Heather Nelson

Heather Nelson Email and Phone Number

Director of Community at 7 Cups @ 7 Cups
Heather Nelson's Location
United States, United States
Heather Nelson's Contact Details

Heather Nelson work email

Heather Nelson personal email

n/a
About Heather Nelson

Passionate community builder and growth strategist currently working in the social-good sector of the software industry.Specialties: Trust and Safety, Team Management, Customer Advocacy, User Engagement, Technical Support, and Social Response.

Heather Nelson's Current Company Details
7 Cups

7 Cups

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Director of Community at 7 Cups
Heather Nelson Work Experience Details
  • 7 Cups
    Community Director
    7 Cups Jun 2018 - Present
    Palo Alto, Ca, Us
    Supervises the teen community, overseeing all related forums, support rooms, and safety reportsProvides management oversight by successfully leading three quality focused teams of volunteer leadersAssists with the onboarding and retention of volunteersAudits existing programs to improve listener and chat qualityMeasures and monitors the performance of community initiatives through metrics tracking to determine pain points and growth opportunitiesWorks closely with product and engineering teams to conceptualize, develop and launch features to drive community engagement and ensure product alignment with the user baseSets and implements programming campaigns to align with marketing strategiesResponsible for maintaining and updating FAQ resources and acting as liaison between company and community for all high level communication
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  • Alt12 Apps
    Social Media Engagement Specialist
    Alt12 Apps Jun 2017 - May 2018
    San Francisco, California, Us
    Enforces online community’s safety and usage policies across all applicationsMonitors and moderates user-generated contentReviews photos and accounts for violations of Terms of ServiceManages large amounts of incoming support tickets through ZendeskPublishes branded content to social media accounts (Instagram, Pinterest, Facebook)Tracks and analyzes social media account performance (Iconosquare)Proactively escalates issues, observations, opportunities, and insights through relevant channelsEngages with the community and participates in community discussions
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  • Cafemom
    Community Manager
    Cafemom May 2008 - Jun 2017
    New York, Ny, Us
    Monitors and fosters conversations within online forums while helping create a positive experience for members by ensuring a safe space.Enforces the community's safety and usage policiesResolves member complaints through investigation and conflict resolutionMonitors back-end activity (new users, UGC, etc)Answers support tickets in a timely fashionLogs bugs and troubleshoots technical issues with users and developersAccurately tracks, resolves and escalates issues as needed
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  • Target
    Human Resources Assistant
    Target Aug 2007 - May 2008
    Minneapolis, Mn, Us
    Administrative assistant to Human Resources, responsible for clerical duties as well as assisting with day to day operation of the Human Resources department:Performed data entryAnswered and transferred inbound callsMaintained payroll and billing databasesProcessed employee vacation, sick and time offGenerated weekly scheduleSorted and distributed mailSupported upper management with assignmentsOrdered supplies and tracked inventoryFielded employee concerns and escalated to supper management as necessaryCoordinated team building activities
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Heather Nelson Skills

Customer Service Social Media Data Entry Facebook Virtual Assistance Online Community Moderation User Generated Content Content Strategy Online Research Management Human Resources Leadership Microsoft Excel Time Management Microsoft Word Microsoft Powerpoint Administrative Assistance Office Administration Technical Support Microsoft Office Microsoft Outlook Communication Employee Relations Digital Media User Experience Twitter Ugc

Heather Nelson Education Details

  • Cabrillo College
    Cabrillo College
    Psychology
  • Escondido High
    Escondido High

Frequently Asked Questions about Heather Nelson

What company does Heather Nelson work for?

Heather Nelson works for 7 Cups

What is Heather Nelson's role at the current company?

Heather Nelson's current role is Director of Community at 7 Cups.

What is Heather Nelson's email address?

Heather Nelson's email address is he****@****tea.com

What schools did Heather Nelson attend?

Heather Nelson attended Cabrillo College, Escondido High.

What skills is Heather Nelson known for?

Heather Nelson has skills like Customer Service, Social Media, Data Entry, Facebook, Virtual Assistance, Online Community Moderation, User Generated Content, Content Strategy, Online Research, Management, Human Resources, Leadership.

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