Utilize EMS within Citrix for thorough analysis of veterans' Medical Disability Benefits Questionnaires (DBQs), utilize Microsoft Word for editing, convert to PDF format, and dispatch via Outlook for the final signature by providers before forwarding to the Veterans Affairs (VA). Possess comprehensive knowledge of medical terminology, anatomy, and physiology, ensuring HIPAA compliance throughout the process. Collaborate closely with medical providers via phone or email to guarantee that the DBQs meet the quality and timeliness standards mandated by the Veterans Affairs.

Accurately input data from scanned or processed images of dental claims into the data capture system. Subsequently, deliver the processed information to the client for integration into their internal adjudication system.

Guarantee adherence to standards and security regulations, actively discussing any identified issues and proposing solutions during daily meetings with superiors. Document quality scores according to the company's stringent guidelines using NICE and Humanify platforms. Generate comprehensive audit reports, assess calls for potentially fraudulent activities in customer care, and evaluate claims processed by customer care agents to ensure both accuracy and completeness.

DPerform data entry by indexing accounts payable invoices for diverse clients, adhering to each client's specific guidelines, and subsequently directing them into the client's workflow. Emphasize accuracy, timeliness, ability to work independently, and consistently meet or surpass productivity standards. Promoted to Quality Control in August 2018, where responsibilities included verifying the accuracy of invoices indexed by other team members before submission to the client's workflow.