Michelle Lowe Email & Phone Number

Directing all business software & hardware for retail, manufacturing plant production and administrative needs. Technology acquisition and set up, Portfolio Mgr, Program Mgr, Project Mgmt, Asset Mgmt., Lifecycle Mgmt, Website Mktg, Change Mgr, and Release Mgr.

Powell, Tennessee, Us

Oracle, JDE ERP, DAS, MS-SQL, MS Project, Kayesa, Vorex, Loftware, Agile PM, Scrum Master• IT Project manager from launch through to project end for 8 Manufacturing Plants. Each plant had independent over 220,000 products. • Responsible for Plant Hardware, Software, and Automation from receiving raw materials, inventory mapping, sequential pulling, sequential component assembly, return to stock and shipping. Supply chain, inventory, work flow, time management, financial allocations, FDA regulated compliance. Experience in precision manufacturing processes JIS, JIT.• All projects were on time, within budget and delivery met 100% expectations. Projects included updating receiving hardware with new inventory software. Enhancements to system software for shipping container inventory management. Upgrade product label software. ERP platform version upgrade. Change from manual inventory to barcode scanning (software and hardware). • Performed company-wide projects that require overall understanding of data, systems, network and industry. • Responsible for ensuring the ability to meet project deadlines and complete the tasks necessary to meet scheduled go-live dates. Worked with associated departments to review workflow, system usage and provide necessary software solutions to increase efficiency. Managed projects by working with departmental leaders, employees, and other resources to deploy solutions to decrease labor-intensive, error-prone user processes. • Provided technical support for departmental end-users and train other staff on new features and functionality. Worked to develop detailed specifications for system modifications and additions. Communicated status of projects and constraints to executive and senior management. • Verified that projects completed meet specified requirements.

Maryville, Tennessee, Us

Systems QA (Engineers, Voice, Data, ITSM)Technology: Windows .Net, I-Series AS400 (Cobol), Oracle ServiceNow, Verint, Atlassian (Jira, Confluence, Bitbucket), SQL (MSSQL, Postgres), REST, SOAPUI, postman, qTest• Created an end-to-end Quality Assurance strategy, process, and plan to ensure all objectives are met and solutions work as expected. o Entire duration as ETO QA – any release I was a part of resulted in Zero defects post release 2+ years running. • Created Technical Library resource knowledge library for QA strategy, mission, processes, project tracking, templates, instructions, library of all things QA. • Black Box testing in manual and automation (ServiceNow OOTB) for systems, databases, voice (Phone system), and enterprise applications• Partnered with Stakeholders and end users to understand their needs, requirements and verified those were met through MVP and future releases. • ServiceNow – Modules CSM, ITBM, DevOps, Employee Self-Serve Portal, SecOps, ITBM, ITOM, ITSM, Change Management, Procurement, Purchase Orders, Receiving, Contracts• AS/400 (Cobol) – functional application front end testing and API data movement• Mobile testing (phones and tablets all operating systems) for multiple applications both custom and OOTB. Emulation and Stimulation on Browser Stack. Cross platform compatibility, functional, interruption, localization, speed, memory leak, usability, API, performance, accessibility, and security testing. • Define resources required for testing and ensure they are obtained and as required for testing.• Documents test plan, test matrix, test results, capture defects, and recommend solutions.• RAID log (capture, rank, resolution) Root Cause Analysis, Risk Analysis and Defect impact/severity assessment• Enterprise-wide Release Management optimization, Organizational Change Management, Project Management, Technical Writer, Video Production• CMMI, ISO-9000, KPI’s

Nashua, New Hampshire, Us

Staff of 14 (Architect, Developers, QA, DevOps)Technology: Windows, C#, MSSQL, AWS, Node.js, PostgreSQL, React, Selenium, GitHub, Jira, Confluence• Senior leadership working at enterprise level on business strategy and initiatives for SAAS. Executing mission by setting objectives, measuring/reporting progress, delivering business value. • Strategizing roadmap for future solutions that add business value, reduce cost, increase productivity, increase customer retention, automate routine activities to free up resources. Big picture thinker, excelled at process execution managing details• ERP systems implementation and management• Data Analytics to determine Performance, Stability, Scalability. • Enterprise SAFe (Scaled Agile Framework), Agile, executed with Scrum as a Certified Scrum Master• Project Manager build pipeline of work for engineering squads. Focused on proactive planning to mitigate risk. 91% of projects delivered on time. • Project Manager over multiple complex projects running concurrently with competing priorities – completing high quality project deliverable as scoped in business initiative and on time. • Hire and manage resources based on capacity and velocity. Mentored staff by partnering, not telling. Providing staff support they needed to be the best version of themselves. • Servant leader – problem solver, removing impediments, enabling staff to focus on work• Established procedures to follow best practices. • Incorporating new technology to add competitive advantage, increase productivity, increase longevity of assets. • Cross department partnership – optimizing solutions to improve use of shared assets • Liaison to business partners and vendors. Communicating with technical and non-technical associates

Columbia, South Carolina, Us

Quality Department Manager – staff of 19 (blend on/off shore)• Created department where none existed previously• Created dept procedures, process and documentation• Created dept strategy and executed company vision• Created job roles, dept budget, managed vendor contracts• Converted former BA’s to QA department and trained in QA testing techniques and ISTQB foundation certification• Project Manager for Automation project of adding Selenium WebDriver to the server, BDD, script library to optimize regression, architected for easy maintenance. • Vendor Manager - negotiated lower rate, managed staff and content. Offshore India, Vietnam, and South Africa. • Operated 24-hour QA production department, • Excellence in data analytics for iterative process ISO-9000/9001, CMMI initiatives • Integrated QA into full SDLC• Black /Gray Box, Performance, Automated, TDD, Integration, Regression, End-to-End, Systems, Usability, goal - zero defect releases. • Test Plans and Matrix for regression or UAT• Managed multiple projects running concurrently and competing priorities for resources and timelines. Commercial / Personal Insurance – Policy, Billing, Claims. Internal ERP systems CRM, HRS, Accounting. • Champion of DevOps, outstanding transparent knowledge sharing and collaborative team player.• Excels incorporating new technologies to business advantage with proven cost/benefit/ROI and increase in productivity, accuracy, efficiency, and quality results• .Net, Linux, Docker, Kubernetes, SQL, Selenium, Java, Git, Bitbucket, Jira, Confluence, TFS, Rally

Richmond, Va, Us

ESSENTIAL DUTIES:SaaS• QA Department Manager• Software Release Manager• Automation Project Manager• Lead Automation Engineer• Manage the development, establishment, and enforcement of quality testing standards for new or maintenance applications throughout their development/product lifecycles.• Manage sprint pipeline to ensure high productivity results• Accurately estimate feature development for resource execution. • Lead the development, implementation, and enforcement of release management procedures and standards for the organization.• Analyze proposed business features for impact on existing product quality and communicate any problems with proposed solutions. • Ensure that software quality measures comply with regulatory standards, industry standards, and accepted best practices.• Automation Architect framework on UNIX server (also runs Windows / iOS) develop, maintain test case/suite library. Selenium WebDriver tests coded in Ruby.• Derive metrics to determine the readiness, quality, and operability of software, systems, and products due for release to clients and/or within the organization. Analyze results and implement correction for enhanced productivity and performance.• Performance Management, Project Management, Quality Management, and Results Driven.SUPERVISE QA DEPT PERSONNEL: • Manage personnel by interviewing, recommending promotions / disciplinary action, training, approving leave and keeping attendance records.• Mentor and coach to aid in skills development.• Forecast Resource Allocation.• Productivity monitoring, metric gathering, assessment and positive correction.• Proven track record as strong team builder (skills, results, and relationships).QUALIFICATIONS:• Expert of Scrum Agile methodologies• Exceptional skills in various Quality Assurance technologies• Automation Architect• Expert Selenium Automation Development.• Ruby, Wiki HTML, MySQL, JSON, GIT, JIRA, LINUX, Selenium IDE, Selenium WebDriver, Jenkins

Richmond, Va, Us

• Geospatial Information Systems (GIS) and solutions development department to assess quality assurance and quality control of custom software applications for local, state, and federal offices that utilize mapping technology to collect data on resources and assets. As QA/QC, testing was Black Box and Regression. • All applications on Mobile Device platforms iOS, Android, Windows, Linux. • Project Manager of Support Tracking (CMS) and Bug Tracking ERP application on a SaaS cloud platform for new support department. Cost-benefit-analysis, requirements collection and management, project timeline assessment and management, manage resources, scope management, troubleshoot, and resolve impediments. Project was completed on time and within budget. Use ISO-9000 Quality Management criteria for human psychology interface assessment. • Establish department wiki to document processes and provide knowledge transfer.• Successfully executed multiple projects simultaneously with competing deadlines.• Provide training for process improvement to the entire development staff. Raised company CMMI level from 2 to a 4 with Quality Control and documentation. • Co-manage the Support Team as Defect Assessment and Quality Control. Integrated on the development team through every phase of Software Development Lifecycle. Create traceability matrix of requirements and author all manual test plans. Perform all manual testing of new all new development, regression at each phase of SDLC. Agile and Waterfall project methodology. • Technical Writer for product user help guide. QA/QC support of product after application’s production release, achieved 100% zero defects across all projects. • Testing Mobile Applications wide variety of mobile hardware, Android, iOS, Windows• Testing on Desktop and Cloud Applications.• Implemented and maintained Selenium IDE automated testing.• Agile, MySQL, Wiki HTML Windows, Android, iOS, Selenium, SVN.

Toronto, On, Ca

Project Manager 2/2008 – 7/2009• User requirements gathering. Analyzed data for calculating project timeline. Costs benefit analysis. • Wrote business cases for executive project review. ERP technical system requirements gathering, prioritized feature development• Organized movement of feature development through SDLC business, dev, qa, alpha, beta, uat, training, production. • Monitored actual work time against projected time, limited scope creep, resolved time impediments. Provide project security access to DBA's, Developers, Project Managers & Product Managers. Post project data analytics to assess for any process improvement. Delivered project on time and budget. • Worked with data center team both on shore and offshore for coordination of project development and release.Senior Technical Engineer/ Quality Assurance 2/2006 – 7/2008• Black box testing. SaaS. Authored and executed Manual Test Plans for multiple platforms and environments. • Updated QA test library to meet existing functionality, correct errors. verify met business software requirements.• Technical Support Lead - technical tools to identify, correct, verify, report, and manage system software and performance defects in test, staging and production environments. • Application UI technical lead to resolve application errors and increase optimization. Used Cognos reporting tool for data analysis. SME evaluate problems, verify corrections on new software functionality. Defect evaluation and prioritization. • Trained non-technical staff and customers on new or existing functionality. Auditor at the beginning/end of the software lifecycle as customer facing advocate. Pre-release - SRS (technical lead for user interface), on team for ERP for future Software Integration. • Salesforce, SVN, MySQL, MS Project

Master'S Degree, Management Information Systems - Software Development

Bachelor Of Applied Science (B.A.Sc.), Information Technology - Software Engineer

Associate'S Degree, Accounting And Business/Management

Certified Bookkeeper, Accounting