Heather Raskell Email & Phone Number

United States

-Supervise and manage donor care mobile & center operations to ensure exceptional customer service and high donor satisfaction.-Develop and implement strategies to enhance the donor care experience, analyzing feedback and addressing donor needs.-Train and mentor donor care team, providing guidance on effective communication and problem-solving skills.-Maintain accurate donor records and ensured compliance with data protection regulations.-Handle escalated donor issues and complaints, providing timely resolutions and preventing recurring problems.-Collaborate with internal stakeholders to ensure effective coordination and communication.-Monitor key performance indicators (KPIs) related to donor care and presented findings to management.-Stay updated on donor care trends, attending industry conferences and leveraging technology for donor engagement.

Lewiston, Idaho

-Assisted healthcare professionals in a cardiology clinic, providing support in patient care and diagnostic procedures.-Prepared patients for cardiology examinations and tests, ensuring accurate documentation of medical history and vital signs.-Conducted electrocardiograms (ECGs), stress tests, and Holter monitoring, following established protocols and guidelines.-Administered medications and performed venipuncture for blood draws as directed by healthcare providers.-Educated patients on cardiac conditions, medications, and lifestyle modifications, offering guidance and support.-Managed patient scheduling, appointment coordination, and follow-up care, maintaining accurate and up-to-date records.-Collaborated effectively with healthcare providers and interdisciplinary teams to ensure comprehensive patient care.-Adhered to infection control protocols and safety guidelines, maintaining a clean and sterile environment.

Asotin, Washington

-Led and coached a high school cheerleading squad, providing guidance, mentorship, and training to student athletes.-Designed and implemented practice plans, drills, and conditioning programs to develop cheerleading skills, teamwork, and physical fitness.-Choreographed routines and routines for competitions, incorporating creativity, technical skills, and safety considerations.-Conducted tryouts and auditions, evaluating cheerleader abilities and selecting the squad based on talent, commitment, and potential.-Organized and supervised team practices, ensuring discipline, dedication, and a positive team culture.-Coordinated and attended cheerleading competitions, supporting and motivating the squad to perform at their best.-Provided individualized feedback and performance evaluations to cheerleaders, identifying areas for improvement and implementing corrective measures.-Fostered a supportive and inclusive environment, promoting teamwork, sportsmanship, and personal growth.-Collaborated with school administrators, parents, and community members to support the cheerleading program and represent the school positively.-Ensured compliance with safety regulations and guidelines for cheerleading activities, prioritizing the well-being and physical health of the squad.

Anatone

-Established and managed the overall operations of a successful cafe, including business planning, budgeting, and financial management.-Developed and implemented strategic marketing initiatives to attract customers and increase sales, utilizing various channels such as social media, local partnerships, and community events.-Oversaw menu planning, food and beverage ordering, and inventory management to ensure high-quality offerings and cost-effective operations.-Recruited, trained, and supervised café staff, ensuring excellent customer service and a positive work environment.-Managed day-to-day café operations, including scheduling, cash handling, and maintaining cleanliness and hygiene standards.-Cultivated strong relationships with suppliers, negotiating contracts and pricing to optimize profitability.-Ensured compliance with health and safety regulations, food handling standards, and licensing requirements.-Analyzed financial performance, prepared reports, and implemented strategies to improve profitability and cost control.-Implemented customer feedback mechanisms, addressing concerns promptly and leveraging positive feedback to enhance customer experience.-Stayed updated on industry trends, emerging technologies, and customer preferences to drive innovation and maintain a competitive edge.

Clarkston, Washington

-Provided support to various healthcare professionals in multiple clinical settings, including hospitals, clinics, and medical offices.-Assisted with patient care by taking vital signs, recording medical histories, and preparing patients for examinations.-Adapted quickly to different work environments, demonstrating flexibility and the ability to work effectively in diverse healthcare settings.-Administered injections, collected and processed specimens, and performed basic laboratory tests as required.-Assisted with patient education, explaining procedures, medications, and post-treatment instructions in a clear and concise manner.-Managed patient scheduling and appointment coordination across multiple locations, ensuring accurate and efficient scheduling.

-Assisted physician in providing patient care by taking vital signs, documenting medical histories, and preparing patients for examinations.-Performed various clinical tasks, including administering injections, collecting and processing specimens, and conducting basic laboratory tests.-Prepared examination rooms and sterilized medical equipment to maintain a clean and organized environment.-Assisted with patient education by explaining procedures, medications, and post-treatment instructions.-Managed patient scheduling, appointment coordination, and maintained accurate medical records.-Supported physician in managing medical emergencies and providing immediate care.-Maintained inventory of medical supplies and equipment, anticipating needs and restocking as required.-Established protocols and adhered to regulatory guidelines to ensure patient safety and privacy.-Managed administrative tasks such as scheduling, appointment coordination, and maintaining office calendars.-Developed and implemented office policies and procedures to optimize efficiency and streamline operations.-Supervised clinic staff, including training & mentoring-Handled correspondence, including emails, letters, and memos, and maintained filing systems to ensure accurate record-keeping.-Implemented and maintained office technology and equipment, troubleshooting issues and coordinating repairs as needed.-Collaborated with internal and external stakeholders, such as clients, vendors, and service providers, to facilitate effective communication and maintain positive relationships.-Ensured compliance with relevant regulations and legal requirements, such as data protection and health and safety guidelines.

Bachelor Of Business Administration - Bba, Health/Health Care Administration/Management

Medical Assistant, Medical/Clinical Assistant

Registered Nursing/Registered Nurse