• Responsible for the management of multiple medical practices to include scheduling, patient registration, telephone triage, medical billing, collections and customer service.• Responsible for personnel management including selection, feedback, progressive discipline as well as coordination of staff development.• Partner with providers and staff to improve processes and procedures to ensure all patients receive safe, high quality healthcare services.• Preparation of the annual budget and monitoring of all office expenditures in order to reconcile budgeted funds. • Identify opportunities to optimize provider efficiency, site capacity and through-put.• Coordinated and lead the successful implementation of the Epic practice management software.• Establish strong partnerships within the MUSC network to foster and model collaboration at all levels. • Work with leaders, providers, and staff within the organization to successfully plan and implement the Patient Centered Medical Home model and receive NCQA accreditation.

Partnered with the Executive Leadership team to create an atmosphere that allowed open and honest communication that contributed to the overall achievement of market goals and initiatives. Provided strong operational guidance and support to ensure alignment with the health systems goals and strategic plan as well as the Mission, Vision, and Values.

• Responsible for the operations management of a large multi physician specialty practice with several satellite locations.• Evaluated and revised procedures so as to maintain a constant work flow and productive environment while ensuring efficiency and cost effectiveness.• Developed and reviewed long term and short term goals, objectives, and the mission and vision with physicians to reconfirm directions, goals and progress. • Responsible for personnel management of over forty employees including recruitment, selection, evaluation, and development.• Effectively managed teambuilding efforts to ensure employee satisfaction while meeting practice standards.• Coordinated and planned openings of new offices including advertisement, securing office space, ordering all medical and office supplies.• Monitored all accounts payables to ensure the practice was securing the lowest bids possible for all necessary supplies and equipment.

• Interacted with patients and healthcare providers to resolve customer service complaints and problems.• Effectively scheduled and managed personnel to maintain an efficient and pleasant work environment. • Responsible for overseeing that all registrations had the appropriate ICD-9 codes for billing.• Responsible for the recruitment and training of new employees as well as providing feedback on performance.• Fostered teamwork, personal responsibility, integrity, innovation, trust, and communication among the staff.• Successfully implemented medical necessity policies to meet federal compliance requirements.• Responsible for capturing the financial transactions and the monthly billing of clients.• Achieved operational excellence through Revenue Enhancement for laboratory operations.• Facilitated and continuously improved processes and services to support patient care and education. • Worked closely with the other members of the management team to enhance the delivery of professional and accurate medical care.