Heather Nelson Email and Phone Number
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I have had the opportunity to work with and lead talented teams in large integrated healthcare delivery systems as well as the academic medical center environment developing, implementing and enhancing technology solutions and capabilities for our patients, physicians, and clinicians. Specialties: + Business Transformation Initiatives, Strategic Thinking and Execution & Leadership+ Operational Analysis & Process Improvement+ Enabling technology solutions to enhance physician and clinician workflows+ Cross-functional Team Leadership/Team Building, Mentoring & Leadership+ Portfolio Management+ Project Management+ Strategic Alliances/Vendor Management
Boston Children'S Hospital
View- Website:
- cincinnatichildrens.org
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Svp & CioBoston Children'S Hospital Oct 2021 - PresentBoston, Ma, Us
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Vp & CioUchicago Medicine Apr 2018 - PresentChicago, Il, Us -
Svp & CioUchicago Medicine Feb 2019 - Oct 2021Chicago, Il, Us
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Interim Vp/CioUchicago Medicine Sep 2017 - Mar 2018Chicago, Il, Us
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Executive DirectorUchicago Medicine Oct 2014 - Sep 2017Chicago, Il, Us
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Adjunct ProfessorElms College Jan 2013 - Sep 2014Chicopee, Massachusetts, UsCo-taught aMSA/MBA class titled, Information Systems in Healthcare & Nursing at Elms College in Chicopee, MA. -
Senior Director Of Clinical Applications & It OperationsBaystate Health Nov 2012 - Sep 2014Springfield, Ma, UsProvided strategic and operational leadership for the design, development, implementation and management of Baystate Health's enterprise clinical applications including all clinical applications that enable direct patient care in all environments (acute, ambulatory, home, etc). This position was also the Operations Leader for the entire IT organization, overseeing day to day operational mechanisms, value metrics, program and organization performance reviews, and processes that enable the IT organization to deliver it's day to day functions. * Oversaw the support for the community facing applications such as the enterprise extranet, intranet, and patient portal; clinical devices and modalities that included imaging and ancillary solutions; some non-finance business/administrative applications; and new software development.* Responsible for Baystate's enterprise data warehouse and center for analytics which supported enterprise dashboards, business intelligence, and the research and academics applications. * Provided oversight for the continued strategic optimization of the numerous enterprise applications from both a workflow and information interoperability perspective and therefore oversaw the Health Information Exchange, Device Interoperablity and all application integration/interfacing at Baystate Health. * Oversaw the IT Application Training Department which delivers all training to BH staff in the use of IT applications. *Administrative responsibility and accountability for the management and direction of the operational, personnel and financial matters. -
Director - Patient Care ApplicationsBaystate Health Jun 2011 - Nov 2012Springfield, Ma, UsProvided strategic and operational leadership for the design, development, implementation and management of the Electronic Medical Record and all other information systems supporting the delivery of direct patient care in all environments (acute, ambulatory, home, etc). Responsible for the strategic oversight and direction for all Health Information Exchange, Device Interoperablity and all application integration/interfacing at Baystate Health. Responsible directing the team designing, implementing and maintaining applications directly used by patients and families such as the Patient Portal and Personal Health Record. Managed the IS Application Training Department which delivers all training to BH staff in the use of IS applications. Coordinated and managed the activities and performance of managers and staff for a number of departments teams focused on the implementation and support of information technology enabling solutions and services that help clients enhance their delivery of services by facilitating the processing and delivery of information.
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Interim CioBaystate Health Jan 2012 - Jun 2012Springfield, Ma, UsFilled the CIO position at Baystate Health as an Interim Leader for the Information Services Division for six months. Worked closely with the executive leadership team to provide guidance for information technology that enhanced the successes at Baystate Health.
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Assistant Director-Patient Care ApplicationsBaystate Health Oct 2009 - Jun 2011Springfield, Ma, Us
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Client Service Manager-Patient Care ServicesBaystate Health Dec 2006 - Oct 2009Springfield, Ma, Us• Managed the implementation, testing, support, integration, and quality control of clinical information systems, including the Cerner suite of applications • Led a team of 29 application analysts, application engineers, application architects and two team leads• Maintained a $4M yearly operational budget• Responsible for the planning, organizing and management of tactical and strategic information services to help clients enhance their delivery of services by facilitating the processing and delivery of information• Appraised, forecasted and determined desired set of future conditions and strategies required to achieve the goals and objectives of the organization within the Clinical Departments supported (including Nursing, Medical Staff, Pharmacy, Radiology, Laboratory, Health Information Management, Emergency Services, Cardiology Services, and Surgical Services)• Responsible (directly or through delegation to other staff members) for personnel management of the department
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Manager Of Enterprise Clinical SystemsSpectrum Health 2004 - Nov 2007Grand Rapids, Mi, Us• Managed the implementation, testing, support, integration, and quality control of clinical information systems, including the Cerner suite of applications • Led a team of 11 professional analysts and 1 team lead and co-led two other teams with 37 professional analysts, technicians, and engineers and 4 team leads• Coordinated projects, resources, and budgets for clinical information systems• Conducted team building, strategic planning and training sessions for team members and end-user groups by creating trust, inspiring vision, and building consensus• Initiated new projects including project planning and return on investment analysis• Budget and customer partnership development• Communicated and managed customer expectations. Worked on several Process improvement teams to develop definition around application tiering and service level agreements.• Developed and monitored financial plans, both operations and capital, for assigned areas of responsibility -
Team Lead, Enterprise Clinical SystemsSpectrum Health 2001 - 2004Grand Rapids, Mi, Us• Team Lead for Cerner’s RadNet, Enterprise Scheduling, and SurgiNet applications, as well as other clinical applications throughout the organization• Facilitated communication with customers during project phases and managed expectations• Monitored team development during implementation phases of projects• Provided overall project and solutions management support to the organization by defining project scope, deliverables and schedules and tracking projects through to completion for compliance with scope, schedules, and estimates• Developed and refine project life cycle methodologies• Managed issues and enhancement requests with the Cerner vendor as well as the other clinical application software vendors• Led a team of 10 professional analysts
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Senior Analyst, Technology And Information SolutionsSpectrum Health 2000 - 2001Grand Rapids, Mi, Us• Assisted in current state analysis of department work flows• Helped to implement interface with pharmacy robot and HIS• Supported various clinical applications by providing in depth product functionality expertise• Created and maintained work plans for implementation and upgrades for applications
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Systems AdministratorSpectrum Health 1998 - 2000Grand Rapids, Mi, UsSupported Care Management systems within the Spectrum Health Care Management program and the HMO.
Heather Nelson Skills
Heather Nelson Education Details
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Central Michigan UniversityHealthcare Administration -
Alma CollegeBiology
Frequently Asked Questions about Heather Nelson
What company does Heather Nelson work for?
Heather Nelson works for Boston Children's Hospital
What is Heather Nelson's role at the current company?
Heather Nelson's current role is SVP & CIO at Boston Children's Hospital.
What is Heather Nelson's email address?
Heather Nelson's email address is he****@****bhs.org
What is Heather Nelson's direct phone number?
Heather Nelson's direct phone number is +141379*****
What schools did Heather Nelson attend?
Heather Nelson attended Central Michigan University, Alma College.
What are some of Heather Nelson's interests?
Heather Nelson has interest in Traveling, Reading, Hiking, Camping, Running.
What skills is Heather Nelson known for?
Heather Nelson has skills like Ambulatory, Management, Patient Safety, Inpatient, Revenue Cycle, Business Intelligence, Nursing, Team Leadership, Visio, Analysis, Radiology, Medicine.
Who are Heather Nelson's colleagues?
Heather Nelson's colleagues are Judy Zola, Scott Shannon, Maria Lvova, Gayathri Srinivasan, Juan Putra, Kristen Dattoli, Danielle Wilson.
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