Heather Mitchell Email & Phone Number

Brisbane

My responsibilities include:Providing direction in records and information management.TRIM / Content Manager 9.2 EDRMS system administration and help desk support.Development and implementation of recordkeeping procedures and training programs.

Ipswich, Queensland

My responsibilities included:Reviewing, developing and implementing organisation-wide recordkeeping policies, procedures, standards and guidelines.Providing specialist strategic advice to the Seqwater Senior Executive on compliant recordkeeping.TRIM EDRMS administration and help desk support.

Wacol

My responsibilities included:Updating ShelterMate system with Bequestor and Pet Legacy DetailsDigitising hard copy recordsAuditing information contained in paper-based Bequest and Pet Legacy files and updating ShelterMate to ensure that the system accurately reflects the contents of hard-copy files.Data entry of annual survey results into ShelterMate to enable statistical reporting.

Brisbane, Australia

My responsibilities included:Leading the Corporate Records Management function in QPS.Developing and delivering training for QPS staff in records management policies, practices and software. System administration of the Objective electronic and document management system (eDRMS), including creation and maintenance of user profiles, thesaurus terms, retention and disposal schedules, file and document prefixes, action officer codes, passwords, security levels, user privileges, group allocation and home locations.Developing, implementing and maintaining State-wide records management policies, procedures, standards and guidelines.Providing specialist strategic advice to the QPS Senior Executive on compliant recordkeeping.Providing expert records management advice to QPS business units on request, including the design and implementation of filing systems. Providing professional guidance to records managers across QPS. Coordinating change management processes to ensure a smooth implementation of Corporate Records Management software across QPS.Ongoing development and maintenance of the QPS Business Classification Scheme and QPS Records Retention and Disposal Schedule.Developing and maintaining sound client relationships and marketing the opportunities and benefits of corporate records management.Developing and maintaining professional networks with the Queensland State Archivist and records managers in other State, inter-state and Commonwealth agencies.Representing QPS at Whole-of-Government committees dealing with strategic recordkeeping issues. Leading and managing a team of up to 18 members.

Brisbane, Australia

My responsibilities included:Assisting in the development of eDRMS requirement specifications for inclusion in QPS tender documentation.Public presentation of information sessions to eDRMS vendors, to advise them on the scope of the QPS Corporate Records Management Project (CRMP).Developing an evaluation matrix for standardised evaluation of the short-listed software packages against documented requirements specifications.Leading the short-listing, bench testing and evaluation of the short listed software solutions and making recommendations to the CRMP Board on the most suitable software package.Developing software acceptance testing scripts to ensure that the selected software solution performed to specification. Developing and delivering records management and eDRMS training modules.Leading retention and disposal exercises in regional offices.

Brisbane, Australia

My responsibilities included:Leading and managing 11 staff members providing operational recordkeeping services to various Divisions and Commands.Providing professional electronic document and records management consultancy services to corporate, regional and divisional officers.Assisting in the development of a State-wide retention and disposal policy and schedule, and maintaining archival procedures.Developing and delivering training for QPS staff in records management policies, practices, procedures and software (RecFind).Provision of a secretariat to the QPS Records Retention and Disposal Committee.

Brisbane, Australia

My responsibilities included:Supervising and scheduling of workloads of six staff. Pre- and post-action quality control of departmental files, documents and data entry. File registration. Classifying and registering correspondence.Assisting in the implementation of the department's computerised records management system, RMSII.System administration of RMSII.Training Document Management Unit (DMU) staff and departmental action officers in RMSIII usage and records management practices and procedures. Site visits to regional offices in order to quality control their records management procedures and operation of RMSII.Developing the Education Department Retention and Disposal Schedule.Coordinating retrieval of files from secondary storage as required.Undertaking internal audits within the branch.Development and maintenance of DMU’s quality system.