Heather Pixton, Rph, Lbbh, Sm-Lcc Email & Phone Number

Southington, Ct, Us

Denver, Co, Us

Directed quality, safety, and compliance efforts for home infusion pharmacies across the East Region. Managed a team of subject matter experts responsible for training and development, conducting on-site and remote compliance audits, and preparing corrective action plans for senior leadership and regulatory bodies.• Identified opportunities in communication, workflow, and policy to improve safety outcomes for 1500 patients• Developed coaching strategies fostering team engagement and an inclusive workplace culture• Built collaborative relationships with Patient Safety and Quality, Legal, Operations, and Regulatory to quickly address state audit inquiries and mitigate risk • Utilized data analytics to monitor compliance and identify areas for improvement, driving informed decision-making

Denver, Co, Us

Managed the daily pharmacy operations, including drug delivery, sterile cleanroom environment, employee development, and regulatory standards.• Improved overall operating metrics by 46% in first 5 months• Completed major workflow redesign to align with corporate quality and patient safety standards• Identified opportunities for workflow optimization and executed a plan that increased on-time medication deliveries by 27%• Increased diversity recruitment and retention by 36% over an 8-month period• Created succession planning strategies that identify opportunities for diversity and inclusion• Shifted work culture through accountability, hiring & promoting practices, and creating a psychologically safe workspace

Buffalo, Ny, Us

Oversight of ISO cleanroom suite, clinical patient management, and sterile compounding activities.• Coordinated with state Drug Control to bring cleanroom suite online in accordance with regulatory guidelines• Developed compliance monitoring program for sterile cleanroom suite and compounding pharmacy personnel

Provided operational, regulatory, and clinical consulting services for various healthcare clients.• Established out-patient home infusion services for a hospital Oncology unit decreasing length of stay• Provided regulatory, quality, and product line development guidance to L.A.-based CBD start-up

Deerfield, Illinois, Us

Spearheaded Baxter's DoseEdge product rollout. Managed project deliverables, KPIs, and client partner relationships throughout the project life cycle.• Led 2 national award-winning cross-functional implementation teams for multimillion-dollar DoseEdge project• Increased completed installations by 20% over prior year• Collaborated with key stakeholders to reduce time to Go Live by 57% using Lean Six Sigma methodologies • Improved on-time deliverables by 22%• Presented at Baxter's annual National Training Meeting• Coordinated diverse, cross-functional teams to maintain a greater than 85% customer satisfaction rating

Deerfield, Illinois, Us

Designed, executed, and delivered Baxter’s Spectrum implementation strategy. Partnered with Legal and Marketing to effectively position technology solutions in the Alternate Site market.• Designed and launched a $45 million program to align with changing market needs• Led a diverse, high-performing team to deliver customer-centric services and products that met or exceeded KPIs• Developed hands-on training programs accommodating various neurotypes and learning abilities for 30K clinicians • Completed installations and project hand off for 200+ pharmacies and 9k+ skilled nursing facilities across the U.S• Championed and mentored underrepresented high performers leading to an 11% increase in diversity promotions throughout Project Management teams

Cincinnati, Oh, Us

Directed a team of 20 clinicians and technicians to support sterile compounding, clinical pharmacy, and specialty infusion services for a 32-thousand-bed network. • Designed cleanroom environments and workflow processes using universal design principles to accommodate the needs of all employees• Coordinated a cross-functional team of experts to create, test, and deploy a national Master Drug Library • Drove innovation and improved workflow efficiencies by creating a culturally inclusive workspace • Maximized employee engagement to completely redesign the physical environment around the team’s way of working• Produced ACPE accredited continuing education modules on nutrition support, pain management, antibiotic pharmacokinetics