• Maintain a high customer satisfaction level by solving user problems and addressing various issues, as well as managing customer communication, primarily through the Zendesk Support ticket system• Coordinate all logistical tasks required for daily operation of the office, serving as a problem solver who keeps various pieces moving and quickly resolves different office management issues• Liaise with dozens of consultants and suppliers of different time zones, payment terms, and languages to handle scheduling, payment, and follow up• Manage various aspects of financial operations, including purchase orders, international inventory, invoices for enterprise customers, company-wide receipts, and additional accounting tasks

• Managed over one hundred residential, vacation, and short term rental properties around Central Jerusalem, coordinating and implementing the diverse needs required for the optimal functioning and maintenance of each property• Served as central (and initial) member of a growing team, and as such maintained heavy involvement in the 5-fold expansion of the business over my tenure• Maintained frequent, open, and direct communication with wide-ranging international contact base including property owners and tenants, and accommodate differing (and often eclectic) demands of clientele• Maximized operational efficiency of all ongoing projects through: o Strongly cultivated relationships with several dozen vendors of varying disciplines o Creation and management of organizational and billing system of said vendors o Coordination of schedules of all parties (tenants, owners, vendors, maintenance staff) to ensure timely turnover of properties• Demonstrated keen flexibility and “think on my feet” skills to troubleshoot and brainstorm ad hoc solutions for various issues of both tenants and vendors. Examples: Contact relevant utility providers, handle internet and electrical issues, mediate disputes between involved parties, etc.• Created onboarding materials to acclimate tenants to Jerusalem, the property, and relevant contacts

• Coordinated schedules and appointments for multiple executives across three different companies responsible for building the light rail in Tel Aviv• Assisted in researching and creating presentations used by engineering staff in internal meetings• Created company culture that balanced sensibilities and languages from three countries (Israel, Canada, Netherlands) through various activities and initiatives• Handled miscellaneous office management responsibilities as required