Heather Racki Wold Email and Phone Number
A results-driven solutions consultant with 20+ years in enterprise SaaS platforms, Learning Management Systems (LMS), Product Management and TechEd ( eLearning ). As a trusted technical advisor, I drive sales and customer usage by understanding customer requirements and presenting solutions that ensure the success of their programs and investments. I excel at bringing cross-functional teams together to release functionality that meets those customer needs while balancing product priorities, implementation efficiencies, and development resources.+ Dedicated technical resource to customers with $2MM+ in ARR, guiding them through integrations with leading LMS platforms including SAP SuccessFactors, Workday, Cornerstone / Saba.+ Collaborated with partner platform vendors to understand their technical capabilities and work together on integration solutions that benefit our mutual customer base.+ Effectively managed the platform integration for a customer with 50K+ users, resulting in a successful launch with thousands of accesses within the first week. Solution included SAML SSO, automated user import and partner Learning Management System API integration.+ Expertly presents technical solutions to both business and technical audiences in a language they can understand.+ Led weekly calls with Sr Support, Application Engineers, Profession services, Product Managers and Development to address customer issues, product functionality and go to market strategy, ensuring all teams had a voice in identifying product needs and setting priorities.+ Drove the migration of 200 + Books24x7 customers from their legacy platform to Skillsoft’s platform by convincing customers of the benefits, managing the project timelines and executing the data migration within SQL.+ Multiple President's club and technical employee of the year awards.I am eager to bring my experience and passion for delivering innovative solutions to a dynamic organization. If you’re interested in connecting or discussing potential collaborations, please feel free to connect with me.
Traject Data
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Senior Product OwnerTraject Data Jan 2024 - Present
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Senior Product Manager - IntegrationsSkillsoft Nov 2021 - Jun 2023Remote• Major contributor to Skillsoft’s Percipio platform product vision for integrations with third party Learning Management Systems (LMS), Learning Experience Platforms (LXP) and Human Capital Management (HCM) Platforms. • Managed integration roadmap and backlog with geographically diverse product and development teams.• Collaborated with customers, sales teams, solution architects and services teams to identify new product features and enhancements based on customer and market… Show more • Major contributor to Skillsoft’s Percipio platform product vision for integrations with third party Learning Management Systems (LMS), Learning Experience Platforms (LXP) and Human Capital Management (HCM) Platforms. • Managed integration roadmap and backlog with geographically diverse product and development teams.• Collaborated with customers, sales teams, solution architects and services teams to identify new product features and enhancements based on customer and market requirements.• Followed Agile processes working with development, QA, UX and product owners to define requirements, estimate work and set priorities.• Maintained relationships with partner LMS/LXP vendors to deliver solutions beneficial to our mutual customers.• Led go-to-market campaigns that included technical documentation, sales positioning and benefits, and customer training and demonstrations. Show less -
Senior Application EngineerSkillsoft Sep 2018 - Nov 2021Remote• Dedicated technical resource for Skillsoft’s largest customers. Required understanding customer’s business goals to provide strategic consulting, learning experience expertise, and tactical technical solutioning.• Technical consultant to customers for third party LMS/LXP and Percipio integrations. Guided customers through the strategic decisions and the implementation process to a successful launch.• Organized and led weekly internal cross-functional team integration calls to discuss… Show more • Dedicated technical resource for Skillsoft’s largest customers. Required understanding customer’s business goals to provide strategic consulting, learning experience expertise, and tactical technical solutioning.• Technical consultant to customers for third party LMS/LXP and Percipio integrations. Guided customers through the strategic decisions and the implementation process to a successful launch.• Organized and led weekly internal cross-functional team integration calls to discuss product releases, integration issues and solutions, and feature and functionality needs and priorities.• Developed go-to-market materials including project plans, technical kick off presentations and User Acceptance Testing templates for implementation teams.• Consulted with the RFP team to provide responses to technical platform questions. Show less
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Technical Program ManagerSkillsoft Corp. Feb 2012 - Sep 2018RemoteIn addition to Technical Implementation Specialist responsibilities:• Managed the successful data migrations of 200+ Books24x7 customers between its legacy platform and newer learning platform.• Books24x7 liaison between product management, contracts/legal, fulfillment and product offer.• Technical consultant for Books24x7 integrations with Skillport (Skillsoft’s learning platform), third party LMS platforms and customer proprietary platforms using AICC and ReferencePort webservices.
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Technical Implementation SpecialistSkillsoft May 2004 - Feb 2012Norwood, Massachusetts, United States• Provided pre-sales technical support introducing Books24x7 platform capabilities and solutions to sales teams and customers.• Worked with development and sales teams to create implementation solutions to meet customer needs.• Managed delivery of Books24x7 solutions to customers both from a technical perspective and in accordance with Skillsoft’s fulfillment policies.• Performed SQL queries and customized reporting services for sales and marketing.
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Strategic Account ManagerSkillsoft Jan 2002 - May 2004Norwood, Massachusetts, United States• Supported reseller partners developing solutions to integrate Books24x7 products into their training solutions.• Provided reseller sales teams with Books24x7 product training, sales presentations, and marketing materials.
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Product Support ManagerThomson Learning May 2000 - Jan 2022Boston, Massachusetts, United States• Assisted sales teams with product demonstrations and technical strategy.• Provided customers with high level technical product support. -
Training ManagerCatapult, An Ibm Subsidiary Jan 1999 - May 2000New York, New York, United States
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Project ManagerCatapult, An Ibm Subsidiary Mar 1998 - Dec 1998New York, New York, United States
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Desktop Application InstructorCatapult, An Ibm Subsidiary Aug 1995 - Oct 1997Hartford County, Connecticut, United States
Heather Racki Wold Education Details
Frequently Asked Questions about Heather Racki Wold
What company does Heather Racki Wold work for?
Heather Racki Wold works for Traject Data
What is Heather Racki Wold's role at the current company?
Heather Racki Wold's current role is Product Management | Solutions Consultant | SaaS | Data Integrations | I help simplify complex technical solutions to drive sales and adoption..
What schools did Heather Racki Wold attend?
Heather Racki Wold attended Lehigh University - College Of Business And Economics.
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