Heather Rambow Email & Phone Number

Calgary, Ab, Ca

Edmonton, Alberta, Ca

Sr. CIP/SOC Project ManagerManaging several Physical and Cyber Security ProjectsVarious CIP Assessment ProjectsWorking closely with ATCOs CIP and SOC Compliance team to deliver projects throughout ATCO. Includes working with Engineering, Construction/Technical Services, Procurement, SysOps, Netcom, to plan and deliver solutions into the field.

Calgary, Alberta, Ca

Delivering Program and Project Management Services for Maskwa's various clients. CIP/NERC ProjectsHigh Voltage Power Projects

Calgary, Alberta, Ca

Project Manager EMS (Energy Management System) Data Center Rebuilds - Prime Data Center and Emergency Back Up Center. Responsibilities include project management, procurement, coordination between hardware and software teams within System Operations for the EMS 3.3 Upgrade. (SAN, Switches, Firewalls, VMware, Malware, Malicious Code Detection, RSA, Tripwire, PA Panorama, Solarwinds, Acronis, CIP/Nerc/Iso Compliance, CyberArk, Carbon Black)Preparation/Planning for EMS Software Upgrade (Platform 3.3) and impacts to associated applications, customizations, and integrations. Various other Project/Program management within System Operations for Sanctioned Projects. (Dispatcher Training System DTS, Intelligent Alarm Processing IAP, Model Expansion, TDM, Firewall and Switch replacements)Sys Ops Financial Reporting - Monthly Forecasting, Accruals, Variance Reporting, Change Management.

Project Management Consulting Firm.

Calgary, Alberta, Ca

Project Budget $30M - Nominated for President's Award 2019Project Manager for Implementing Physical Security and Cyber Security for Internet Enabled Devices at Substations. Implemented NERC/CIP/ICSS/CSC/ISO27019 standards into the AltaLink IT and OT Networks which included Cyber and Physical Security implementations into over 300 substations.Key Challenges: Constantly evolving scope and mandatory timelinesThis included SCADA & Protections and Controls (P&C) changes; Substation Lan splits (OT vs IT); and implementation of Camera Surveillance equipment, door contacts and motion detectors at substations. Protection of all Internet Enabled Devices within Substations. Coordinated with scheduling for all system outages required to implement the changes, coordinated with Facility Acceptance for all field work acceptance. Coordinated with Engineering Standards and Supports to update 13 critical standards in time for implementation. Coordinated with Maintenance Analysis, Planning and Scheduling (MAPS); NetCom; and Operational Technologies Group; worked directly with Physical Security department and Information systems team. Bi-weekly meetings with the VP of Security and Information Systems and led Steering Committee meetings. Technologies/Software Systems: Eaton IMS, Inventory Control Forms, NetScaler Bastion Hosts, Project Wise, Remote Relay, Secure - FTP File Catalyst, Tripwire, Palo Alto IDS, SCADA Supervisory Books

Calgary, Ab, Ca

Program Coordinator for Ellucian Banner 9 Upgrade (Student Information System and ERP)Key Challenges: Vendor imposed deadline for upgrade for Banner 9Affected all faculties and students. (Human Resources, Finance, Student, Accounts Receivable, Student Aid and Advancement. Coordinated with PM and BA leads for each group to ensure all forms and integrations were ready for production. Teams streamlined processes and procedures for the groups and reduced the number of custom forms dramatically to use baseline forms within the ERP, map and gap analysis, coordinated with technical teams for integrations, Oracle changes, and security.Locker GM - Cloud based SAAS implementation - Project Lead - Locker management system for Students; Full implementation from Purchase to Production use, Academic Works/Blackbaud - Cloud based SAAS implementation -Project Lead- System for Student Awards and Bursary'sTechnologies Used: Google (Docs, Sheets, Forms, Slides, Drive, Sites); Ellucian Banner, Oracle, Custom Integrations; Academic Works/Blackbaud; Locker GM

Calgary, Alberta, Ca

Project Manager - Major Projects - Contractor$42M - South West Calgary Ring Road Distribution Re-locations Program (Phase 1.5)Key Challenges: Strict Deadlines imposed by Government of Alberta and Stakeholder ManagementManaged the relocation/build of over 140 Distribution Power Services in support of the SWCRR project. Moving of the services was due to conflicts of existing services within the newly proposed road and creation of new services, where needed, in support of the new route. Project included the moving or building of underground power ducts, overhead power lines, traffic lights and street lights to support the new SWCRR road build. Coordinated with numerous stakeholders that shared right of way (Shaw, Telus, City of Calgary Water and Waste Management, AltaLink, Numerous Pipeline Organizations etc.) Met weekly with key Stakeholders at KGL (Road Constructor), Stakeholder management with the Province of Alberta and Tsuu T'ina Nation. Managed various engineering firms and construction firms to complete the build. Handled procurement of all materials. Included 2 trenchless crossings, one 65 meters and the other 70 meters via 48" microtunnel.Technologies used: Maximo, Powerplan, Microsoft Suite; Workday

Calgary, Ab, Ca

Responsible for all Project Management/Business Analysis activities for various RFP's.Key Challenge: RFPs needed to be completed on time for Business Budget review process. Workload planning tool was based on Union Agreements, high stakeholder management. Library Management System Replacement Project - Business Requirements Gathering, Business Process Flow Mapping, RFP PreparationCurriculum Proposals System RFP and Implementation - Business Requirements Gathering, Business Process Flow Mapping, RFP PreparationAgreement Management System RFP and Implementation - Business Requirements Gathering, Business Process Flow Mapping, RFP PreparationSecurity Management - Resolver System Implementation - Cloud system - Project Lead - implemented a cloud based system for the MRU Security team. Resolver is a Incident and investigations Management system and command center for security dispatching and access controls. Contract Management System - Project Definition Document for the University's Leadership team. Produced a High Level Schedule, Requirements, Budget and Strategy around the procurement of a new Contract Management System.Project Lead for the Faculty Workload Reporting Tool Project - a custom built web reporting tool via Ellucian/Banner database. Coordinated with all University Faculty Leads/Deans to produce a customized Workload reporting tool to ensure that the Professors time was being allocated correctly and within agreed settlements.

Fort Lauderdale, Florida, Us

Adviser to Celtic Power Canada. - Head of Delivery for all transmission and distribution projects - RFP Process and Procedures Development and implementation - Mentor, lead and co-ordinate with other members of the Celtic Power Group in regards to project delivery - Development of in house Safety Onboarding/Training - Aided in acquiring COR Certification which included documenting Processes and Procedures, QA/QC processes and procedures; Management Responsibilities etc

Calgary, Alberta, Ca

Projects = $186M - Owner’s Representative; Responsible for the delivery of High Voltage Substations and Transmission Line AssetsKey Challenges: Most of the projects I worked on had high client visibility and were projects that had derailed. I was brought in to fix the projects and deliver them to completion, all were very political and required high stakeholder management Winner of 2 President Awards and 12 Recognition Awards for the above projectsSpearhead all activities in project management, planning, scheduling, reporting, and documentation of >$186M worth of multi-year projects Development of a Pilot Program that is now being adopted as the preferred method for project delivery. PMO and rest of organization adopted many of my templates and processes as best practice.

Calgary, Alberta, Ca

Projects varied from => $250k to $1.25MKey Challenges: All projects were delivered during a massive outsourcing of IT to Costa RicaDelivered custom built Document Management System on time and on budget to all Business Units. The solution consisted of the following frameworks, components and libraries: .Net Framework 4.0, ASP .NET MVC with JQuery, .NET Entity Framework, Telerik User Interface Control Library, SQL Server, SharePoint 2007. Agile Methodology using Kanban and ScrumsConstruction Management Team Progress Tracker – (Earned Value Database) A custom built tool to monitor on-site construction which delivered the capability to report critical KPIs to senior leadershipEquipment List – Phase 2 – Managed the requirements gathering and led the process flow workshops to determine scope and requirements for the next phase of the custom built tool. The Equipment List Application tool tracks the engineering details against each Equipment Tag for all equipment at site.Line List -Custom Built Tool - Read Only implementation and Phase 2 requirements. Managed the requirements gathering and led the process flow workshops to determine scope and requirements for the next phase of the tool. Managed the cleanup and import of all lines data for Foster Creek and Christina Lake into the application. The application stores all the ABSA required details (Pressures, coatings etc) eSDK Tracker – Custom Built Application provided by 3rd Party – Managed the vendor team and internal team. The project enabled the process controls team to better manage work in the field and accept changes to keys. Delivered on time and on budget. Agile Methodology using Kanban and ScrumsISSOW – Led team in requirements gathering and evaluating vendors in regards to a new ISSOW (Integrated Safe System of Work) system that would handle permitting and LOTO (Lock Out Tag Out)

>$215M Budget, EPCM Project Delivery; Responsible for the delivery of High Voltage Substation and Transmission Line AssetsKey Challenges: High Management AttritionSpearheaded all activities in project management, planning, scheduling, reporting, and documentation of >$215M worth of multi-year projects All projects delivered on time and under budget.Delivered specs for new SVC – first one to be installed in Alberta since 1976.PMO adopted many of her templates and processes as Best Practice.

Calgary, Ab, Ca

Responsible for the delivery of software releases to SaskTel, Manitoba Tel, and Virgin Mobile Canada Key Challenges: Fast turnaround delivery required, staff working in remote locations (India)Produced estimates and SOWs for clients regarding their software change requests.Produced detailed designs based off of customer requirements using UML methodology including activity diagrams, uses cases, class diagrams, component and deployment diagrams and GUI Screen Designs. Managed the design internally from inception to completion and delivery to customer. This entails working with QA teams, Developers, Architects, Operational Teams, and the clients PM Teams

Montreal, Quebec, Ca

Responsible for the billing of Bell West’s customers and operations of all systems supporting the billing system.Key Challenges: Bell Canada was implementing a new Billing System which equated to the largest billing system migration in the history of North America at that time (>15M Customers)Primarily responsible for the Change Management process for the Singl.eView billing system. Managing defects and net new functionality through Development and QA with implementation into production. Led 3 teams with different reports equaling a team of 21 people.Owner of and created the Quarterly Maintenance Release Process. Coordinated design, development, and QA resources to ensure the new software releases went into production with minimal impact to the business. Ensuring a quality release by managing and coordinating dry run testing and implementation of the release into multiple environments. Roll out of the new process was met with zero defects in production due to maintenance releases.Business Customer Management Prime – managed prioritization of bug defects from the Business Units back to the QA and Development team. (6 environments)Main point of contact for escalations and day to day business questionsVendor Relationship Management Prime – Single point of contact for Application Vendors, this included managing core trouble tickets with external vendors, managing patch releases, and contract negotiations.

Montreal, Quebec, Ca

Responsible for all competitive bid documentation and senior executive reporting for the Western Region of Bell MobilityKey Challenges: Supported a very large team, over 40 peopleWinner of 3 Employee Recognition AwardsLaunched a new competitive sales tool nationally within Bell Mobility. Responsible for all new releases of the tool due to pricing changes or market specific responsesCompetitive Rate Analysis – Analyzed competitor’s bills and produced customer presentations for the Sales in order to win net new businessProactively produced quarterly reports that analyzed where current customers could make changes to their rate plans to save money each monthPrepared reports and presentations for Sales Managers and VP’s including YTD totals, forecasting, month over month increases, churn reports, and return on investment reports. Responsible for all adhoc reports for the Bell West Marketing and Finance TeamsTechnologies: MS Word, MS Project, MS Access, MS Excel, MS Power Point, Publisher, Crystal Reports, Toad, Unix, Perl, SQL, FTP Clients

Responsible for the implementation of the Corporate Billing System for a National Competitive Local Exchange Carrier. Key Challenges: Massive growth and deregulation of the Telecom Industry in Canada. Many Corporate Acquisitions requiring integration and data migration into Group Telecom Systems.Winner of President's Millennium Award.Responsible for coordinating multiple resources from various departments, hosted planning and rollout meetings, controlling the project through to completion which included migrating customers from Great Plains into BillPlex. Ensured that the financials matched for 3 concurrent months as part of the release testing.Business Analyst responsible for the implementation of the New Products into the billing system for the company nationally. This included meeting with Sales and Marketing, Engineering, Customer Service and other teams to ensure end to end processes mapped properly through each group to a successful bill at the end of the processIntegrated and migrated 6 Corporate Acquisitions into Billplex Billing System totaling over 10,000 new customers and 100’s of new products and services. Analyzed and data mapped the products and services for all the acquired companies into Group Telecom’s systems. Analyzed all the business impacts of IT system upgrades/patches - customer services impacts, process and procedure impacts, and training issues. Provided testing requirements based on functionality of all systems and the results that were expected based on directives from management.Technologies: MS Word, MS Project, MS Access, MS Excel, MS Power Point, Publisher, Crystal Reports, Abacus Accounting, Toad, Daleen – Billplex, DMS 500, Hummingbird GQL (Unix Portal), WebFocus, Rhumba, Ensemble – Amdocs, Unix, Perl, SQL, FTP Clients, OBM, GIF3, Aurora Portal, Remedy, Test Director

Billing Operations and Usage Specialist responsible for the generation, calculation and delivery of invoices in two languages on a national scale. Configured, tested and implemented ArborBP, ICMS and Clarify CRMDeveloped and implemented operational processes within the Billing Department; Responsible for application support and development for billing system.

Project Management

Telecommunications Management, Telecommunications Management

Telecommunications Engineering And Computer Technology