Heather Mogar Email & Phone Number

• Processing paper application to system• Apply payments to policies• Sort and prep applications that come in daily• Process payments to the bank• Identify and resolve complex billing issues.• Work with other teams to correct or change billing inquiries• Work with agents daily

Cleveland/Akron, Ohio Area

• Process inquiries from insurance agents and members.• Identify trends and offer solutions for needed system and procedural updates.• Liaison with in-house departments regarding issues.• Update policies per request.• Identify and resolve complex billing issues.• Confer with team members in regards to procedures and updates.• Verify claims with outside sources for processing.

Process daily payments, returned payments, waive all types of fees, update EFT account information.•Complete daily deposit and correct and resend Return of Premium checks owed to insured’s and agents.•Collaborate with diverse internal and external partners including Product Managers, Sales Managers and Agents, and Collections Agencies.•Followed up with agents concerning Non sufficient Funds from there sweep accounts.•Closed agents accounts to commissions•Worked closely with licensing •Implement monthly team engagement activities. •Worked hand and hand with several banks to rectified solutions

Cleveland/Akron, Ohio Area

• Focused on providing excellent customer service by finding quick and satisfying results.• Trained and developed other team members.• Processed moderate and complex work types such as releasing applications, cancel rewrites, filings, collecting data from multiple sources while exceeding audits with masters.• Followed up on escalated situations to ensure customer satisfaction.• Continued development and partnership with other departments inside and outside of the organization.• Worked with insured’s, Product Managers, Sales Managers, IT, Agents, and DMV’s to satisfy customer needs.• Partner with IT to correct and test system defects to minimize customer impact.• Used MS Excel to create daily reports.• Communicated new or updated information to team members to ensure consistency.

Cleveland/Akron, Ohio Area

• Provided exceptional customer faced service.• Managed the duties of opening and closing the store daily, processing payroll, schedules, ordering, and interviewing.• Merchandised new products weekly.• Set and met sales goals.• Conducted weekly conference calls with district managers to discuss sales tactics.• Coached and trained staff.