculating project timeline. Costs benefit analysis.
• Wrote business cases for executive project review. ERP technical system requirements gathering, prioritized feature development
• Organized movement of feature development through SDLC business, dev, qa, alpha, beta, uat, training, production.
• Monitored actual work time against projected time, limited scope creep, resolved time impediments. Provide project security access to DBA's, Developers, Project Managers & Product Managers. Post project data analytics.
• Worked with data center team both on shore and offshore for coordination of project development and release.Senior Technical Engineer/ Quality Assurance 2/2006 – 7/2008

Master'S Degree, Management Information Systems - Software Development

Bachelor Of Applied Science (B.A.Sc.), Information Technology - Software Engineer

Associate'S Degree, Accounting And Business/Management

Certified Bookkeeper, Accounting