BUSINESS OWNER, DIRECTOR OF OPERATIONSOwn and operate a high volume salon that delivers exceptional service and quality to a loyal customer base. Define objectives, chart courses of action, and motivate team members achieve goals. Handle scheduling, HR duties, inventory management, and customer service. Key Accomplishments:• Oversee all business and accounting duties including: expense management, budget development, and payroll.• Organize and file federal and state taxes as well as any other regulatory paperwork required to operate the business.• Orchestrate innovative marketing and advertising campaigns aimed at growing awareness.• Introduce promotions and incentives in an effort to entice customers. • Handle business to business (B2B) affiliations with: Saloncentric, Cosmoprof, Depadquale, Redkin, and Mirabella.• Maintain compliance with all health and safety protocols. Periodically pass audits by regulatory boards.• Execute cosmetology services including: facials, haircuts, hair coloring, waxing, manicures, and pedicures.• Credited with growing the business revenue by 25% per year through client recruitment and cross selling. • Lowered net loss by 20% annually.

EDUCATOR & BRAND ADVOCATE Developed and launched a comprehensive consumer education curriculum highlighting the benefits associated with various products in the line. Collaborated with the CEO defining the most effective ways to deliver engaging product presentations. Subsequently evaluated, revised, and tailored presentations for various corporate events. Key Accomplishments:• Trained staff members regarding various products, presentation styles, and sales strategies.• Assessed staff performance, highlighting positive attributes and notating areas for improvement. • Facilitated communication between the Sales Team and Academy Attendees with the goal of converting sales. • Liaised with the CEO on the continuous evolution of training materials. • Integrated marketing techniques to promote the brand and spread awareness about various products. • Credited with maximizing client service revenue by discovering innovative product applications. • Presented ideas and recommendations directly to the CEO on future courses of action for the business.

Reviewed, audited and reconciled vendor invoicesLiaison between Hess corporate stores and external vendorsACCOUNTING ASSISTANTDelivered exemplary support in the Accounting Department executing financial duties and contributing to the overall operation of the organization. Designated as the liaison between Hess corporate stores and external vendors including: Coca-Cola, McLane, Tastycake, and Pepsi, among others.Key Accomplishments:• Assessed, audited, and reconciled vendor invoices.• Analyzed the current corporate account process and made substantive suggestions to streamline procedures.• Collaborated with loss prevention to resolve vendor issues.• Selected by management to participate on an array of special projects.• Maintained corporate site documentation, following all confidentiality protocols.