Heather Ostroff Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, Us

We're a leadership development company providing tools, skills and training for leaders to build foundational coaching skills, high-performing teams and cultures of learning. Every day, it brings me joy to work alongside our incredible team of coaches to create transformational experiences for our partners and their leaders.

Chicago, Illinois, Us

• Developed growth strategy for start-up operations department, creating and optimizing operational systems and processes to make us more effective and efficient, and growing delivery, client experience and leader experience teams to best serve our partners.• Consulted with dozens of organizations in various industries to strategize, plan, launch and measure training and development programs for their people leaders.• Coordinated and managed team of 10 independently contracted coaches to deliver training and coaching to 500+ leaders.

Chicago, Il, Us

Strategy & Communications• Clarified ideas by writing content, creating models and developing course material that help clients apply marketing, branding, customer experience and sales strategies to meet their unique business needs and objectives• Analyzed customer and employee research, synthesize insights and facilitate brainstorming sessions relevant to business and brand strategy development• Collaborated with small team to develop and deliver business and brand strategies to a diverse range of B2B clients in line with clients’ overall strategic goalsProject & People Management• Implemented processes and systems for maintaining and tracking project accountability, communication documentation and progress• Managed project scope and timelines, team workflow and accountabilities, and client communication and deliverables for dozens of business and brand strategy projects

Berkeley, Ca, Us

Facilitated training for new leaders in the areas of customer service, problem solving and public speaking, and provided direct mentorship and coaching to new leaders to help them perform to their highest capability in the field.

Berkeley, Ca, Us

Managed relationships with local hotels, restaurants, subcontractors and regional staff, implemented quality and cost improvements that enhanced the guest experience, and provided trip leaders with necessary logistical and regional information to lead successful trips.

Berkeley, Ca, Us

• Led groups on hiking, biking and multisport trips across 3 continents (with experience in Argentina, Belize, Ecuador, Guatemala, Italy, Peru, San Juan Islands – US, Yellowstone and Grand Teton National Parks – US)• Coordinated complex logistics and directed dynamic activities on nearly 50 Backroads trips• Guided cross-cultural interactions for and shared in-depth regional knowledge with over 700 Backroads guests• Completed world-class leadership training, focused on problem solving, public speaking and teamwork• Delivered exceptional customer service to ensure unforgettable travel memories for each individual guest while serving as regional expert, crisis manager, bicycle mechanic, concierge, first aid provider, caterer, naturalist and more

New York, Ny, Us

• Developed and implemented strategic plans for the future of the Indian Jewish community• Directed and produced a documentary for JDC India’s 50th anniversary featuring interviews with local community members• Coordinated and planned young adult engagement initiatives, educational programs for children and community-wide events• Wrote and edited articles for monthly and quarterly publications

Minneapolis, Mn, Us

Contributed to the success of the corporate team by building media lists, writing and sending pitches, monitoring media for relevant industry news, and researching a range of issues for a variety of accounts.

Facilitated Hillel’s partnership with Repair the World to increase meaningful, continued social justice work on campus by coordinating volunteer opportunities and implementing programs to meet that goal.

Chicago, Il, Us

Assisted with media relations, publicity and membership outreach for the Spertus Institute and Museum. Selected as part of Jewish Federation’s Lewis Summer Internship Program.

B.A., International Relations

Graduate Certificate, Learning & Organizational Change