Heather Ostrander Email and Phone Number

Create, run and maintain various sales reports Salesforce AdministrationLead and manage special projects, events and RFPs Support and update sales processSupport Executive TeamAssist with collateral design, marketing and purchasing

Manage timeline, workflow and budget of projectsWork with vendors to ensure order accuracy and timely deliveryServe as a liaison between vendors and executive teamProcess online quote requests and ordersAssist customers with promotional/ marketing projects

Review and Process orders for retail accounts Run weekly, monthly and quarterly sales reportsMaintain Customer Relationship Management database Monitor inventory for customer specific items in system

Build and maintain customer relationships by responding to and providing requested quotations in a timely manner SalesForce AdministrationActed as a liaison between the customer, sales and internal departments to assist in issue resolutionResponsible for creating, analyzing and maintaining various sales reportsAssist the VP of Sales with key sales initiatives and communicationsOrder and prepare all promotional / sales materials for meetings and trade showsArrange and coordinate travel schedules and reservations for Sales Team and executivesReview, update and process contracts and amendments for key accounts

Process orders and update customer recordsTrack each order processed through completion and handle any problems that ariseSuggest additional products and increased quantities to customers to grow salesPerform Office Manager's duties in her absenceAssisted customers with promotional / marketing projectsSpec and quote print samples for future jobsHelp customers market their business by supplying ideas for upcoming eventsImplement marketing strategies to build sales via email, phone and mailDevelop, implement and then track results of quarterly marketing initiativesBuild and maintain relationships with existing customers to grow annual sales Provide office management and marketing solutions for customersTrained in Dallas, Atlanta and Chicago on products and processes bringing ideas back to Nashville office staffMaintain relationships with referral partnersUpdate spreadsheets to track progress of office marketing initiatives and salesTrain new employees on job procedure and delegate tasks in the officeMultitask by working with multiple programs at once while fielding incoming callsSupport outside sales teamRecommend new product lines to upsell and cross-sell existing client base Identify marketing initiatives through customer research to target customer's specific needsConsulted with key clients on marketing goalsWorked on large annual event with customer which led to building and maintaining two company websites Ensure that projects and orders deliver in a timely manner and arrive to customers' satisfaction