Leading the learning and development and quality assurance departments. Overseeing the creation and deployment of technical and leadership training. Directing the formation of the quality assurance metrics, reporting, and analysis. Supporting all employees of the Pinellas County Tax Collector’s Office in reaching their goals and greatest potential in order to meet our organizational vision of customer-focused excellence. Proud public servant of the people of Pinellas County.

Representing Charles W. Thomas, Tax Collector for Pinellas County. Develop and manage curriculum and training for the agency. Manage and provide supervisory, technical direction, staffing and training to employees who are involved in the maintenance of current/delinquent tax rolls, and who perform collection services, record keeping, or collection reporting for all Tax Collector offices. Provide and coordinate administrative support to Directors and Deputies by researching and assembling information, determining priorities and preparing reports with recommendations. Represent training unit in development and implementation of all new training software and programs. Manage training of Leadership Development Program.

Manage production and processes for the Virtual Intake (interviewing) Unit and the Tampa Headquarters Lobby. Oversee three supervisor units and two designated quality reviewers. Chair the regional economic services mentoring program. Planner for the regional leadership two-way communication project and showcase team. Lead member of the annual family day and picnic committee. Manage employee performance and professionalism through supervisor reviews, rewards and recognition, and discipline.

Project Manager for development of a formal mentoring program. Lead planner for the annual leadership summit and various employee engagement programs. Co-author of the staff development plan. Certified Facilitator and presentation developer. Trainer and training consultant. Individual Development Plan coach.

Supervise public assistance eligibility specialists.

Investigate suspected cases of welfare fraud. Prevent misuse of public assistance funds.

Determined eligibility for public assistance benefits for individuals and families in need. Served as Spanish translator. Represented colleagues in the Regional Staff Advisory Committee. Left this position fue to promotion to ACCESS Integrity Investigator