Heather Raymond Email and Phone Number
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Heather Raymond personal email
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Heather Raymond phone numbers
A passion and talent for auditing telecommunications invoices to ensure companies are getting the most value and quality service for their telecom expenses. It is a service that is a necessary evil and I can help make the experience more tolerable and financially responsible.I have worked for two of the largest telecom providers in the industry, in addition to being a client dealing with the hassles of billing and service issues. I am uniquely positioned to be an advocate for my clients, managing the telecommunications carriers so they can avoid the frustrations of call-center transfers and on-hold music - and get back to their core business.Looking for clients from small to large corporations that appreciate building a partnership with their communications provider, instead of just a quick transaction.Specialties: Telecommunications bill audit, contract negotiation, Telecom Expense Management (TEM), consolidating, communications and technology solutions, wireless, contact centers, hosted services
Truwerks Llc
View- Website:
- truwerkscs.com
- Employees:
- 4
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Co-Owner And Vp, OperationsTruwerks LlcWestfield, In, Us
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Co-Owner & Vp, OperationsTruwerks Llc Apr 2013 - PresentPassionate about doing the right thing for the customer and educating clients on the telecommunications process, for the entire life cycle of the sale. TruWerks can provide services in many areas of communications and technology, including traditional voice and data networks, hosted phone systems, electronic fax/document management, conferencing (audio, web and video) or even consulting with clients to help them understand their bills and manage the inventory of circuits, lines and accounts with the various communications and technology providers.
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Independent ConsultantTrunorth Consulting, Inc Nov 2011 - Sep 2013Boulder, Co, UsChicago-based Telecommunications consultant specializing in Telecommunications invoice audit and vendor management. We work with nationwide companies to reduce Telecom spend, bill mass and headache. We translate Telco terms into plain English to help our clients make informed decisions. -
Account Executive For Concierge Core ServicesConcierge Core Services Llc Jan 2011 - Nov 2011Mesa, Az, Us -
Sr Telecom AnalystAdesa May 2008 - Dec 2010Carmel, Indiana, UsResponsible for reducing costs, while increasing efficiencies of all business units’ telecommunications in both the U.S. and Canada. • Successfully negotiated audio/web conferencing, local, long distance, wireless, telecom expense management (TEM) agreements, resulting in an overall operating expense reduction of 25%• Consolidated vendors and accounts across all business units to streamline and create efficiencies of resources, tools and invoice management• Managed implementation of TEM project for all landline services, which centralized all 100+ invoices and inventory for over 75 locations into one database. Trained team on how to utilize tool once completely implemented -
Major Account ExecutiveQwest Communications Apr 2007 - May 2008Monroe, La, UsManage base of 22 accounts that are large business, billing from $180,000 - $900,000 annually with focus on building brand-new relationship with Qwest. Responsible for selling entire product/services portfolio, which includes local, long distance, MPLS, conferencing, customer premise equipment (CPE) and contact center solutions.• 140% New Sales Attainment with 109% Total Billed Revenue Annual Attainment • Made complex sale for over $7000 monthly recurring and $21,000 nonrecurring charges, which included managed MPLS with diversity and equipment for New Logo within first month of being on full compensation• Completed various sales certifications and training for both Strategic Selling and customer premise equipments vendors, Juniper Networks and Cisco -
Inside & Outside Account ExecutiveAt&T Sep 2002 - Mar 2006Dallas, Tx, UsManaged base of 50-60 small to mid-size businesses that billed $12,000 - $360,000 annually with AT&T. Responsible for selling entire products/services line, which included local, long distance, data and IP solutions, teleconferencing, and network equipment.• 117.82% Accounts Receivable Attainment • Sold one of first Private Network Transport (PNT) networks to client to increase share of wallet by $54,000 annually, while also selling teleconferencing to same client for an additional $24,000 annually• Sold $90,000 annual local services to 24 locations that increased revenues by 25%• Sold one of first Voice over Internet (VoIP) solutions within Select Accounts to a reseller• Sold one of first Avaya phone systems within Select Accounts to grow account revenue by 50%• Earned award for 2003 AT&T Business Sales Achievers’ Club -
Field Service ManagerAt&T May 2000 - Sep 2002Dallas, Tx, UsResponsible for lifecycle management and customer retention of mid-size businesses by supporting both voice and data account executives.• Awarded 2001 Anchor Award for resolving over 100 complex billing and service issues for significant account in Growth Markets • Designed detailed spreadsheet that enabled both account team and client to quickly identify billing and service resolution progress• Excellent at utilizing both technical and service resources to ensure problems are resolved in an efficient manner• Served on Sales Center Council to represent Service Managers and coordinated branch wide sales events and annual meetings
Heather Raymond Skills
Heather Raymond Education Details
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Ball State UniversityCics -
Indiana University - Kelley School Of BusinessBusiness - Marketing
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Kokomo High SchoolDiploma
Frequently Asked Questions about Heather Raymond
What company does Heather Raymond work for?
Heather Raymond works for Truwerks Llc
What is Heather Raymond's role at the current company?
Heather Raymond's current role is Co-owner and VP, Operations.
What is Heather Raymond's email address?
Heather Raymond's email address is hn****@****ail.com
What is Heather Raymond's direct phone number?
Heather Raymond's direct phone number is +131773*****
What schools did Heather Raymond attend?
Heather Raymond attended Ball State University, Indiana University - Kelley School Of Business, Kokomo High School.
What are some of Heather Raymond's interests?
Heather Raymond has interest in Walking/biking, Pilates, Communications, Playing With Kids, Tennis.
What skills is Heather Raymond known for?
Heather Raymond has skills like Telecommunications, Voip, Managed Services, Solution Selling, Wireless, Account Management, Vendor Management, Customer Retention, Sales Management, Mpls, Management, Direct Sales.
Who are Heather Raymond's colleagues?
Heather Raymond's colleagues are Kimberly Harvey.
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