Heather Ramirez, Shrm-Scp, Cptm, Cuhrcp Email & Phone Number

Remote

Responsible for management of the Training department area and staff. Coordinate, design, develop and implement training programs with the training team in accordance with company initiatives and strategies for members and employees. Manage, collaborate, and lead programs related to employee development and engagement.Lead team to improve member training processes, such as, streamlining processes, regular content review/updates, and using member surveys to improve training. Through process improvements, survey responses have increased from 37 in 2020 to over 500 in 2023. New, free education sessions launched to members. Required development of templates and standards for content and presentations. Increased focus on identifying potential cross-selling opportunities.Provide general HR support - recruiting, employee files, employee handbook reviews, I9 audits, etc.Hold regular brainstorm sessions with training team to discuss various processes, projects, or ideas and find ways to continuously improve the training activities.Developed and lead training to ensure a smooth adoption of new laptops and new VoIP application. Develop and send regular communications on application updates (Quick Tips), LinkedIn Learning resources.Continuous improvements made to employee onboarding program. Annual review of processes and checklists.Created and launched a Manager Resource SharePoint site for information related to the Employee Life Cycle & HR/Legal information. Topics included are hiring & selection, transfers, onboarding, recognition, promotions, engagement, development, administrative resources, and employment law.Key contributor of various employee engagement activities - including, but not limited to, live Take a Break sessions, Iron Chef Competitions, in-person events, Wellness portal, Buddy program.Facilitated & organized closure of a local office, as employees transitioned to remote workers. Worked closely with employees and vendors to meet all deadlines.

Westminster, Co

Created and developed various activities to maintain high engagement with employees during transition for most to remote work. Created and hosted 50+ Take a Break activities, Iron Chef Competitions, COVID-19 resources and trainings, launched Yammer, and updated onboarding process to meet new remote employee needs.Ensured local office compliance with COVID-19 restrictions and provided support to local employees.Made improvements to employee onboarding process. New hire forms moved from paper to electronic. Verified legal compliance for new hire forms. Created microsite for new employees. Annual new hire orientation coordination.Updated recruiting process by streamlining processes and forms, and creating interview guidance resources for interviewers.Created or hosted 16 new education courses for employees in 2019. Each course had a least 2 live sessions and then recordings/resources provided after training. This included a LinkedIn Learning launch for new employees, Windows 10 upgrades, new managers trainings, various application training, and ADA/FMLA training for managers. In 2020 held various trainings to support migrations for new hardware/applications, including MS Teams, CRM's new unified interface, OneDrive, and iPhone trainings.LinkedIn Learning launched for organization. Provide admin support, create learning paths, answer user questions, and provide regular suggestions and guidance on how best to use this resource.Included in large scale member-facing product launch to provide knowledge of modern training/documentation technologies. Worked closely with internal departments to create knowledge base for members and convert existing documentation into new format.

Westminster, Co

In newly created role, built relationships in organization to view L&D as a resource that can provide assistance in reaching goals. Gained certified trainer status for ELI Civil Treatment training to provide relevant & required sexual harassment prevention training for all employees.Worked closely with technology department to develop training and resources for employees related to MS Products, and new application rollouts, such as, Zendesk. Developed procedure templates.Developed new Manager onboarding training. This training is provided to any newly promoted or hired managers on resources and what they need to know from an HR/Legal perspective.Made improvements to the Employee Onboarding program by creating checklist templates for type of employees, provide information to employee prior to their first day, developing templates for managers for creating a First Week schedule, setting up introductions with other departments. Established regular check-ins with hiring manager & new employees. Provided input for Marketing for external career page for Alloya.

Westminster, Co

On-Site HR/Facility assistance: Provided administrative and on-site HR assistance including, but not limited to facility administration, employee activities and event planning. Built trust with employees going through a merger by listening and responding to their needs. Key contributor during new office builds for two locations. Worked with the building management with any facilities related inquiries and requests. Audited company vendor invoices and negotiate pricing and service contracts.Administrative/IT Support: First line of IT support/technology set-up. (No IT onsite). Tracked office expenses, analyze operational costs, and provide new recommendations. Managed office inventory and responsible for all ordering including food and catering, IT, supplies, office furniture, etc. Coordinated travel requests from the management team. Created travel/event info communication templates to improve event planning process. Provide CRM reporting/analysis, PowerPoint updates, and meeting minutes/agendas for executives.

Founder of theatre company and gained 501(c)(3) status. Sharpened my skills of problem-solving, collaboration, and seeing all the details needed to create the big picture. Wrote, directed and/or produced seven original murder mystery dinner theatres, eight full-length productions and four special performances/events.

Centaurus And Broomfield High School

Managed the supervision of theatre rentals, directed two shows, attended and supervised set constructions, managed light/sound rentals, supervised students and trained them on all equipment and safety, also worked on set design, light design and costume design.Worked at Centaurus from September 2006-January 2012. And worked at Centaurus and Broomfield high school 2014-2015

Longmont, Co

Trained all employees on the Risk Incident policy and procedure.Legal assistant, contract management, researched incidents where company exposed to possible future litigation, worked with all levels of employees to research incidents, wrote reports on incidents, position required technical knowledge of 911 hardware and software, as well as knowledge on the legal system.

Longmont, Colorado

Managed all software releases for the business units I supported, researched technical issues for data analysts.

Longmont, Co

Supervised 20-30 employees in the data integrity units (DIU). For one year was the supervisor for the Texas DIU and traveled to Austin, TX for one week each month.

Longmont, Co

Data entry and error correction on records to be submitted to the 911 database. Customer service.

Bachelor’S Of Human Resource Management, Specialization In Digital Marketing

Human Resources Management Certificate, Human Resources Management And Services, 3.94

An Undergraduate Certificate in Human Resource Management is a stand-alone, transcribable certificate that showcases proficiency.