Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms Email and Phone Number
Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms work email
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Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms personal email
Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms phone numbers
I am an innovative puzzle solver with a passion for connecting knowledge where it is needed. I learn every little detail of a problem through discussion, research, and training in order to approach problems from every angle devising a short term and long term strategic plan. I am a collaborative leader who enjoys building relationships with every area of the business in order to achieve the best possible outcome.
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Knowledge And Self-Service Manager, Support Services OperationsDeltek Jun 2018 - PresentHerndon, Va, Us- Develop and Implement a Knowledge Management and Self-Service short & long-term strategy including tools and processes - Champion organization-wide knowledge sharing of institutional information & experience across company & customer base. - Define and Analyze KPIs for knowledge opportunities, review, research, recommend & drive implementation of knowledge management & delivery tools to increase customer self-service.- Evaluate Knowledge Management and Self-Service Tools to find the best option to align with the strategy while considering budget, time, and resource constraints.- Drive Gen AI projects in support of Knowledge Workflow and Self-Service assisting both our internal employees and customers.- Collaborate with cross-functional teams to strategically align content & knowledge management initiatives across the Customer Success Business Unit.- Continually meet with stakeholders to find difficulties & collaborate on short and long term solutions to those challenges.- Lead Knowledge Management and Self-Service programs creating communications plans to promote best practices and setting clear expectations for success.
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Knowledge ManagerQlik Apr 2017 - Jun 2018King Of Prussia, Pa, UsStrategize and execute knowledge management projects in accordance with the enterprise knowledge management strategy- Collaborate with other internal knowledge management subject matter experts as part of current state and future state planning of corporate Knowledge Management- Define the knowledge management framework on Content Management Systems relating to taxonomy, location purposes, content sharing processes, content lifecycle, and attrition process- Business ownership of Confluence system working to establish business strategy including request processes, best practices, governance, and standard layouts - Knowledge and Learning stakeholder liaison on the Enterprise Data Warehouse initiative -
Knowledge Management SpecialistQlik Aug 2015 - Apr 2017King Of Prussia, Pa, UsImplement knowledge management projects in accordance with global knowledge management strategy- Gathered requirements for intranet redesign using taxonomy workshop methodologies- Advisor on support’s Knowledge Centered Support (KCS) rollout- Achieved Fit For Growth Yellow Belt Certification- Partner Portal Content Management Strategy including the content audit, processes, taxonomy, and Content file requirements - Step It Up Award for defining a content review process and execution resulting in over 50% reduction in content in the Partner Portal
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Principal Technical Analyst - Ebusiness Suite Proactive ServicesOracle Dec 2009 - Aug 2015Austin, Texas, UsKnowledge Management Coach Mentor- Knowledge Management Coach to support engineers, insuring engineers’ content creation meets the Knowledge Centered Support (KCS) industry standards before granting KM roles- Manage the rollout of the new Knowledge Management training to over 460 engineers- Lead Global Knowledge Management Coaches- Maintain training progress status metrics and present status at quarterly operations reviewsProactive Project Leader- Lead Knowledge Centered Support (KCS) Phase 4 activities- Perform data analysis in order to proactively address future issues- Based on needs analysis, initiate, manage and act as a resource for proactive projects maintaining executive sponsorship and reporting back to stakeholders- Manage external customer communications using Communities, blogs, and newsletters- Work with subject matter experts to provide proactive offerings to customersKnowledge Management Champion- Manage all knowledge management activities in the EBS Manufacturing PLM and EV product area- Present knowledge management updates to the stakeholders and team members- Publish premium content in the PLM and EV product areaKnowledge Management Training Group- Needs analysis, design, implementation, and assessment of the Oracle Knowledge Management training - Map Oracle Knowledge Management roles to KCS industry roles- Review and provide feedback on training and assessment revisions
Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms Skills
Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms Education Details
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Cleary UniversityMaster Of Business Administration - Mba -
Lesley UniversityModerate Disabilities
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Women UnlimitedLead Program
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University Of Wisconsin-StoutInstructional Design
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University Of Massachusetts AmherstMinor: Psychology
Frequently Asked Questions about Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms
What company does Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms work for?
Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms works for Deltek
What is Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms's role at the current company?
Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms's current role is Knowledge and Self-Service Strategist.
What is Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms's email address?
Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms's email address is he****@****lik.com
What is Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms's direct phone number?
Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms's direct phone number is +177423*****
What schools did Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms attend?
Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms attended Cleary University, Lesley University, Women Unlimited, University Of Wisconsin-Stout, University Of Massachusetts Amherst.
What are some of Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms's interests?
Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms has interest in Figure Skating, Children, Environment, Dancing, Education, Biking, Science And Technology, Swimming, Animal Welfare.
What skills is Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms known for?
Heather-Rae Dunn Mba, M.Ed, Cks, Ecms, Bpms has skills like Program Management, Knowledge Management, Kcs, Oracle, Project Management, Management, Testing, Data Warehousing, Technical Support, Unix, Enterprise Software, Software Documentation.
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