Heather N. Email and Phone Number

Managed Developer Experience team to create tools, IAC for standardized Docker images, Terraform, and GitHub Action standardsManaged QA teams (manual and automation) and developed a cross-training program to transform QA into SDETs. This enabled QA engineers to fix bugs, write unit and integration tests, and trained full-stack developers to write end-to-end tests with a focus on quality and efficiency earlier in the sdlcConverted QA automation framework from Selenium to Playwright, Unittest to Pytest, architected and implemented test data generator and mock data libraries in PythonCreated python custom packages/ext libraries in Artifactory for shared testing components and developer toolsCollaborated with product, IT, DevOps to align engineering efforts with roadmap features, ensuring timely implementation and delivery of key milestonesFostered innovation by introducing modern best practices, tools, and technologiesDeveloped OKR-based goals, KPIs, internship programs, career ladders, 360 feedback process and mentorship initiativesMaintained/Extended test automation coverage to expand unit, integration and end to end test suites in Python 2 and 3, Selenium, C# for API, Web and Desktop applicationsIdentified and reduced QA tech debt and lead codebase refactor initiativesImplemented QA knowledge base, lunch and learns, product documentationDesigned and implemented a bug triage process within an Agile SDLCBuilt docker based EC2 images and CI/CD pipelines in AWSInterviewed and hired near-shore SDET contractors as part of my Lead role responsibility

Conducted vendor assessments, strategic recommendations, and requirement meetings for new clients Researched, designed, and authored technical assessments, proposals, and roadmaps.Architected and augmented DevOps platforms and CI/CD pipelines for various clients in the technology and financial sectors

Responsibilities included creating api test scripts with Postman/Stoplight.io, deploying testenvironments (Docker/ Rancher/ AWS/ Chef), reviewing user documentation, writing acceptance criteria for user stories, creating defects (JIRA) and managing defects (bug scrub, triage), creating and documenting best practices for Git feature branch models of SDLC in Kanban/ScrumFall environment. Converted vcs from Bitbucket to Github. Maintained Bamboo CI jobs. Supported internal clients to resolve various IT issues, ie. new user onboarding (LDAP/Atlassian/Office), configured AWS S3, updated Certs and ACLs, converted DBs from SQL Server to MySQL. Responsible for configuring, maintaining hosted Artifactory and Docker/Artifact repositories. Wrote basic shell and Python scripts to automate migration tasks. Manually tested UI, API and DB schemas of two flagship products utilizing browser Dev Tools with a variety of supported clients (IE,FF, Chrome).

Responsibilities at United HealthCare Group:Worked with United Health Care core leadership team to architect, document, develop and deploy a CI/CD pipeline to deliver functional Vsphere virtual machine templates for Unix and Windows. Developed business workflow processes to move new feature request through the development lifecycle using Kanban and Agile methodologies. Used the following tools: Git , Jenkins, Packer, Vagrant, Chef, Inspec and Vsphere API. Created Jenkins jobs to handle compiling, building and testing of template files. Built tools and scripts such as a Java application utilizing Vmware API to upload templates to Vmware Content Libraries. Created and administered Git repositories, including fixing commit histories, creating post/pre-receive hooks, conducted Git training and created Git documentation for developers on various projects. Integrated Jenkins with 3rd party deployment tools from Xebia Labs (XL Release) to handle release management processes and used Pipeline/Workflow plugins to manage jobs. Maintained and upgraded tool packages for various Unix-based Jenkins agents. Conducted code reviews/debugging of Development and QA unit and integration tests using Ruby/Inspec.Responsibilities at Dell: This was a hybrid role combining Release Management, QA process management and development of scripts to automate deployment processes. Worked closely with in house developers at Dell to maintain CI/CD processes using Gradle/Kiwi recipes on OpenSUSE servers. Created Bash scripts to utilize code comments in BitBucket Server to generate release notes. Worked with the in-house QA team at Dell to incorp. automation of Web Services testing using SOAP/Groovy/CSV. Created and implemented GitHub branch workflows and post/pre-receive hook integrations. Trained QA team members on automation best practices and reviewed test coverage and creation. Maintained/updated/installed 3rd party rpms for each sprint cycle. Some exposure to Chef/Cookbooks.

QA Manager for mobile platform QA team. Managed a team of 6-8 Automation and Manual QA personnel. Tested and deployed iOS/Android SDKs using Jira /Jenkins/ Confluence/ Git/ Groovy Grails/ Scala/ Java/ Angular/ PhP/ MySQL/ MongoDB/ HDFS/ Hadoop/ AWS/Puppet/RabbitMQ and Cassandra within an Agile environment. Wrote test cases, test plans and conducted sprint planning and defect triage meetings. Assisted in design and architecture of new products using TDD design/build principles. Conducted manual testing of RESTful web services for web and mobile applications (Android/IOS) using Postman/CharlesProxy/Fiddler. Worked with QA Automation developers to refactor existing QA test framework and conducted code reviews. Interviewed candidates, conducted weekly QA team 1:1, QA scrum stand ups and performance reviews and mentored jr. QA team members. Worked with Product owners, sales engineers, developers an UX team members in efforts to increase code/product quality standards. Developed release branching processes using GIT/SVN that was adopted by all developers on UI, Server and SDK teams.

Sr QA Analyst for mobile platform technology products team. iOS/Android SDK in headless Unix environment using Jira/Confluence/Git/Groovy-Grails/Scala to test integration of mobile platform solution with our flagship products in kanban/scrum environment. Writing test cases, plans, involved in requirements gathering, documentation and assisted with unit/regression automation testing. Tested JSON REST-ful api web services and UI for web applications and mobile web pages and applications. Digby was acquired by Phunware in May 2014.

Lead 4 QA Engineers during iterative Agile sprint releases. Lead test case creation, tool evaluations, estimations, implementation plans and assisted with creation of API test frameworks and mentoring of QA Engineers including training/onboarding and interviewing potential applicants. Created technical and release documentation. Create/deploy .NET/IIS QA and DEV environments for continuous and on demand builds using Jenkins and Cruise Control with Integration/ Unit testing coverage in Nunit/NCover. Conducted integration testing of SSIS SQL Server algorithms and APIs using Fiddler/Wireshark/Dev Tools. Utilized Fogbugz for requirement and defect handling on 5 separate project initiatives. Conducted triage and bug scrubs and held teaching demos of our APIs and web applications to various internal stakeholders. Created repositories for use by other teams to QA/Integrate cross-platform initiatives in Kiln. Developed team relationships with our global QA offices, managed offshore QA team members. Conducted performance evaluations and requirement gathering meetings.

Responsible for manual testing and documentation for web and mobile (iPhone) apps. Configure and maintained test environment utilizing Cisco VoIP applications/infrastructure/hardware.• Conducted all testing and developed all QA test cases, plans, scheduling and documentation in Quality Center, Team Foundation Server and QMS-Mantis in Agile test environment. Also worked in traditional waterfall method for other projects in the department.• Documented defects, coordinated testing efforts and environment setups for multi-tiered web applications, iphone applications and telephony trunking platforms.• Coordinated efforts between departments for 7 projects. Kept updated sprint and scrum tasks, meetings and burn down charts in Team Foundation Server. • Utilized SQL Server, Sonus, DiTech, Call Source and Cisco CUCM 6.x /7.x/8.x, UC560 to conduct white and grey box unit testing against telephony platforms.