Heather Pointer Email & Phone Number

Longview, Washington, United States

Conducting investigations from allegations of employee and contingent worker misconduct.Assessing risk presented by the activity, applying the appropriate investigative techniques (interview, e-discovery, evidence collection, forensic examination, etc.), and utilizing internal/external technology sources and contacts to gather comprehensive evidentiary materials.Using link analysis skills to identify common fraud elements, trends, or points of interest to locate related incidents.Partnering with Employee Relations, Legal, and line management to offer recommendations for employment decisions based on the results of an investigation.Preparing and filing regulatory reports and other crime reports as appropriate.Assessing internal controls and procedures associated with assigned cases, identifying control breakdowns and making recommendations to prevent future fraud losses.

Portland, Oregon, United States

Use of a variety of research tools to review customer relationship, analyze account activity, and verify customer transactions to detect financial crime activity to mitigate risk to the bank.Interviewing customers to discuss account activity to determine if the customer is a victim or a perpetrator. Victims are educated in keeping their accounts and personal information secure while a perpetrator’s accounts are restrained, and their relationships exited from the bank.Coordinate return of funds to external financial institutions and other Wells Fargo customers through Uniform Indemnification Agreements with the Wires, ACH, and Closure teams.Referrals to Identity Theft Operations, Account Takeover, Network Detection or Elder Financial Abuse for suspicious activity as appropriate. Assist leadership with cross-department projects and gathering data to be used in financial crimes strategies.Identify and recommend improvements to increase efficiency and quality as it relates to job aids and procedures.

Portland, Oregon, United States

Ability to navigate and utilize multiple internal tools and systems to provide bank statements, check images, signature cards, and Power of Attorney documents in response to requests from Adult Protective Services (APS) and law enforcement.Strong project management skills, including collaboration with various levels of management, and the ability to produce quality results within stringent deadlines. Experience working in a high production environment.Ability to identify potential fraud and filing reports with the customer's local law enforcement or APS agency by phone and in writing to meet each state’s reporting requirements.Actively involved in the education, mentoring and training of temporary workers as well as less experienced team members.

Kelso, Washington, United States

Utilizing each client’s Individual and Instruction Support Plan (IISP) to provide positive behavior support and care to adults with developmental disabilities so they can live as independently as possible in their own homes.

Kansas City, Missouri, United States

Provided fund administration and financial services for several clients in the insurance industry. Calculated the net asset value and performed end of night tie out by reconciling final net assets and related data, produced client-customized reporting and collection of data for customer report cards, balanced general ledger accounts and verified them for accuracy and completeness, assisted with data collection for risk/compliance reporting, and maintained appropriate documents required for fund audits.

Overland Park, Kansas, United States

Accepted position as integral part of a management team assembled to create a new Kansas City branch office of this Connecticut based company. Duties included interviewing, hiring, training, coaching and counseling employees in order to staff the entire branch prior to its opening.Worked in concert with the rest of the team to develop standard operating processes and procedures for the new entity.Once the branch became operational, duties included supervision of a team of patient referral coordinators. Such supervision included ensuring compliance with CareCentrix policy, industry standards, as well as proper business practices and ethics compliance. Responsible for ongoing staff upgrading, including interviewing, hiring, training, coaching and counseling both new and existing employees.Monitored performance and productivity and pointed out improvement opportunities via one on one counseling and review as well as in daily huddle meetings.

Lenexa, Kansas, United States

Manage billing, collections, and total receivables management department for Critical Care Systems, Lenexa, KS.Responsible for evaluation of the appropriateness of accepting patients on service for home infusion.Well versed in CE2000 billing of Medicare Part D claims.Verification of home infusion benefits under all insurance plans and the determination of the potential patient financial responsibility for services.Collection of documentation required by third party payers in order to submit claims in a timely manner.Collection or appropriate settlement of all claims to third party payers and balance bills sent to patients.Accurate posting of payments received on claims and balance bills.Monitoring of payer trends and potential reimbursement issues and reporting same to the General Manager as appropriate.

Master Of Science In Accounting, Accounting - Audit, 3.4

Activities and Societies: Student Accounting AssociationRelevant Coursework: Advanced Managerial/Cost Accounting Ethical Issues.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Business Administration (Bba), Business Administration And Management, General