Heather Molnar Email & Phone Number

New Jersey, United States

- Partner with EPAM’s clients to translate business goals and user needs into viable content strategies for new and redefined digital experiences. - Collaborate with an interdisciplinary team of Experience Designers (UX), Visual Designers, Analysts, Developers, Account Managers, client SMEs, and other CS professionals and leadership- Identify and lead new business opportunities for EPAM’s Content Strategy team through both prospective and existing clients- Evangelize Content Strategy across EPAM to ensure digital engagements have appropriate resourcing- Manage direct reports, serving as their resource manager and guiding their career growth- Serve as lead on projects with multiple content strategists, ensuring coordination across team members, clearing roadblocks for the team, and coaching / advising as needed- Manage utilization and forecasting for a team of Content Strategists

Serve as Lead Content Strategist for client digital engagements: • Design and facilitate workshops with clients to identify content requirements• Develop content inventories, gap analyses, and content mapping documentation• Conduct qualitative and quantitative content audits• Define structured content/content models for CMS implementations• Define content systems and content management strategies for technical implementation• Create content taxonomies and metadata strategies• Create guidelines for migration of content to new platforms• Create content governance models for client teams and content management systems (CMS)

Plan, lead, develop, and support the content strategy for the creation, delivery, and governance of knowledge management content for service associates and clients. Develop content models and champion structured content and the use of DITA to achieve flexible, reusable content. Consult with business units, IT partners and the enterprise knowledge management team to optimize content quality, reuse, and delivery. Train authors on the fundamentals of structured content, and the use of DITA, to achieve optimal content quality and efficiencies. Research opportunities to integrate advanced DITA practices to continually improve the end-user experience. Activities:- Influence leadership to adopt structured content and move to DITA-based authoring- Perform in-depth content audits and provide recommendations for improvement- Establish content models that serve the knowledge management program across the enterprise- Consult with authors on content pain-points, research and recommend solutions to remove obstacles- Provide customized presentations and training across all business units to promote the KM content strategy

Florham Park, Nj

Represent the content strategy discipline on large-scale employee-facing digital projects working with senior-level management, content owners, and SMEs to gather and understand business requirements in terms of developing content. Responsible for defining content strategy in alignment with client business objectives. Working with a team of usability experts, business strategists, and designers provide informed leadership through the following activities: - Analysis of current state to define user pain-points and determine opportunities to address these pain-points through content strategy - Content modeling to support UX and architecture teams - Development of content requirements, including structured content, re-use opportunities, adaptive content approaches - Authoring of original content including micro-copy, program support collateral, blogs, etc. - Creation of publishing approaches to address content strategy in new design paradigms - Providing governance and standards for content owners to address site content sustainability issues and best practices. - Working with content partners and editors to ensure new strategy is understood and sustainableInfluence client decisions by serving as subject matter expert in content strategy.

● Volunteered in Central America and across the U.S. on a variety of projects including farms, an animal sanctuary, and eco-lodges.● Chronicled the experience in a blog and was featured on an international career sabbatical Web site.

Served as user advocate and strategic guide to the technology team for large-scale self-service project. Oversaw adherence to design standards during development stages to ensure consistent user experience. Authored all page-level content, error messages and component content to present complex processes in a simplified and readable manner. Facilitated ongoing dialogue between marketing and technology stakeholders to ensure optimal realization of business requirements. Integrated marketing and business goals throughout self-service features of financial services product. Developed customization specifications to display rules-based content to specific market segments. Served as technology solution subject matter expert within marketing department to align launch efforts with business goals.

Internet consultant at The World Bank in DC.

Oversee the development of this start-up TV network's Web presence.

Responsible for the overall organization and maintenance of large, complex Web presence for JHM.Performed institution-wide content audit spanning several hundred micro-sites.Worked with technology team to ensure continuity of business during retirement of several content servers. Created system for cataloging content and assets; reviewed information for accuracy and relevancy; and worked with content owners to determine migration requirements. Provided strategic guidance for ongoing maintenance of content to ensure information stayed relevant and timely. Led selection and socialization of institution-wide content management system. Led the implementation of a new content management system. Gathered and analyzed stakeholder requirements and aligned needs to final product selection and implementation. Advised technology team on which customization options would deliver the highest value and meet business expectations in the most efficient manner. Presented final recommendations to all levels of leadership achieving highest level of program support.

Ba, Communications

Associate Of Applied Science In Advanced Culinary Arts, Culinary Arts And Related Services