Heather Onysko Email & Phone Number

Warwick, Rhode Island, United States

Pawtucket, Rhode Island, United States

Providence, Rhode Island Area

• Supervised an inbound sales and service team of customer service representatives, with responsibility for providing outstanding service excellence and sales support
• Scheduled workflow, managed escalated customer issues, approved charge backs and returns, and expedited rush customer orders
• Managed in excess of twenty-five high profile, corporate, and national accounts
• Processed hundreds of phone calls daily with great tact and diplomacy

Providence, Rhode Island Area

• Joined customer service team and promoted from entry level to senior level representative with increasing responsibility. Trained new team members on processes, procedures, and customer service skills, and processed.
• Provided back up support for the Direct Buyer and personally handled high profile corporate and national accounts.
• Team lead for two Account Managers accounts overseeing customer interaction and answering questions they may have.
• Coordinated pricing with Marketing Manager and worked closely with the Production Department and Credit Department

Providence, Rhode Island Area

First point of contact for callers into the company. Handled hundred’s of phone call daily with great tact and diplomacy in addition to supporting the Marketing manager with Excel spreadsheet input.

Warwick, Rhode Island Area

Initially hired as receptionist and promoted to billing clerk position with responsibility for processing the billable and non-billable client hours for each attorney

Patient Support Specialist Certificate

Secretarial Program, Legal Administrative Assistant/Secretary