Heather Neff Email and Phone Number

Responsible for Mount Nittany Physician Group (MNG) facility planning, technology innovation and service line development aligning with Mount Nittany Health's mission, vision and values. Designed and implemented an organizational structure for the transition and activation planning of 11 physician practices relocating to the Toftrees Outpatient Center in 2024. Coordinated the goals and objectives of the multiple consulting firms and MNPG staff working on construction and renovation… Show more Responsible for Mount Nittany Physician Group (MNG) facility planning, technology innovation and service line development aligning with Mount Nittany Health's mission, vision and values. Designed and implemented an organizational structure for the transition and activation planning of 11 physician practices relocating to the Toftrees Outpatient Center in 2024. Coordinated the goals and objectives of the multiple consulting firms and MNPG staff working on construction and renovation projects. Show less

Responsible for the performance and operation of Virginia Lutheran Homes, a not-for-profit, 501(c)(3) corporation established in 1967 that develops, owns, and manages long term care facilities throughout Virginia. Provided thoughtful and effective leadership, and a daily commitment to the organization's mission, values, staff and residents. Worked with the Board in the formulation of business and strategic plans; recommended objectives and plans for future growth through new service… Show more Responsible for the performance and operation of Virginia Lutheran Homes, a not-for-profit, 501(c)(3) corporation established in 1967 that develops, owns, and manages long term care facilities throughout Virginia. Provided thoughtful and effective leadership, and a daily commitment to the organization's mission, values, staff and residents. Worked with the Board in the formulation of business and strategic plans; recommended objectives and plans for future growth through new service offerings, potential acquisitions, and expansions into new markets. Key responsibilities included executive reporting, planning/organization/management, human resources and risk management, public relations and marketing, fund-raising and ethical management accountabilities. Show less

Led Waveny Care Network's continuum of programs, services and residences to deliver upon the organization's core mission, vision and values. Provided ongoing leadership and strategic planning; determined the overall direction of the organization with an emphasis on championing high quality, person-centered care and services. Expanded Waveny’s continuum to meet the changing needs and preferences of the community by launching Waveny Home Healthcare.

Responsible for the management and administration of all operations for The Village at Morrisons Cove, including the nursing home, personal care unit, independent living apartments and cottages, community home services program, child day-care, and construction of a new 98-acre building project. Oversaw the development and implementation of all marketing programs for residential and health services. Coordinated development of Aging in Place services, a Wellness Center, and the Home Owner's… Show more Responsible for the management and administration of all operations for The Village at Morrisons Cove, including the nursing home, personal care unit, independent living apartments and cottages, community home services program, child day-care, and construction of a new 98-acre building project. Oversaw the development and implementation of all marketing programs for residential and health services. Coordinated development of Aging in Place services, a Wellness Center, and the Home Owner's Association — an opportunity that allows residents to design, build and own their homes. Assured compliance with all regulatory agencies and facilitated survey preparedness. Planned and managed key special events and fundraising functions including the Good Samaritan Banquet, Annual Golf Tournament, etc. Assisted in major donor cultivation and planned giving. Collaborated with senior management and the board to develop short-and long-term strategic planning goals. Show less

Responsible for the management and administration of all departments and services associated with the nursing home and personal care. Worked closely with staff to ensure positive resident outcomes and strong survey results, which ultimately led Morrisons Cove to be ranked at the highest level for quality care. Increased average daily census for the nursing home from 80% to 100%. Gained support from key political leaders to increase nursing home size from 114 to 124 beds in order to serve a… Show more Responsible for the management and administration of all departments and services associated with the nursing home and personal care. Worked closely with staff to ensure positive resident outcomes and strong survey results, which ultimately led Morrisons Cove to be ranked at the highest level for quality care. Increased average daily census for the nursing home from 80% to 100%. Gained support from key political leaders to increase nursing home size from 114 to 124 beds in order to serve a larger segment of the community and improve reimbursement from both the State and federal government. Developed and implemented a nursing training center for the recruitment and retention of new clinical staff. Assisted consultants with market research for the potential expansion of campus to include an additional 98 acres of land for independent living. Show less

Responsible for the administration of the Performance Improvement and Risk Management Plans of the Center which encompasses the following services: 538-bed skilled nursing facility, 432-independent living units, 28-bed geriatric hospital, outpatient clinics, ancillary departments, and home health services. Monitored and assessed regulatory changes of the Department of Health and made recommendations as needed. Served as Facility Coordinator for Joint Commission Survey, Chair of the Performance… Show more Responsible for the administration of the Performance Improvement and Risk Management Plans of the Center which encompasses the following services: 538-bed skilled nursing facility, 432-independent living units, 28-bed geriatric hospital, outpatient clinics, ancillary departments, and home health services. Monitored and assessed regulatory changes of the Department of Health and made recommendations as needed. Served as Facility Coordinator for Joint Commission Survey, Chair of the Performance Improvement Steering Committee and member of multiple interdisciplinary teams formed to identify, evaluate and improve known or suspected problems affecting the patient/resident care system. Served as Chair of the UM/CQI board and the Joint Commission Performance Improvement board for CARITAS and KAIROS. Show less

Assisted Administrator in overall management of 538-bed skilled nursing facility. Responsible for resolving resident and family concerns. Assured regulatory compliance with the Department of Health, City Health, OSHA, and Life Safety. Prepared and completed Department of Health surveys, required reports and plans of correction. Key member of committees designed to systematically evaluate and improve resident quality of life. Gathered and analyzed data essential to the development of a satellite… Show more Assisted Administrator in overall management of 538-bed skilled nursing facility. Responsible for resolving resident and family concerns. Assured regulatory compliance with the Department of Health, City Health, OSHA, and Life Safety. Prepared and completed Department of Health surveys, required reports and plans of correction. Key member of committees designed to systematically evaluate and improve resident quality of life. Gathered and analyzed data essential to the development of a satellite campus. Worked independently and with senior management on the numerous projects: Designed a new system for tracking incident reports, implemented a new care planning model, reviewed and updated facility in-service materials, evaluated Critical Care Pathways, completed market analyses, and assessed government funding for Assisted Living. Show less

Facilitated an exploratory study to identify post-hospital discharge destination of elderly persons and to analyze the frequency and intensity of services utilized. Responsible for tracking discharged patients, maintaining communication with key providers, and monitoring project progress.