Heather R Email & Phone Number

Develop and present critical reporting to asset management team. Complete contract intake documentation and manage the administration of contracts to include proper organization, relevancy, and accessibility. Administer Hilton Profit and Loss (P&L) as well as SOX compliance. Design and establish organizational systems that support efficient operations. Serve as a valuable resource to all teams for confidential and sensitive matters, and internal policies and procedures.

Washington, District Of Columbia, Us

-Served as a primary liaison and interface to the public and hotel guests; Resolved concerns, complaints, and ensured accurate guest reports, transactions, and adjustments, to create impeccable guest experience- Managed daily cash and credit card payments, performed financial administration processes, and produced comprehensive reporting to support financial management and operations weekly; Boosted revenues by coordinating and executing projects- Interacted with 30+ guests daily, resolving any incidents; Ensured complaints satisfying customer experience and achieved an outcome of 90%+ guest satisfaction reviews- Operated payment counters for 10+ special events including New Years, Weddings, and Graduation Parties; Guaranteed compliance in collections and audit by strategic planning

-Accepted highly selective internship experience to further advance technical skill sets, intensive analysis, and system competencies. -Performed special audits and assignments, to include teaming with corporate auditors and audit managers to prepare for and conduct both internal and external audits. -Prepared customized audit plans for various clients and systems.- Authored and maintained well-organized, efficient, and successful manual test cases for entire team.-Identified and tracked defects with Jira and supported developers in resolving problems by completing additional tests.- Operated under Agile and Scrum frameworks to complete releases every two weeks and well-organized sprints. -Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.-Documented testing procedures for developers and future testing use. Advised developers on problems with databases, performance, and other issues. Used basic SQL syntax to perform database validation tests MYSQL.

Washington, District Of Columbia, Us

-Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests-They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams-Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures-Empathetically listen to guest inquiries and provide appropriate responses-Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)-Block rooms in the computer and follow through on designated requirements