Heather Piotrowski Email & Phone Number

Medical billing for St. Marys and Genesis.

U.S. Health and life and Ascension claims analyst.

Greater Detroit Area

* Checked to ensure that appropriate changes were made to resolve customers' problems.* Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes, such as a misunderstanding of benefits.* Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.* I recommended improvements in benefit delivery, service, billing methods and procedures, in order to prevent future problems.* Trained and managed multiple Customer Service Reps and achieved significant improvements in their productivity.* Contacted customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments.* Compare disputed benefits with original health plan and information from doctor's invoices, and advised customer of coverage.* Reviewed claims adjustments with subscribers, examining claims to be in error and approving or disapproving doctors claims.* Reviewed insurance policy terms in order to determine whether a particular loss was covered by insurance.* Determine charges for services requested, collected deposits and payments, and arranged for billing.

* Checked to ensure that appropriate changes were made to resolve customers' problems.* Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes, such as a misunderstanding of benefits.* Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.* I recommended improvements in benefit delivery, service, billing methods and procedures, in order to prevent future problems.* Trained and managed multiple Customer Service Reps and achieved significant improvements in their productivity.* Contacted customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments.* Compare disputed benefits with original health plan and information from doctor's invoices, and advised customer of coverage.* Reviewed claims adjustments with subscribers, examining claims to be in error.This was a work from home based position.

Positioned, aligned and secured assembled mold, mold components and machine accessories onto machine press bed and attached connecting lines.* Installed dies onto machine and pressed and coated dies with parting agent, according to work order specifications.* Set the machine controls to regulate molding temperature, volume, pressure and time, according to knowledge of plastics and molding procedures.* Measured and visually inspected products for surface and dimension defects, using precision measuring instruments, to ensure conformance to specifications.

Researched, compiled, and prepared reports, manuals, correspondence, and other information required by management.* Provide the employees with guidance in handling difficult and complex problems, and in resolving escalated complaints and disputes.* Participated in the work of subordinates in order to facilitate productivity and to overcome difficult aspects of work.* Trained and instructed employees in job duties and company policies, and arranged for training to be provided.* Planned for and coordinated office services such as equipment and supply acquisition and organization, disposal of assets, relocation, parking, maintenance, and security services.

* Selected, installed and adjusted alignment of drills, cutters, dies, guides and holding devices, using templates, measuring instruments and hand tools.* Set up and operated machines such as lathes, cutters, shears, borers, millers, grinders, presses, drills and auxiliary machines in order to make metallic and plastic work pieces.* Observed machine operation to detect work piece defects and machine malfunctions and adjusted machines as necessary.

* Analyzed office operations and procedures, such as typing, bookkeeping, preparation of payrolls, flow of correspondence, filing and the requisition of supplies.* Coordinated the activities of clerical personnel.* Evaluated office production, revised procedures and devised new forms in order to improve efficiency of workflow.* Compiled, stored and retrieved managerial data.