Heather N Rhoads-Johnson Email & Phone Number

Schwenksville, Pa, Us

Virtual Company - So I Work From Home :)

We help Private Practice Physical Therapy owners market directly to patients.I help keep our team organized and on track with systematizing and documentation so we can continue to crush it for our customers :)

Harrisburg, Pennsylvania Area

As Chad personally coined... I am his Schedule Keeper Extraordinaire :)

Created, organized and actively lead the implementation of a strategic prospecting program called "The 10 Week Reach" in collaboration with 3 operating facility plant Presidents/Sales Managers. The program is designed as a controlled and accountable approach to prospecting in local markets.I worked directly with Sales Teams at all facilities (approximately 15 Sales Reps total) to compile prospecting lists for strategic collateral mailing distributions - which did include some lead research.-Coordinated the printing of all necessary materials, as well as the kitting and mailing.-Ordered all leave-behind promo items for the Philadelphia Sales Team. -Worked with Corporate Marketing to redesign some collateral for our program's purposes.

Worked directly for RR Donnelley's (RRD) Philadelphia Plant President - following RRD's acquisition of Consolidated Graphics (CGX) and subsequent closure of the Tursack, Inc. operating facility. -Prepared and analyzed weekly, monthly, and year-to-date production reports to track key performance metrics per operator and per equipment to measure against established goals.-Compiled supporting data and PowerPoint presentations for the plant President for monthly sales meetings, quarterly company meetings, bi-annual facility reviews with executive management, and customer appointments as needed.-Assisted the plant President with his travel arrangements, expense reimbursement reports, appointment/meeting schedules & agendas, and communication with the Sales Team & Leadership Team. -Assisted with the on-boarding of new Sales Representatives and serve as their continuous “go-to” resource. -Provided specific account management assistance and customer service help for one of RRD Phila’s million dollar accounts. -Created, organized and actively leading the implementation of a strategic prospecting program called ‘The 10 Week Reach’ in collaboration with 3 operating facility plant Presidents, designed as a controlled and accountable approach to prospecting in local markets.

Morgantown, Pa

Process Control Manager: Dec 2013—Jun 2014-Assist company president with business analysis-Create documentation and implement new procedures, ex. Quality Management System modeled after ISO 9001 Director of Workflow Operations: Dec 2012—Dec 2013-Manage 20-25 full-time employees in the departments of Customer Service, Estimating, Purchasing, Technology Solutions, and the Fulfillment Warehouse building and its operations-Identify overall workflow inefficiencies and establish solutions-Complete and submit Capital Expenditure Requests for 3 levels of corporate approval for any investment exceeding $1,000-Screen, organize and conduct interviews for potential candidates for hire-Performed employee performance appraisals for all subordinates-Temporarily spear-headed company-wide OSHA compliance, DEP compliance, safety committee meetings, and fire safetyDigital Print Manager: Aug—Dec 2012-Managed two press operators-Scheduled and balanced all daily digital print jobs with workflow procedures-Coordinated the outsourcing of all digital work while presses were moved to a different location-Instituted the procedure to record all mechanical and software issues and maintenance for data collection-Established reprint processes for data collection and assessment of internal quality control issues, financial inefficiencies, and time/ material management-Implemented standard procedures to better calculate project quantities for resource managementOn-site Customer Service Rep, Rentokil North America Pest Control, Corporate Marketing Dept: Mar—Aug 2012-Managed all print buying with Tursack from the customer side and served as a liaison between production personnel and Rentokil for all projects-Initiated and facilitated the upgrade of the e-commerce site—including building the general functionality and coordinating start-up webinars for training-Enhanced the business relationship by analyzing previous job specs and suggesting new estimates

Elizabethtown, Pa

-Managed a budget of approximately $25,000 and supervise a student staff of 5-10-Assisted in the hiring of new staff and facilitated training of new and returning employees-Coordinated and administered educational-entertainment programming for the student body-Conduct program assessment and develop new initiatives to meet the needs of the student body-Addressed concerns of the administration and the student body and proposed suitable program development -Created, managed and maintained a campus-wide fitness program including its database of participantsFitness Center Planning Committee (FCPC) (Spring 2010)-Researched fitness centers and conducted site visits for developing new stand-alone facilityStudent Activities Assessment Committee (Spring 2009)-Conducted student focus groups, interviewed Senior Staff members, and compiled campus-wide surveys-Co-presented results to the Elizabethtown College Board of Trustees -Restructured and expanded the programming scope of the Office of Student Activities to meet new goals

Havertown, Pa

-Performed general and specific market research on the wedding industry and advertising opportunities-Developed a marketing strategy for the launch of a new business venture-Completed the preliminary stages of organizing a 2-pg print ad to run in Premier Bride Magazine of Greater Philadelphia including: conversing with the publisher about media kit details, arranging an on-site lunch meeting, and completing negotiations for the final contract-Presented my comprehensive findings on Facebook and Google AdWords advertising options

West Chester, Pa

-Researched and contacted prospective clients for a start-up insurance agency and real estate agency-Developed a database to further define key prospects-Aggregated multiple documents to create insurance quote worksheets to streamline the client acquisition process

I worked full-time in the summer seasons as the Head Lifeguard of the Maple Hill Community Pool. My basic job description included training, supervising, and assessing the lifeguarding staff, as well as creating technical procedures and contributing to the assembly of staff manual. Additionally, I instructed week-long swim lessons with different age groups. This posiiton requires my to maintain my Red Cross Lifeguarding Certification (renew every three years) and my First Aid/AED Certification (renew every year).(Note: I was hired in the summer of 2005 as an entry-level lifeguard and worked my way up to, and established, the Head Lifeguard position)

Schwenksville, Pa

I performed clerical duties for the Association.

Lederach, Pa

I interned and shadowed the business owner as a part of Perkiomen Valley's Senior Career Study Program.