Heather Pratt - Chartered Mcipd, Flpi, Rsph Email & Phone Number

London, Gb

Westminster, London, Gb

Westminster, London, Gb

Westminster, London, Gb

Responsible for leading the cross-government and public sector contract management capability learning and development strategy designed to upskill the 50,000 contract managers across the Civil Service. I led a team of senior learning and development professionals who partner and build key relationships with departments, solving complex problems and creating solutions to improve organisational capability and enable efficiencies and cost reduction in the way others manage commercial and contract services. Influencing and embedding the concept of 70:20:10 and a culture of agile learning across all Government Departments with senior transformational leads to foster the increase in capability across both functional and behavioural skills required for commercial and contract management. Provided operational governance and oversight across learning functions within the wider Cabinet Office. Fostering a culture of continuous improvement through effective evaluation and impact contributing to regular communication on benefits realisation of the programmes. Leading a team of 9 and the wider commercial capability team through ambiguity and volatile landscapes such as recruitment freezes and funding reductions which impact capacity and wellbeing. Maintaining successful delivery and minimal service reductions and an effective, supportive and agile, working environment. Demonstrating integrity and tenacity when faced with multiple priorities and deadlines including speaking up to challenge motives of desirable actions.

Westminster, London, Gb

Responsible for the learning journey of each cohort, which includes cohort management, providing coaching and support to delegates outside of the classroom and facilitating the face to face learning parts of their development.Supporting a number of cohorts at any one time and delivering innovative ‘in-house’ training to contract management professionals across government. Key Responsibilities:- Delivering in-house training programmes for contract management staff (senior).- Tracking each participant’s progress through the programme, which may include checking course pre-work, providing coaching and support where required.- Reflecting on feedback and ensuring that this is incorporated into future training design and delivery.- Implementing effective learning and development solutions, with a focus on face-to-face learning strategies.- Reviewing, improving and creating supporting materials to ensure they are suitable for different populations of contract managers.- Evaluating the business impact of the training offer.- Liaising with and critiquing any external training providers that are used to ensure training is aligned to business needs.- Building relationships with departments and key stakeholders to perform in-depth training needs analysis to ensure needs are understood and met.- Present at internal Boards and user groups to share findings and lessons learned.- Maintain up-to-date knowledge on wider external developments in leadership, contract management and business acumen.

Role Purpose • To monitor, coach, and assess the aptitude of groups of degree apprentices to successfully complete their programme.• To support degree apprentices to apply their newly found skills and knowledge to their day-to-day roles.• To support delivery of Face to Face workshops to support part of the learner journey• To provide an outstanding experience to both degree apprentices and employers Duties & Key Responsibilities • Carry out high quality mentoring and coaching with apprentices to ensure degree modules are completed within agreed timelines.• Provide a high quality apprentice experience throughout the duration of the programme• Liaise with lecturers to understand apprentice progress on individual professional modules• Support Lecturers with face to face delivery as and when required.• Work with internal and external partners to ensure that agreed quality standards are met.• Provide good quality, accurate information and data on degree apprentice retention, progress and achievement.• Ensure all required documentation is available to support financial claims to the funding body and management information to employers.

Role Purpose: Lead a team of Coaches for Chartered Management Degree Apprenticeships team to deliver an outstanding level of coaching and services to our learners.• Focusing on improving apprentice satisfaction measured through qualitative and quantitative feedback, including Net Promoter Score.• Focus on identifying and supporting at risk learners to re-engage and retain learners on the programme, with retention as a Key Performance Indicator for the role.• To take ownership for the Work-based modules in the Degree programmes, and ensure Coaches support learners to deliver on time and to a high quality.• To proactively identify broader delivery risks and mitigate them before they become issues for customers.• To ensure Management Coaches are consistently compliant with ESFA funding rules requirements, including for induction and on-programme progress tracking and ensure compliance with Academic Rules & Regulations.• To work closely with the Associate Dean, Programme Leader and Lecturers to ensure academic standards are continuously reviewed and improved.• To maintain detailed view of Coach resources and work with the Delivery Manager and Director on tactical and strategic resourcing plans, particularly in planning for the future growth of the programme.

Worldwide, Oo

London, England, Gb

Purpose of RoleTo deliver learning interventions that are focussed on behavioural skills, customer service, technical skills, product knowledge, and process at all levels. To complete the evaluation mechanism and report findings, providing feedback on the viability of new and existing interventions. To promote and facilitate access to learning resources and opportunities for local branch based partners. Accountability and MeasuresI deliver compelling, stretching and inspiring learning interventions using core catalogue materials, I then gather feedback from key stakeholders and line manager on delivery style and effective embedding of learning.I ensure that I have a professional learning environment and prepare and administer interventions appropriately using feedback from delegates to measure effectiveness. I have a good understanding and usage of equipment and materials to suit all learning styles which are also in line with the John Lewis, Partner Development branding.I remain up to date with knowledge of the commercial world and the challenges and issues that each of my business units are facing as well as the Partnerships business and learning and talent development strategy.I will always create opportunities to apply learning to business situations whether that be through routes of business as usual or through pilots and new interventions. I ensure that I feedback the receptiveness of Partners to contribute to review and evaluation. I work with designers when appropriate to provide input into a new interventions. I complete relevant administration for qualifications as set out by the Qualifications & Education team, in particular with Apprentices. I support and encourage local and regional talent development interventions and processes. I have a high level of coaching skills to stretch and challenge individuals. My work requires me to be consistently efficiently and accurate.

London, England, Gb

Purpose of RoleTo support in achieving branch recruitment and learning & development targets. To demonstrate the Partnership core values, behaviours and principles. To motivate and inspire Partners to maximise their contribution and potential to deliver both branch and personal objectives. To coordinate and support the use of the Partnership internal development framework.Main responsibilities• Work as part of a team to coach and develop Partners at every level, to help achieve personal goals and meet business targets.• Promote, provide and support learning & development opportunities for Partners at all levels, including the delivery and use of the John Lewis, intranet, promotion of Government Initiatives, change management and local flexibility work streams.• Support and coach managers in managing the performance of their teams enabling them to recognise and maximise talent by promoting use of the partnerships development framework and other performance management tools.• Achieve excellent facilitation and presentation skills in order to deliver the range of courses. • Support branch succession planning by spotting and growing talent.• Assist in the recruitment & induction of Partners ensuring new Partners are equipped to offer excellent customer service.• Develop links/ network with other LDC’s in the region, ensuring consistency in role and sharing best practice.• Focus Partners on service levels that exceed customers’ expectation, both internal and external.• Take ownership for own development and participate in a coaching and feedback culture to achieve agreed objectives to deliver department targets• Maintain an active personal development plan to achieve agreed objectives, both ‘business’ and ‘personal’ • Deliver results and strive to achieve Key Performance Indicators• Inspire and motivate Partners through outstanding leadership and empowerment, ensuring all Partners can achieve their potential

Recruitment at all levels for New Format, John Lewis at home Branches.

London, England, Gb

Departments CoveredCustomer Service / Customer SupportFashion AccessoriesCall Centre

Cipd Advanced Level 7 Diploma In Human Resources Development

Education record