Heather Millar Email and Phone Number
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A motivated, knowledgeable and experienced Technical Writer and Trainer with managerial, training and project management experience. In my current role as Head of Documentation at Smart Pension I created and manage the documentation and training teams. I am a lead member of the Smart Content Guild defining Smart’s tone of voice, building brand narratives, and producing messaging and content that reaches our customers. Previously I have managed technical support teams in both the UK and the Americas, taking ultimate responsibility for supporting world-class clients with the use of highly technical bespoke systems, as well as coordinating installations both for companies and at large special events.
Imagine Communications
View- Website:
- imaginecommunications.com
- Employees:
- 575
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Contract Technical WriterImagine CommunicationsEynsford, Gb
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Technical AuthorPixel Power - A Rohde & Schwarz Company Oct 2023 - PresentCambridge, -- Non U.S. --, Gb -
Head Of DocumentationSmart Pension Mar 2021 - Apr 2023London , Greater London, GbHead of the Knowledge Management team of technical writers and trainers. Designing and implementing best practice standards for all technical documentation including release notes and platform operational manuals. Producing and managing documentation to support new and existing users of the Smart platform. Creating a new training team to provide training in investments, pensions and retirement, internal systems and personal development skills. -
Senior Technical WriterYougov Oct 2020 - Mar 2021London, GbSupporting the Head of Finance Systems. Responsible for the unit’s Information Architecture, covering all systems and products supported and owned by multiple teams.Leading and owning various Confluence spaces and other channels representing the unit and its systems and products. Mentoring and supporting team functions that rely on effective communications. -
Technical AuthorPebble Beach Systems Jun 2014 - Aug 2020Epsom, GbCreating and Maintaining Support,Technical documentation for customers and internal use, including presentations, notes and exercises for internal and customer training courses.Providing user and engineering training to both customers, in the UK and on-site, and internal training for Pebble Beach Systems staff. Maintaining the office demonstration and training systems.Testing new software releases and setting up and testing integration with 3rd party products. Customer demonstrations. -
Academy TrainerSnell Jul 2013 - Jun 2014Newbury, Berkshire, GbAs an Academy Trainer I am responsible for running Operator and Engineer training courses for Snell’s Morpheus Automation system, the MAPP/Momentum Media Management system and ICE video server. As part of the role I have taken on the documentation of some new products and the improvement of current manuals and presentations. The role includes; - Internal training for staff on the Automation, Media Management systems and ICE video server.- On Site training for customers on the Automation, Media Management systems and ICE video server. - Writing documentation on the latest software.- Writing customer specific documentation based on training courses and their specific system configurations.- Updating and improving current presentation documents for training courses.- Liaison with the Project and Commissioning teams with regard to new or ongoing training.- Maintaining in house training systems. -
Technical Support ManagerAutocue Group Ltd Mar 1998 - Jul 2012- Managing multinational/multi-territory technical support teams.- Project management experience.- Knowledge of newsroom automation and prompting systems (Autocue Newsroom, iNews, ENPS).- Knowledge of broadcast devices such as Caption Generators, Video Servers, Routers and Switchers. - Knowledge of computer networking, having partaken in many system installations.- Experience with CRM/case-management systems (including Sage).- Attending and contributing to planning meetings, discussing ideas for project, product and business development, assessing feasibility, demand, and market activity.
Heather Millar Skills
Heather Millar Education Details
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Cator Park School
Frequently Asked Questions about Heather Millar
What company does Heather Millar work for?
Heather Millar works for Imagine Communications
What is Heather Millar's role at the current company?
Heather Millar's current role is Contract Technical Writer.
What is Heather Millar's email address?
Heather Millar's email address is he****@****n.co.uk
What is Heather Millar's direct phone number?
Heather Millar's direct phone number is (704)-377*****
What schools did Heather Millar attend?
Heather Millar attended Cator Park School.
What skills is Heather Millar known for?
Heather Millar has skills like Windows Server, Microsoft Office, Digital Asset Management, Broadcast, Linux, Management, Windows, Broadcast Engineering, Integration, Teamviewer, Vod, Avid.
Who are Heather Millar's colleagues?
Heather Millar's colleagues are András Mikó, Cynthia Fullerton, Diego De La Vega, Ladavan Thaweethai, Mark Cowles, Eric Dunsworth, Brent Lyon.
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