Heather Rausch Email and Phone Number

• Manage the Global Business Travel Accidental Insurance program and the International Travel Emergency Service program supporting GE’s global workforce of 190,000 employees• Spearhead supplier relationship management for Global Mobility Employees, securing comprehensive global health coverage for ~500 expatriates and inpatriates in 86 countries• Manage supplier delivery of Spending Accounts and Cobra/IC for ~55,000 US employees, ensuring seamless benefit delivery, contract compliance, and accuracy by monitoring performance metrics• Play a pivotal role as a Project Manager in the intricate process of the company separation into three individual businesses, overseeing the seamless separation of vendors and global benefit programs. Spearhead the definition and development of robust requirements and benefit structures to support the vendors and programs

• Utilized Lean strategies and identified PIOs to streamline processes, reduce defects, enhance compliance, create capacity, and yield company cost savings• Initiated changes to spending accounts processes resulting in company annual savings of >$800k; Allowed for >$40k increased savings for employees and prevented >$115k in employee loss of funds• Led large cross-functional and company-wide projects including Open Enrollment, Workday implementation, Covid-19 relief initiatives, and M&A processes

• Insourced work and utilized lean methodology to identify and implement process improvements resulting in 3,000+ annual hours saved and 30% reduction in 3rd party spend• Managed vendor teams; Tracked metrics; Coordinated between technical teams and functional users; Facilitated code changes; Led large cross-functional projects

• Executed strategic recruitment plan; Managed wing-to-wing staffing and recruiting process• Created job postings and conducted on-site interviews for all technical roles; Collaborated in final hiring decisions and compensation packages; Completed onboarding process

• Implemented strategy to transform cost-of-doing business services into $3MM annual bottom line contribution; Defined and documented business processes• Collaborated with GE Customer Team and legal counsel to establish contractual agreements with commercial aviation customers worldwide; Acted as liaison between GE teams and customers

• Supported U.S. and Int’l Military customers; Loaded & tracked customer orders and RFQs; Collaborated with GE sourcing, configuration, and supply chain to obtain current pricing data• Provided commercial airlines and Marine and Industrial customers with emergency Aircraft On Ground (AOG) support; Assisted GE - On Wing Support in emergency work stoppage situations