Recognized as a driven, energetic, and methodical junior Certified Scrum Master, I possess a sincereinterest in supporting challenging, growth-driven projects encompassing budgeting, planning, scope, andagile leadership. I thrive in collaborating across diverse teams and leadership, and consistently focus onsolutions, opportunities, and the highest levels of client service. Contribute to core business functions asan insightful and charismatic team member, and seek competitive advantages over industry competitorsthrough values-driven leadership, resourceful analysis, and consistent reliability. Guide reviews, ensuremilestones are reached, and build memorable, lasting connections with internal and externalstakeholders throughout the project lifecycle.Seek to transition skill sets from customer service exclusively, to project and resource leadership withinan Agile framework as a newly certified CSMKEY STRENGTHS:✓ Portfolio Governance✓ Agile Project Leadership✓ Transparent Workflow Management✓ Solutions Design✓ Resource Management✓ Scrum | Agile Framework✓ Personnel Leadership✓ Goal Establishment✓ Continuous Improvement✓ Customer Success | Satisfaction✓ Relationship Development✓ Stakeholder & Personnel Engagement✓ Documenting | Reporting Progress✓ Strategy Alignment✓ Actionable Insights & Planning✓ Performance Management✓ Weighing & Mitigating Risk✓ Reputation Establishment✓ Metrics, Key Performance Indicators✓ Generating Ease & Simplicity
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N/AWashington, Dc, Us
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Project CoordinatorN/A Mar 2018 - PresentDevelop and present critical reporting to asset management team. Complete contract intake documentation and manage the administration of contracts to include proper organization, relevancy, and accessibility. Administer Hilton Profit and Loss (P&L) as well as SOX compliance. Design and establish organizational systems that support efficient operations. Serve as a valuable resource to all teams for confidential and sensitive matters, and internal policies and procedures.
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CoordinatorOmni Shoreham Hotel Oct 2018 - Dec 2021Washington, District Of Columbia, Us-Served as a primary liaison and interface to the public and hotel guests; Resolved concerns, complaints, and ensured accurate guest reports, transactions, and adjustments, to create impeccable guest experience- Managed daily cash and credit card payments, performed financial administration processes, and produced comprehensive reporting to support financial management and operations weekly; Boosted revenues by coordinating and executing projects- Interacted with 30+ guests daily, resolving any incidents; Ensured complaints satisfying customer experience and achieved an outcome of 90%+ guest satisfaction reviews- Operated payment counters for 10+ special events including New Years, Weddings, and Graduation Parties; Guaranteed compliance in collections and audit by strategic planning -
It Project Coordinator / Quality Assurance TesterLambda It Consult Oct 2017 - Sep 2018-Accepted highly selective internship experience to further advance technical skill sets, intensive analysis, and system competencies. -Performed special audits and assignments, to include teaming with corporate auditors and audit managers to prepare for and conduct both internal and external audits. -Prepared customized audit plans for various clients and systems.- Authored and maintained well-organized, efficient, and successful manual test cases for entire team.-Identified and tracked defects with Jira and supported developers in resolving problems by completing additional tests.- Operated under Agile and Scrum frameworks to complete releases every two weeks and well-organized sprints. -Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.-Documented testing procedures for developers and future testing use. Advised developers on problems with databases, performance, and other issues. Used basic SQL syntax to perform database validation tests MYSQL.
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Lead Front Desk AgentOmni Shoreham Hotel Jun 2015 - Mar 2018Washington, District Of Columbia, Us-Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests-They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams-Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures-Empathetically listen to guest inquiries and provide appropriate responses-Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)-Block rooms in the computer and follow through on designated requirements
Heather R Education Details
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University Of Maryland
Frequently Asked Questions about Heather R
What company does Heather R work for?
Heather R works for N/a
What is Heather R's role at the current company?
Heather R's current role is Business Operations | CRM & Calendar Management |Certified Scrum Master | Project Coordination.
What schools did Heather R attend?
Heather R attended University Of Maryland.
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