Heather Chou Email & Phone Number

Baltimore, Maryland, United States

Federal Health Solutions - Centers for Medicare & Medicaid Services: Primary Care First Model

Baltimore, Maryland, United States

Technical team project lead for Hexcite (Excited for Healthcare: health/medical software start-up generator accelerator program)

Redlands, California, United States

• Tested ArcGIS Monitor product for compliance with Web Content Accessibility Guidelines (WCAG) and ADA standards by documenting keyboard, screen reader, color contrast, and magnification accessibility issues using a variety of web testing tools.• Reported issue details to GitHub repository for product development team to review for troubleshooting and revision considerations.• Collaborated with product development team and product leadership to discuss testing timeline and present accessibility issues through live demos.• Developed foundational knowledge of web accessibility concepts, standards, and tools through two weeks of internal training materials.

Los Angeles, California, United States

• Remediate PDF documents and online resources for accessible usage using Adobe Acrobat DC accessibility software tools• Engage in group discussions regarding disabilities culture and awareness training (e.g. disabilities etiquette, media, terminology)

• Develop and design a project proposal and literature review for upcoming GIS Emergency Management and Response Project for School of Medicine Dean’s Office• Collect and manage GIS data for emergency resources within the School of Medicine using ArcGIS software• Federal Emergency Management Agency (FEMA) training courses regarding the fundamentals ofemergency management and the use of GIS in emergency management• Collaborate with personnel in UCLA's Research Safety and Emergency Preparedness Offices as well as other UC Emergency Management and GIS Departments

• Co-managed a team of student workers in web map projects for accessible entrances and restrooms on UCLA’s campus for the 2028 Los Angeles Paralympics• Drafted a budget proposal for grant funding from UCLA’s Office of Equity, Diversity, & Inclusion (EDI)• Developed a data collection survey and training materials for ArcGIS Survey123

• Developed a GIS consulting-focused capstone project in collaboration with UCLA’s Asian Pacific American Health Care (APAHC) as (example) client. • Assisted in the testing and co-editing of the Health & Human Services (HHS) Public Health Workshop materials, which covers workflow skills and best practices across a wide variety of ArcGIS web applications in the context of health and human service scenarios. • Shadowed mentor-led customer calls with local, state, and federal public health departments and insurance organizations.• Participated in the annual Esri User Conference in San Diego, which involved shadowing HHS in-person customer meetings with my mentor, attending presentations and demo workshops, and networking with other Esri users, employees, interns, and partnering companies

Washington Dc-Baltimore Area

• Self-conduct a research project that focuses on finding relationships between the experiences of patients affected by the genetic disease PXE (Pseudoxanthoma elasticum) and ophthalmologists/retina specialists• Create surveys through patient portals and analyze patient medical record databases for spatial analysis mapping

City Of Industry, California, United States

• Perform pre-tests on patients prior to doctor’s exam• Assist patients with new contact lenses and organize contact lenses• Answer patient phone calls and schedule appointments• Scan documents and update new or current patient information

Master Of Science - Ms, Applied Health Sciences Informatics

Bachelor'S Degree, Major: Geography; Minors: Gis&T, Public Health