Heather Nelson Email & Phone Number

Boston, Ma, Us

Chicago, Il, Us

Chicago, Il, Us

Chicago, Il, Us

Chicago, Il, Us

Chicopee, Massachusetts, Us

Co-taught aMSA/MBA class titled, Information Systems in Healthcare & Nursing at Elms College in Chicopee, MA.

Springfield, Ma, Us

Provided strategic and operational leadership for the design, development, implementation and management of Baystate Health's enterprise clinical applications including all clinical applications that enable direct patient care in all environments (acute, ambulatory, home, etc). This position was also the Operations Leader for the entire IT organization, overseeing day to day operational mechanisms, value metrics, program and organization performance reviews, and processes that enable the IT organization to deliver it's day to day functions. * Oversaw the support for the community facing applications such as the enterprise extranet, intranet, and patient portal; clinical devices and modalities that included imaging and ancillary solutions; some non-finance business/administrative applications; and new software development.* Responsible for Baystate's enterprise data warehouse and center for analytics which supported enterprise dashboards, business intelligence, and the research and academics applications. * Provided oversight for the continued strategic optimization of the numerous enterprise applications from both a workflow and information interoperability perspective and therefore oversaw the Health Information Exchange, Device Interoperablity and all application integration/interfacing at Baystate Health. * Oversaw the IT Application Training Department which delivers all training to BH staff in the use of IT applications. *Administrative responsibility and accountability for the management and direction of the operational, personnel and financial matters.

Springfield, Ma, Us

Provided strategic and operational leadership for the design, development, implementation and management of the Electronic Medical Record and all other information systems supporting the delivery of direct patient care in all environments (acute, ambulatory, home, etc). Responsible for the strategic oversight and direction for all Health Information Exchange, Device Interoperablity and all application integration/interfacing at Baystate Health. Responsible directing the team designing, implementing and maintaining applications directly used by patients and families such as the Patient Portal and Personal Health Record. Managed the IS Application Training Department which delivers all training to BH staff in the use of IS applications. Coordinated and managed the activities and performance of managers and staff for a number of departments teams focused on the implementation and support of information technology enabling solutions and services that help clients enhance their delivery of services by facilitating the processing and delivery of information.

Springfield, Ma, Us

Filled the CIO position at Baystate Health as an Interim Leader for the Information Services Division for six months. Worked closely with the executive leadership team to provide guidance for information technology that enhanced the successes at Baystate Health.

Springfield, Ma, Us

Springfield, Ma, Us

• Managed the implementation, testing, support, integration, and quality control of clinical information systems, including the Cerner suite of applications • Led a team of 29 application analysts, application engineers, application architects and two team leads• Maintained a $4M yearly operational budget• Responsible for the planning, organizing and management of tactical and strategic information services to help clients enhance their delivery of services by facilitating the processing and delivery of information• Appraised, forecasted and determined desired set of future conditions and strategies required to achieve the goals and objectives of the organization within the Clinical Departments supported (including Nursing, Medical Staff, Pharmacy, Radiology, Laboratory, Health Information Management, Emergency Services, Cardiology Services, and Surgical Services)• Responsible (directly or through delegation to other staff members) for personnel management of the department

Grand Rapids, Mi, Us

• Managed the implementation, testing, support, integration, and quality control of clinical information systems, including the Cerner suite of applications • Led a team of 11 professional analysts and 1 team lead and co-led two other teams with 37 professional analysts, technicians, and engineers and 4 team leads• Coordinated projects, resources, and budgets for clinical information systems• Conducted team building, strategic planning and training sessions for team members and end-user groups by creating trust, inspiring vision, and building consensus• Initiated new projects including project planning and return on investment analysis• Budget and customer partnership development• Communicated and managed customer expectations. Worked on several Process improvement teams to develop definition around application tiering and service level agreements.• Developed and monitored financial plans, both operations and capital, for assigned areas of responsibility

Grand Rapids, Mi, Us

• Team Lead for Cerner’s RadNet, Enterprise Scheduling, and SurgiNet applications, as well as other clinical applications throughout the organization• Facilitated communication with customers during project phases and managed expectations• Monitored team development during implementation phases of projects• Provided overall project and solutions management support to the organization by defining project scope, deliverables and schedules and tracking projects through to completion for compliance with scope, schedules, and estimates• Developed and refine project life cycle methodologies• Managed issues and enhancement requests with the Cerner vendor as well as the other clinical application software vendors• Led a team of 10 professional analysts

Grand Rapids, Mi, Us

• Assisted in current state analysis of department work flows• Helped to implement interface with pharmacy robot and HIS• Supported various clinical applications by providing in depth product functionality expertise• Created and maintained work plans for implementation and upgrades for applications

Grand Rapids, Mi, Us

Supported Care Management systems within the Spectrum Health Care Management program and the HMO.

Mha, Healthcare Administration

Bs, Biology